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Webroot Antivirus Review 2023 — Is It Secure Enough?

Updated on: November 24, 2023
Fact Checked by Kate Davidson
Sam Boyd
Sam Boyd
Published on: November 24, 2023

Webroot Review: Quick Expert Summary

Webroot is a lightweight cloud-based antivirus program with a good malware scanner, an excellent password manager, and some other decent extra features. In my testing, the antivirus scanner caught 93.1% of the malware samples I hid on my device — while this is a good result, competitors like Norton and Bitdefender all scored 100% malware detection rates in my testing.

Webroot also includes the following additional features:

  • Web & phishing protection.
  • Password manager (LastPass).
  • Identity protection.
  • System optimizer.
  • 25 GB of cloud storage.

The LastPass password manager that comes with Webroot is great — in fact it’s one of the best password managers on the market. But the web protection, identity protection, and system optimizer aren’t as good as similar protections from the best antiviruses on the market. Webroot also lacks useful features like parental controls, and its VPN is only available as a separate purchase.

Overall Webroot lacks some additional features, but it’s still a decent antivirus with a minimal impact on system performance. Webroot offers several payment plans that cover either 1, 3, or 5 Windows, Mac, Android, and iOS devices — and all of Webroot’s plans have a 70-day money-back guarantee, which is more generous than any other brand on the market.

🏅 Overall Rank #32 out of 74 antiviruses
🔥 Firewall
(separate purchase)
🎁 Free Plan
💵 Pricing $19.99 / year
💰 Money-Back Guarantee 70 days
💻 Operating Systems Windows, Mac, Android, iOS

Try Webroot Now

Webroot Full Review

Webroot Full Review

Webroot is an affordable, lightweight antivirus scanner. It comes with a great password manager and a couple of other extras — including web protection and a system optimizer. Its password manager is powered by LastPass (one of the top password managers around), but its web protection is unreliable, and the system optimizer may be too basic for most users.

Webroot offers several packages that work on Windows, Mac, Android, and iOS (although the mobile apps are pretty bad) — and all the plans come with a generous 70-day money-back guarantee.

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Webroot Security Features

Antivirus Scanner

Webroot Security FeaturesWebroot uses a cloud-based malware directory and heuristic analysis to detect threats on your machine. Since it’s cloud-based, it doesn’t use much CPU and disk space while performing a scan.

Webroot lets you run various scans. For example, you can run a Deep Scan (scans for rootkits and other advanced threats), Full Scan (scans all of your local hard drives), or Quick Scan (only scans high-risk areas of a device). You can also scan individual folders/files and schedule any of these scans to happen daily, weekly, or on bootup.

Webroot Security Features

To test Webroot’s malware scanner, I downloaded and hid 1,000 test files all over my device, including trojans, spyware, keylogging malware, and rootkits. Webroot detected 93.1% of my test files and either removed them or placed them into quarantine. This is a pretty decent result, but it’s not as good as Norton or Bitdefender, which both detected 100% of the malware samples under similar testing conditions.

I also ran a ransomware simulator and the results weren’t great. Webroot only blocked 5 out of 21 “threats”. Had the attack been real, 553 of my files could have been infected! I’d definitely like to see Webroot improve its ransomware detection, especially considering that competitors like McAfee detected 100% of the ransomware files in our testing.

Webroot Security Features

That said, Webroot’s scans are substantially faster than its competitors — Webroot averaged about 5 minutes per scan over the course of 15 scans, which is very fast, even when compared to industry leaders like Norton. However, my internet connection significantly slowed down while Webroot ran its virus scans.

Overall, Webroot has a good antivirus scanner — it’s quick, it doesn’t use a lot of CPU, and it detected 93.1% of my malware samples during testing. My only complaints are that the scanner underperformed in my ransomware simulations and that a full system scan may create some lag while browsing.

