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Webroot Antivirus Review 2021 — Is It Secure Enough?

7.4
GOOD
Ranked 19th from 65 antivirus companies
Ranked 19th from 65 antivirus companies
Rachel Ho
Rachel Ho
Published on: September 25, 2021

Webroot Review: Quick Expert Summary

Webroot is a lightweight cloud-based antivirus program with a good malware scanner, excellent password manager, and some other decent extra features. In my testing, the antivirus scanner caught 93.1% of the malware samples I hid on my device — while this is a good result, competitors like Norton, Bitdefender, and McAfee all scored 100% malware detection rates in our malware testing.

Webroot also includes the following additional features:

  • Web & phishing protection.
  • Password manager (LastPass).
  • Identity protection.
  • System optimizer.
  • 25 GB of cloud storage.

The LastPass password manager that comes bundled with Webroot is one of the best password managers on the market, and the cloud storage is a helpful addition. But the web protection, identity protection, and system optimizer aren’t as good as similar protections from the best antiviruses on the market, like Norton and Bitdefender. Webroot also lacks useful features like a VPN, parental controls, dark web monitoring, or Wi-Fi protection.

Overall, while Webroot lacks many of the additional features I’d like to see in an antivirus program in 2021, it’s still a decent antivirus with a minimal impact on system performance. Webroot offers several payment plans that cover either 1, 3, or 5 Windows, Mac, Android, and iOS devices — and all of Webroot’s plans have a 70-day money-back guarantee, which is more generous than any other brand on the market.

Overall Rank #19 out of 65 antiviruses
Firewall Yes
VPN No
Free Plan No
Pricing Starting at
Money-Back Guarantee 70 days
Operating Systems Windows, Android, Mac, iOS

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Webroot Full Review

Webroot Full Review

Webroot is an affordable, lightweight antivirus scanner with a good password manager and a couple of other extras — including web protection, a system optimizer, and 25 GB cloud storage.

Webroot’s password manager is powered by LastPass, one of the top password managers around, and the cloud storage is a useful addition, but Webroot’s web protection is unreliable and the system optimizer may be too basic for most users.

Webroot offers several packages that work on Windows, Mac, Android, and iOS users (although the iOS app is pretty bad) — and all the plans come with a generous 70-day money-back guarantee.

Webroot Security Features

Antivirus Scanner

Webroot Security FeaturesWebroot uses a cloud-based malware directory as well as heuristic analysis to detect threats on your machine. Since it’s cloud-based, Webroot doesn’t use a lot of CPU and disk space while performing a scan. Another benefit of having a cloud-based scanner is that you don’t have to worry about updating Webroot’s malware database.

With Webroot, you can schedule a Deep Scan (full system scan) or Quick Scan (only scanning high-risk areas of a device) either daily or weekly. You can also manually run a full scan or a scan of individual folders/files.

Webroot Security Features

To test Webroot’s malware scanner, I downloaded and hid 1,000 test files all over my device, including trojans, spyware, keylogging malware, and rootkits.

Webroot detected 93.1% of my test files and either removed the files completely from my system or placed them into quarantine. This is a pretty decent result, but it’s not as good as Norton or Bitdefender, which both detected 100% of the malware samples under similar testing conditions.

I also ran a ransomware simulator to see how Webroot would handle ransomware attempting to encrypt files on my device.

Webroot Security Features

The results from the ransomware simulator weren’t great — Webroot only blocked 5 out of 21 “threats”. Had the attack been real, 553 of my files could have been infected! I’d definitely like to see Webroot improve its ransomware detection, especially considering that competitors like McAfee detected 100% of the ransomware files in our testing.

That said, Webroot’s scans are substantially faster than the competitors — Webroot averaged about 5 minutes per scan over the course of 15 scans, which is very fast, even when compared to industry leaders like Norton. However, my internet connection significantly slowed down while Webroot was running its virus scans.

Overall, Webroot has a good antivirus scanner — it’s quick, it doesn’t use a lot of CPU, and it detected 93.1% of my malware samples during testing. My only complaints are that the scanner underperformed in my ransomware simulations and that a full system scan may create some lag while browsing.

