Webroot Antivirus Review 2020 - Not a Great Bargain

Eric C.
Eric C.
Published on: November 30, 2020

Detailed Expert Review

Webroot SecureAnywhere is a lightweight antivirus and anti-malware tool. Although it hasn’t been through many independent antivirus tests, I did my own research to find out whether or not this solution can work as a primary antivirus.

Expert on Cyber Security, Fintech, and Cryptocurrency

Security

Webroot SecureAnywhere has a basic scanning feature which checks files and directories for viruses and malware. Users are able to choose between running a full system scan, a quick scan, a deep scan for rootkits, trojans, and other threats, as well as a custom scan which only checks specifically selected files and directories.

Users can also toggle on and off rootkit protection, enable or disable master boot record (MBR) scanning to check for viruses that have corrupted the computer’s boot sequence, and detect and remove potentially unwanted applications.

Potentially unwanted applications (PUAs) are programs that contain adware, nuisance browser toolbars, or other pieces of unwanted software. Having an effective system for detecting and removing these is vital for a fast, reliable operating system, so I was pleased to see that the program quickly flagged and remove some nuisance toolbars that I tested it with (Dealio and Any Video Converter).

Features

In addition to the virus scanner, WebRoot SecureAnywhere contains some useful features that round out the basic protection. These include:

  • Web Shield

Web Shield integrates with a browser extension (Web Shield Filtering) that installs automatically in Firefox, Google Chrome, and Internet Explorer to flag suspicious websites. Using websites taken from PhishTank.com, I tested three URLs in Google Chrome but unfortunately, none, including a phishing site disguised as a PayPal login, were successfully flagged by the program. Running a second dedicated internet security tool may be a smart choice for this.

Features

  • Backup and Sync

SecureAnywhere includes a fully featured backup and sync utility to store up to 25GB of cloud-hosted backup for important files and folders. The files are encrypted during transmission but not server-side, which would have been a nice second layer of protection. It’s enough to keep and encrypt document folders, but obviously not enough to host a full system backup.

  • Firewall

Web Shield also includes a firewall management tool. This adds to the basic firewall protection included in every Windows installation. Some unique firewall features that impressed me include:

  • A USB shield which monitors any connected USB devices for threats. In the event that malicious programs are detected, the device is prevented from interacting with the system. This is an important level of protection as malware can be sent via air-gapped networks that are not connected to the outside internet.
  • A real-time shield which runs continuously to block threats that are documented in Webroot’s threat definitions and community database.

In addition, Webroot SecureAnywhere includes a password manager. This browser extension also integrates with both iOS-based and Android mobile devices—which means that the passwords you save on the web can be accessed anywhere.

Ease of use

Installing Webroot Secure Anywhere is quick and easy. The installation file is extremely lightweight at just over 3MB. When running, my task manager showed the program wasn’t consuming any CPU and drew only 0.3MB of RAM while operating in idle mode.

It’s perfect for machines that don’t have the latest hardware. The program is backward compatible as far as Windows Vista (both SP1 and SP2), so it’s a good choice for a variety of users.

One additional feature that enhances the product’s usability is the Web Console. Although this requires creating an additional account from within the program, it provides some additional management and admin functions. These include the ability to apply upgrades or changes policies on multiple endpoints, the ability to read export logs and to see which files have been quarantined.

Support

Customer support includes a web-based knowledge base and a user forum called the Webroot Community. User activity is relatively modest and the description is a little misleading. In the “Tech Talk” forum there’s about one thread per day, but the forum is not a support platform (product announcements are offered, but mostly industry security news is discussed).

The web-based knowledge base includes web pages, PDFs, and videos. In general, the documentation is comprehensive and well organized (each page has an index in the sidebar). Human-to-human support is a little less comprehensive, though. There’s a ticketing system, but I could not find a live chat window. My ticket received a response within five minutes and I was emailed a link to continue messaging a support representative online. Although the company operates a sales center for purchases and renewals, customer support is not provided through it.

Support

Pricing

SecureAnywhere can be bought for up to three years on one or three Windows or Mac devices. The value is fair and the deal is better if you sign up for the longer subscription period and cover more machines.

In addition, the company offers a 14-day free trial—and no credit card is required.

Webroot Products & Pricing

Bottom Line

WebRoot SecureAnywhere provides good virus and internet security protection, although I am a little suspicious of its ability to flag phishing websites. This is a product I would be comfortable recommending, particularly for a user with older hardware.

About the Author

Eric C.
Eric C.
Expert on Cyber Security, Fintech, and Cryptocurrency

About the Author

Eric is a professional cyber tech expert with almost a decade of experience writing about security and tech. In recent years, he has been focused heavily on the rapidly developing fintech and cryptocurrency industries and how they relate to online security.