Password Manager

Webroot Security Features

Webroot also includes a subscription to LastPass — one of our top-ranked password managers in 2023. LastPass is a hugely popular password manager that protects user data with unbreakable 256-bit AES encryption and zero-knowledge architecture, meaning your passwords are 100% safe and you’re the only one who can access them (not even LastPass has access to users’ vaults).

LastPass is feature-rich and very easy to use. It offers an intuitive online dashboard that hosts your password vault, vault auditing tools, and other extras. In addition to the online dashboard, which you can access from any device or browser, LastPass also has browser extensions for Google Chrome, Firefox, Microsoft Edge, Opera, and Safari. The extensions make it easy to generate and save new passwords, auto-fill saved logins, and manage saved credentials.

LastPass Premium includes the following features:

  • Two-factor authentication (2FA) options.
  • Secure password sharing.
  • Password security auditing.
  • Account recovery options.
  • Emergency access.
  • Dark web monitoring.

I really like LastPass’s 2FA features, which allow users to enhance their master password with temporary one-time password (TOTP) tools like Google Authenticator and USB tokens like YubiKey. LastPass even includes its own TOTP generator that can auto-generate one-time passwords for compatible logins in your password vault. For example, I set up LastPass to generate a one-time password for my PayPal login. Every time I log into PayPal, LastPass auto-fills my main password as well as a 6-digit TOTP.

LastPass also offers several secure account recovery options, which is really helpful for users that are worried about losing their master password and getting locked out of their password vault. LastPass offers biometric scanning, and it can restore your previous master password or even text you a password reset code to help you get back into your password vault.

Overall, LastPass is an excellent standalone password manager. While we like 1Password even more, LastPass is definitely Webroot’s best additional feature. LastPass offers secure and convenient password auto-filling, password vault protections, convenient 2FA options, and a variety of helpful account recovery methods. It’s also significantly cheaper as part of Webroot’s internet security bundle, which makes Webroot’s plans a good choice for anybody looking for a good antivirus + password manager combo.

Web Threat Shield, Phishing Shield, and Identity Shield

Webroot has a series of ‘shields’ to protect users online, including a Web Threat Shield, a Phishing Shield, and an Identity Shield. The Web Threat Shield detects and blocks common web exploits — I tested it against a series of common web-based exploits, and it was able to identify and block all of them, including exploits for Internet Explorer, Chrome, Java, Adobe Flash, and more.

Webroot’s Phishing Shield detects and blocks phishing sites — during my tests, it blocked 8 out of 10 phishing websites I attempted to access. A phishing detection rate of 80% isn’t bad, but competitors like Avira and Norton both detected more phishing sites in my tests.

Webroot Security Features

Identity Shield monitors sites for keylogging, screen logging, webcam theft, or other tools that can steal your details online. During my tests, Identity Shield was able to detect websites that were using my webcam, but it failed to block some keylogging and browser-based data mining tools.

Webroot Security Features

Overall, Webroot’s shields are neither great nor terrible. Norton’s Safe Web and Avira’s Browser Safety extension are far more effective at blocking suspicious websites, trackers, phishing sites, and intrusive browser snooping tools — plus they won’t crash your browser like Webroot’s Web Threat Shield does. But if you’re only looking for a good antivirus scanner with decent phishing protection, Webroot is an ok option.


Webroot Security Features

Webroot provides a very basic firewall, and while it works fine, it lacks a lot of features. For example, it only monitors outbound traffic and leaves inbound traffic monitoring to Windows Defender. Even Avast’s free antivirus monitors both in- and outbound network traffic. Webroot’s firewall also lacks advanced features that Norton includes, like ARP and DNS spoofing protection and man-in-the-middle attack prevention.

Webroot Security Features

I also couldn’t find any way to manage application rules. Most antiviruses let you see a list of applications and whether they’re allowed to connect to the internet. However, because Webroot focuses on trying to be unintrusive, you don’t get access to any of these settings.