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Password Manager

Webroot Security Features

Webroot also includes a subscription to LastPass — one of SafetyDetectives’s top-ranked password managers in 2021. LastPass is a hugely popular password manager that protects user data with unbreakable 256-bit AES encryption and zero-knowledge architecture, meaning your passwords are 100% safe and you’re the only one who can access the data in your password vault (not even LastPass has access to users’ vaults).

LastPass is feature-rich and very easy to use. It offers an intuitive online dashboard that hosts your password vault along with a variety of vault auditing tools and other extras. In addition to the online dashboard, which you can access from any device or browser, LastPass also has a browser extension for Google Chrome, Firefox, Microsoft Edge, Opera, and Internet Explorer. The extension makes it easy to generate and save new passwords, auto-fill saved logins, and manage saved credentials.

LastPass Premium includes the following features:

  • Two-factor authentication (2FA) options.
  • Secure password sharing.
  • Password security auditing.
  • Account recovery options.
  • Emergency access.
  • Dark web monitoring.

I really like LastPass’s 2FA features, which allow users to enhance their master password with temporary one-time password (TOTP) tools like Google Authenticator and even USB tokens like YubiKey. LastPass even includes its own TOTP generator that can auto-generate one-time passwords for compatible logins in your password vault. For example, I set up LastPass to generate a one-time password for my PayPal login. Every time I log into PayPal, LastPass auto-fills my main password as well as a 6-digit TOTP.

LastPass also offers several secure account recovery options, which is really helpful for users that are worried about losing their master password and getting locked out of their password vault. LastPass offers biometric scanning, it can restore your previous master password, or it can even text you a password reset code to help you get back into your password vault.

LastPass is an excellent standalone password manager (although we like Dashlane more), and it’s definitely Webroot’s best additional feature. LastPass offers secure and convenient password auto-filling, password vault protections, convenient 2FA options, and a variety of helpful account recovery methods. LastPass is also significantly cheaper as part of Webroot’s internet security bundle, which makes Webroot’s plans a good choice for anybody looking for a good antivirus + password manager combo.

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Web Shield, Phishing Shield, and Identity Shield

Webroot has a series of ‘shields’ to protect users online, including a Web Shield, a Phishing Shield, and an Identity Shield.

Web Shield detects and blocks common web exploits — I tested it against a series of common web-based exploits and Web Shield was able to identify and block all exploits, including exploits for Internet Explorer, Chrome, Java, Adobe Flash, and more.

While Web Shield was very effective in my tests, I had problems with its browser extensions — my Chrome and Firefox browsers both repeatedly crashed. Even after restarting my PC, both browsers kept freezing and crashing, and it wasn’t until I turned off Web Shield that I was able to use either browser again. Really frustrating!

Webroot Security Features

Webroot’s Phishing Shield detects and blocks phishing sites — during my tests, it blocked 8 out of 10 phishing websites I attempted to access. A phishing detection rate of 80% isn’t bad, but competitors like Avira and Norton both detected 100% of the phishing sites in SafetyDetectives’s phishing tests.

Webroot Security Features

Identity Shield monitors sites for keylogging, screenlogging, webcam theft, or other data-stealing tools that can steal your details online. During my tests, Identity Shield was able to detect websites that were using my webcam, but it failed to block some keylogging and browser-based data mining tools.

Overall, the Web Shield, Phishing Shield, and Identity Shield are neither great nor terrible. Norton’s Safe Web and Avira’s Browser Safety extension are far more effective at blocking suspicious websites, trackers, phishing sites, and intrusive browser snooping tools — plus they won’t crash your browser like Webroot’s Web Shield does. But if you’re only looking for a good antivirus scanner with decent phishing protection, Webroot is an ok option.

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System Optimizer

Webroot Security Features

Webroot’s system optimization tool removes saved browser cookies and deletes junk files taking up space on a device — which can protect your online privacy and improve your CPU performance.

Unfortunately, this tool is very basic and doesn’t offer much information to users. After I scanned my system, Webroot told me it had identified 1,238 MB of junk files, but it didn’t tell me what those files were. I’m still not sure if the identified junk files were files on my local hard drive, files in my computer registry, or browsing data, which made it hard for me to determine which files to delete.