Check the top 3 alternative antivirus programs

Webroot User Reviews

4 21
Based on 25 reviews in 4 languages 2.8
Language
You can trust the Community! Companies can't ask us to delete or change user reviews.
Nov. 30, 2020 NEW
Kumar
Kumar
United States
1.0
Terrible customer support and awful cancellation/renewal process
Mac User
You cannot cancel and refund. You must turn off renewal and cancel 10 days before it renews. Use a gift card or credit card that won't auto-renew so you don't have to go through this annoying process. Avoid this company.
Nov. 1, 2020 NEW
Cy
Cy
Spain
1.0
Terrible, avoid
Mac User
Soon after renewing my subscription for 12 months, Webroot deactivated my account. Since you need to login to your account to get support, I can’t get this issue resolved. Oh, and the web based customer support is dismal, they seem to be script readers who keep sending emails with instructions that do not work.
Oct. 28, 2020
Jane Sherry
Jane Sherry
United States
2.0
Very Disappointed
Windows User
Webroot may be good antivirus software but its registration process is extremely difficult to navigate and very frustrating. Additionally frustrating is their technical support. One's wait time is atrocious.
Oct. 18, 2020
Victor
Victor
United States
1.0
Customer Support.
Windows User
Bought Webroot Internet Security Complete.
During scan System Analyzer stated some problems but no solutions. Chat with Sara Taylor. She asked for my phone number so a technician would call me. I said that I prefer resolving it on the spot . She said '' Then Bye'' Couldn't believe it. Not only worthless software but the worst customer service ever. $25 down the drain
Oct. 18, 2020
Rob Darling
Rob Darling
Australia
1.0
Pathetic Product
Windows User
Having received a prompt saying "I had not downloaded my Webroot system" - which I had already deleted from my system at my own expense. The system was performing like a virus.
My response to Webroot was as follows:
Nor will I install your product.
In fact I did try and it would not install and in fact corrupted the system. To remove the software was a nightmare and costly. The webroot community was useless in order to resolve issues. I will not recommend Webroot to anyone one - I will dissuade them from purchasing the system. I have two questions:
1 - When will you refund my money?
2 - Why do you bother being in business selling a pathetic piece of software.
Yours in anger, frustration and stupidity for purchasing the the Webroot pro...Show More
Sep. 24, 2020
Jerry Peterson
Jerry Peterson
United States
2.0
poor service
Windows User
I have been trying to get customer support for 7 days. I finally got a reply, but the solution didn't work. The update failed to work, so now I can't get webroot off of my computer. It's blocking all updates of everything and half of my apps won't open. I guess I will wait for another 7 days. What a crock of shit company.
user avatar
Rick Jerry Peterson
Sep. 26, 2020
You are correct. Webroot has become a mess and it looks like they are headed to going out of business or being bought out again. I used it for many years until it started get bad. You can try the following uninstall tool on the li...Show More
Sep. 7, 2020
Morrice
Morrice
United States
1.0
Never do it
Windows User
I used web root for many years. Never had a problem until now. I am using a different anti virus that , in my opinion, is better. Web root still tries after i call them to cancel, take money out of my account. I have called them and told them many times to cancel and stop taking money out of my account. So, I had to call the credit card company and file a complain, explain, and block web root. The customer service is horrid. I do not recommend web root.
user avatar
Mary Zinn Morrice
Sep. 17, 2020
Longtime subscriber to Webroot. In the past, service was acceptable. Despite automatic renewals & payment, it is now a scam. My time is precious. Though the last renewal, with receipt, was 3/2020, my laptop has not been scanne...Show More
W Agard
W Agard
United States
2.0
Shady Dealings
Windows User
Beware of automatic unauthorized renewals. Without my consent, they charged my credit card for another year's subscription on 7/4/2020. I called them on 7/24/2020 on a fact-finding mission (since I sincerely didn't remember having renewed and wasn't sure if I wanted to). The young woman was so nervous and shifty. She didn't even try to sell me a renewal. She just nervously stated that she has "now processed a refund" (which I never requested) and when I asked her for more information regarding the card to which the refund would apply, she said, "Ok, thanks for calling Webroot!" and quickly hung up. The refund notice is now in my email box. Go figure!
Camilla Briest
Camilla Briest
United States
2.0
Don't do it
Windows User
I've uninstalled previous security software, easily, successfully over the years. I went through the "uninstall" process of WebRoot and it continues to pop-up-window repeatedly throughout the day requesting a re-install. Kaspersky now and forever and at a better price for the range of features.
John Kerwick
John Kerwick
United States
1.0
License expired without any reason
Windows User
I got a license expiration error for an unknown reason; though having many months of subscription and had no clue that had no protection. With Windows 10 antivirus, there is no reason to have this terrible software.

Write Review on Webroot

0.0/ 10.0

Please enter your email address to submit your review

Transparency and Trust – We pride ourselves on being the only site where users can freely contribute and share their reviews on any antivirus with other community members. When you visit an antivirus site we link to, we sometimes get affiliate commissions that support our work. Read more about how we operate.