The best antiviruses in 2021 have much better system speedup and cleanup tools — for example, TotalAV has a startup manager, an application uninstaller, and a duplicate file finder, while Avira can also scan your system for out-of-date software.

Overall, Webroot’s system optimization tool is ok, but there are much more sophisticated computer optimization applications on the market that give way more control to users.

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Webroot SecureAnywhere Plans and Pricing

Webroot has 4 different pricing tiers available:

All plans are only available as annual subscriptions and include a 70-day money-back guarantee.

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Webroot SecureAnywhere AntiVirus — Minimal Plan for Users on a Budget

Webroot SecureAnywhere AntiVirus protects either 1 or 3 PC or Mac computers for 1 to 3 years and includes the following features:

  • Antivirus scanner.
  • Real-time protection.
  • Firewall.
  • Web and phishing protection.

SecureAnywhere AntiVirus is cheaper than most competitors, but it doesn’t offer a lot of features. Bitdefender’s basic Antivirus Plus plan offers much better malware protection and web protection for a similar low price.

Still, Webroot SecureAnywhere AntiVirus is a good option for users looking for a lightweight, minimal antivirus option for a good price.

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Webroot Internet Security Plus — Best Value Plan (Includes a Subscription to LastPass)

Webroot Internet Security Plus protects 3 or 5 Windows, macOS, Android, or iOS devices for 1 to 3 years and includes everything in SecureAnywhere AntiVirus, plus:

  • Mobile apps.
  • LastPass password manager.

Internet Security Plus covers more devices than Norton 360 Standard, and Webroot is cheaper than Norton — but Norton offers a better antivirus scanner as well as a ton of additional security features (and Norton is our #1 pick for best antivirus in 2021).

But Internet Security Plus is a pretty good deal, especially for users looking for lightweight antivirus protection and an excellent password manager for a good price.

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Webroot Internet Security Complete — Not Worth the Upgrade

Webroot Internet Security Complete protects 5 devices for 1 to 3 years. Along with the features of Internet Security Plus and SecureAnywhere AntiVirus, this plan also includes:

  • System optimization tools.
  • 25 GB of online storage.

Internet Security Complete is priced substantially lower than most competitors’ premium plans. However, Webroot is missing some useful additional features that Norton, McAfee, and Bitdefender include, such as a VPN, parental controls, identity theft protections, mobile anti-theft tools, and more.

I’m not really impressed by Webroot’s top-tier plan — the system optimization feature is pretty basic, and there are plenty of cheap cloud storage options on the market that are better than Webroot’s cloud storage.

But Internet Security Complete is a decent option for users that need to cover up to 5 devices on a budget (and I’m a big fan of LastPass!!!), plus there’s a 14-day trial available and a 70-day money-back guarantee.

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Webroot SecureAnywhere AntiVirus for PC Gamers — Best Single-User Option

Webroot offers a plan specifically for PC gamers, which includes all of the features of the SecureAnywhere AntiVirus and adds the system optimization feature. SecureAnywhere AntiVirus for PC Gamers is only available for 1 device for 1 to 3 years.

While this is a good option for users with a single PC, it’s not the best option for gamers. Programs like BullGuard, McAfee Gamer Security, and Norton 360 for Gamers all include game boosters designed to enhance CPU performance and keep computers running smoothly.

Webroot’s offering for gamers relies on Webroot’s super-fast cloud-based scanner, but its system tune-up feature is very basic, and it doesn’t enhance CPU performance like a game booster does.

However, Webroot SecureAnywhere AntiVirus for PC Gamers is a pretty good low-cost option that’s worth checking out if you’re trying to keep your gaming PC as secure as possible.

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Webroot Ease of Use and Setup

Webroot is easy to install, set up, and use — it’s an overall good product for users who are looking for an intuitive antivirus that doesn’t have complex settings or customization options.

Webroot’s interface is clean, simple, and user-friendly. Everything is clearly laid out and it’s easy to access the different features on the sidebar of the dashboard.Webroot Ease of Use and Setup

Webroot Ease of Use and Setup

I also really like how easy it is to schedule scans with Webroot — it uses simple drop-down menus so you can easily choose how often a scan occurs and at what time. And I appreciate that Webroot includes a few options to further customize the scheduled scans — you can scan during bootup, prevent scans when your laptop isn’t plugged in, or even randomize scans so they can initiate when your system is less busy.

Webroot Ease of Use and Setup

Webroot also includes an intuitive browser-based dashboard where you can manage your devices, password manager, and online storage. Similar to the desktop app, the browser dashboard is well-organized, simple, and easy to navigate.

Webroot Ease of Use and Setup

Overall, Webroot is well-designed and intuitive. It’s easy to install and set up on Windows and Mac computers, and I really like the convenient scan scheduling menu. Webroot’s other features are all contained in a useful dashboard, and you can even use its web dashboard to look at the security settings on all of the devices in your Webroot plan.

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Webroot Mobile App

Webroot Mobile App

Webroot’s mobile app includes the following features:

  • Antivirus scanner (Android only).
  • Lost device protection using Google’s Find My Device (Android only).
  • App scanner (Android only).
  • Cloud storage (Android & iOS).
  • Secure web browser (available as a separate app for Android and iOS).

Because Webroot’s iOS device protection consists only of a secure browser and file backup, I tested Webroot’s mobile app on a Nokia 6.1 smartphone.

Webroot Mobile App

I downloaded a few hundred Android-specific malware files to my device so that I could test Webroot’s mobile scanner. The mobile app returned the same result as the desktop app and 93% of my test files were either removed completely from my phone or placed in quarantine — and the scanner took less than a minute to scan my entire phone!  

The mobile app also uses Google’s Find My Device to locate a mobile when it’s lost — this feature also gives you the option to wipe all of the data remotely. In my experience, Find My Device is a bit of a hassle to use, as it’s not very accurate, plus I find it a bit unintuitive.

While I appreciate that Webroot offers some sort of phone locator tool, I’d like to see the company build its own proprietary anti-theft feature. Competitors like Norton and McAfee have excellent anti-theft tools, which are better at locating lost phones than Google and Apple’s apps.

Webroot Mobile App

Webroot’s mobile app also includes App Inspector Review, which performs an audit of all the apps on your phone, assessing them for various threats, including access to personal information, battery drain, and network connection access. It’s a helpful feature, but I’d like it to go a step further and flag apps that have a bad reputation, like Norton and Avira’s app scanners do.

I also like how Webroot synchronizes cloud storage between desktop and mobile devices — it makes it easy to access data that’s saved in Webroot’s cloud storage.

Webroot Mobile App

Webroot also offers SecureBrowser — which is actually a pretty good browser app for Android and iOS. I tried visiting several malicious sites on SecureBrowser, and it blocked all of them. SecureBrowser isn’t as attractive as Safari or Firefox, but it’s a good option for users that want to stay as safe as possible online.

Unfortunately, Webroot’s iOS app only has cloud storage and SecureBrowser. I’d like to see Webroot improve its iOS app and add a couple of extra features to the Android app, like parental controls, proprietary anti-theft features, and network scanning tools. McAfee offers excellent anti-theft protections, malware scanning, and comprehensive parental controls for both its Android and iOS apps.

Overall, Webroot’s mobile app is ok. It has a clean design, it’s very easy to use, and it comes with some decent security tools.

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Webroot Customer Support

Webroot offers the following customer support options:

  • Telephone support.
  • FAQs and user guides.
  • Email support.

This is a pretty limited selection of customer support options, especially considering the phone support is only available in English during business hours in the US, the UK, Australia, and Ireland. In comparison to Bitdefender that has phone numbers spanning 18 countries and a world-wide number, Webroot’s support system is lacking in international accessibility.

I gave the US support line a call for a billing inquiry and they were relatively quick to respond (I was on hold for less than 10 minutes). The customer support reps were friendly and helpful, quickly answering all of my questions.

Webroot Customer Support

Webroot’s knowledge base is good for basic questions or gaining general knowledge of Webroot’s products, but it doesn’t boast the wide variety of forums and detailed tutorials offered by competitors like Norton and McAfee.

For users outside of the US, Ireland, the UK, and Australia (or users inside those regions but needing assistance outside of business hours), Webroot has an online ticket submission system to send queries. When I asked a technical question about Webroot’s antivirus program, it took the support team over 24 hours to respond to me — not very impressive, especially compared to McAfee and Norton whose email support teams will get back to you in a couple hours.

However, when I sent sales-related inquiries to Webroot’s customer support team, I did receive responses within a few hours, so it’s possible they just needed a particular person to answer my technical question.

Webroot Customer Support

The answers I did get from Webroot’s email support team were helpful. They take the time to give a full answer and don’t just point you to their website.

Overall, Webroot’s customer support system is average. There aren’t a lot of options — they don’t have a live chat or offer support in a variety of languages across the globe — but they provide good technical information and phone support for English speakers.

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Is Webroot a Safe Antivirus in 2021?

Webroot’s scanner is very fast and lightweight, but it’s not as good as competing antivirus products. Webroot’s antivirus scanner detected 93.1% of my malware samples during testing, and all scans took approximately 5 minutes to complete — but I did notice some lag during the scans while I was browsing. Bitdefender and Norton have somewhat slower anti-malware scanners, but they both detected 100% of malware in all of our tests.

Webroot also failed to catch the majority of the ransomware samples attempting to encrypt files on my PC during a ransomware simulation, and the anti-exploit Web Shield kept crashing my browser (although the Identity Shield and Phishing Shield were both ok).

In terms of extra features, Webroot doesn’t include a VPN, parental controls, or an ad blocker, but it does have a password manager and a system optimizer. The password manager is powered by LastPass, which is an excellent password manager with advanced 2FA functionality, convenient auto-filling, password sharing, and much more. But the system optimizer didn’t impress me at all — TotalAV and Avira both offer a much better variety of system tune-up tools.

Webroot’s mobile app includes an antivirus and a phone locator for Android, but the iOS app is pretty useless — it only has file backup. Webroot is very easy to use, even though its interface is pretty archaic-looking.

Overall, Webroot is a decent low-cost option for users that just want a solid antivirus scanner on a budget. Plus, all of Webroot’s plans are backed by a 70-day money-back guarantee, so there’s no risk in trying it out.

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Is there a free version of Webroot?

There is no free version of Webroot. But all Webroot purchases are backed with a generous 70-day money-back guarantee, which gives you plenty of time to test the product.

I’m not a big fan of free antiviruses — they almost always lack additional features, and they put their most useful security protections behind a paywall. You can get any of the best antiviruses on the market for less than a Netflix subscription, and I personally think keeping your entire digital life secure is more valuable than the latest season of The Great British Bake-Off.

However, if you’re only looking for a free Windows antivirus, you should check out our list of the top free antiviruses in 2021. (Spoiler alert, Avira is at the top of the list).

Does Webroot have a mobile app?

Yes! Webroot offers an app for Android and iOS users with the Internet Security Plus and Internet Security Complete plans.

The mobile app includes an antivirus scanner (for Android only), backup storage, and a secure browser (separate app) to protect users from malicious sites. However, Webroot’s mobile app can’t compete with the best Android and iOS antiviruses on the market. Webroot doesn’t have the anti-theft, parental control, or app store scanning tools that make McAfee and Norton such helpful mobile security apps.

Is Webroot compatible with my system?

Webroot is available for Windows, Mac, Android, and iOS — although the iOS app is very limited.

Webroot’s products are compatible with Windows 7 and higher, macOS 10.13 (High Sierra) and higher, and Chrome OS.

For the mobile app, Webroot is compatible with Android version 8 and higher, and iOS 13 and higher.

Is Webroot good for families?

Unfortunately, I can’t recommend Webroot for families. Webroot doesn’t include any parental controls, and its LastPass Premium plan doesn’t include any of LastPass Families’s helpful vault-sharing tools.

There are much better options to protect your family’s devices, including Norton and McAfee. However, for a more tech-savvy family, Webroot’s premium 5-device plan could be a good, affordable antivirus option.

Webroot Products & Pricing

Bottom Line

Webroot is a good antivirus with some decent additional features for a good price. The cloud-based scanner performed well in my testing, detecting 93.1% of the malware samples I hid on my device, but the scanner didn’t fare as well against ransomware. Webroot’s web and anti-phishing protections are ok, but they also crashed my browser repeatedly. The system optimizer is pretty basic, but Webroot’s bundled password manager, which is powered by LastPass, is one of the best password managers on the market. Webroot is cheaper than most competitors, and all of Webroot’s plans have a 70-day money-back guarantee.

About the Author

Rachel Ho
Rachel Ho
Contributor

About the Author

Rachel Ho is a privacy and technology consultant with an interest in data protection and public policy. In her spare time, she can be found watching movies and pretending to be a coffee connoisseur.

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Webroot User Reviews

6 28
Based on 34 reviews in 5 languages 2.9
Language
You can trust the Community! Companies can't ask us to delete or change user reviews.
Sep. 25, 2021 NEW
Lee
Lee
United States
1.0
Disastrous results
Mac User
Installed the trial program and subjected it to over 50 live Mac malware samples. Its proactive detection rate was zero.
RT
RT
United States
1.0
Web Root
Windows User
Have used webroot for years, they used to be just an antispyware program and an excellent one at that. however when they went to internet security they became awful. they dont do anything well, they just halfassed it. Uninstalling is an F'ing nigtmare as it wants to reinstall it self on bootup. more like malware than antimalware.
Michael Bergman
Michael Bergman
South Africa
10.0
Awesome Product
Windows User
This is the second time i have purchased this product and i will continue doing it, it is the best one have ever used, its non intrusive and works in the back ground and easy on system, just love it I'm using the gaming product and have never had a problem with it
Alex
Alex
Russia
1.0
Webroot is definitely the worst antivirus on the market!
Windows User
Definitely the worst antivirus on the market! It gives many false positive reports.
What a shame! Who are Webroot developers ????
imod
imod
Estonia
1.0
Good Virus
Windows User
Like any good virus its impossible to uninstall, all the advice given by Webroot to uninstall does not work. Once webroot is installed its there for ever. DO NOT INSTALL
A N Other
A N Other
United Kingdom
9.0
Hugo Z
Windows User
Used various versions of Webroot over many years, since the days of XP! I've installed it on numerous desktops, laptops and tablets for both family and friends, and I have never received a single negative comment regarding it's protection and/or performance. I've tried all the major players in AV software (paid & free) but I always return to Webroot for Internet security, to me it ticks all the boxes. Perhaps, not the best for a novice/technophobe, although the default settings are probably correct for 90% of users. I note that most of the negative reviews on the site appear to relate to automatic renewal and/or card(s) issues, which I cannot comment about due to no experience of either.
user avatar
Mary A N Other
I have also used web root & have never had a problem.
user avatar
Scott Mary
I have used Web-root for a few years as of late too many problems, lack of customer support, they admitted they had a bad roll out and tried to patch it several times, they could not fix it, so escalated to higher up ???

Now on...Show More
user avatar
Pat Scott
Same for me. Bought and installed today, already going to remove it.
It blocks some of the software I use, tried to add to the authorized software list but still will not work.
But the worse is Webroot web console... A disaster....Show More
Kevin Merck
Kevin Merck
United States
1.0
Rip Off
Windows User
They tried to charge my credit card for an auto-renewal that I never signed up for. Do not give these criminals your business. I told them several times that I didn't want to renew and they tried to charge me anyway. They need to be criminally prosecuted, but we all know that the criminals in government won't do anything about it. Just stay away from these criminals.
United States
2.0
Ripoff
Android User
No customer support for installation the software purchased
Kumar
Kumar
United States
1.0
Terrible customer support and awful cancellation/renewal process
Mac User
You cannot cancel and refund. You must turn off renewal and cancel 10 days before it renews. Use a gift card or credit card that won't auto-renew so you don't have to go through this annoying process. Avoid this company.
Cy
Cy
Spain
1.0
Terrible, avoid
Mac User
Soon after renewing my subscription for 12 months, Webroot deactivated my account. Since you need to login to your account to get support, I can’t get this issue resolved. Oh, and the web based customer support is dismal, they seem to be script readers who keep sending emails with instructions that do not work.

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