Unfortunately, Webroot’s firewall doesn’t have much going for it. It leans too heavily on Windows Defender and lacks many features I’d like to see in a top-quality firewall. I’d be more partial to a firewall working with Windows Defender if it was offered as a free solution, but I expect more from a premium antivirus in 2023.

System Optimizer

Webroot Security Features

Webroot’s system optimization tool removes browser cookies and deletes junk files taking up space on a device — which can protect your online privacy and improve your CPU performance. However, this tool is very basic and doesn’t offer much control to users. After I scanned my system, Webroot identified 1,238 MB of junk files and removed them automatically. It then provided me with a log file containing a list of everything it removed.

Webroot Security Features

I much prefer being given the option to choose which files are removed. Programs like Bitdefender let you inspect your junk files before deleting them in case there are any files you wanted to keep. Ultimately, the best antiviruses in 2023 have much better system speedup and cleanup tools than Webroot. For example, TotalAV has a startup manager, an application uninstaller, and a duplicate file finder, while Avira can also scan your system for out-of-date software.

Overall, Webroot’s system optimization tool is ok, but there are much more sophisticated computer optimization tools on the market that give way more control to users.


Webroot Security Features

Webroot offers a sandbox that lets advanced users test applications in an isolated environment. It has several different permission settings that let you control how the application operates in the virtualized environment. For example, you can:

  • Choose if the application has access to the internet.
  • Decide whether it can open other applications.
  • Allow the application to turn the computer on and off.
  • And more…

However, while this feature is a good inclusion, I found my results with it hit or miss. Many applications I tried opening in the sandbox crashed — including several malware samples that the sandbox should be able to test. Simply put, when you start changing the permissions of an application using a third-party program, that application often doesn’t know how to respond and simply crashes.

That said, I do appreciate the inclusion of the sandbox. The only other antivirus I’ve tested that includes a sandbox is Comodo. It’s a great bonus for advanced users, and it comes with some neat customization options — even though beginner users won’t get much use out of it.

Additional Features

Webroot also comes with several additional features, which include:

  • Manual threat removal tool.
  • System diagnostics tools.
  • Active process control.
  • Protection statistics.
  • Identity theft protections.

Many of these features are good for advanced users. However, aside from the identity theft protections, I don’t think beginner users will find much use for them. That said, I like how the diagnostics tools allow you to reboot your computer into Safe Mode with just a couple of clicks. Rebooting into Safe Mode from my computer’s BIOS is always something I struggle with when troubleshooting, so it’s great that Webroot makes it more accessible.

I also like how you can reset your desktop wallpaper. Malware can change your wallpaper and prevent you from resetting it in the Windows Control Panel, but Webroot makes it easy to go back to your original wallpaper.

Webroot Security Features

Webroot also provides excellent identity theft protections for US users. It has partnered with Allstate — a specialist identity theft protection company that offers:

  • $500k fraud reimbursement.
  • $50k stolen funds compensation.
  • Dark web monitoring.
  • Credit monitoring (from 1 credit bureau).
  • Financial monitoring.
  • And more…

It’s not quite as good as Norton’s identity theft protection, which monitors 3 of the major US credit bureaus — but it’s still really good.

However, some of the other additional features are pointless. For example, the active process feature lets you see all of the .EXE files running on your computer and gives you the option to allow, monitor, or block them. It pretty much works like Windows Task Manager, yet I find Windows Task Manager to be more intuitive and easier to understand. Honestly, I feel like most users will never need to use Webroot’s process manager, and those who are interested in this kind of feature would be better off checking out ESET, which comes with really good and in-depth process controls.

I’m also not a fan of Webroot’s manual threat removal tool. We always tell users that they should never remove malware manually because it duplicates, and while the tool is essentially a file shredder (which many competitor antiviruses include), calling it a manual threat removal tool will lead to users thinking they’ve removed an active malware threat when they haven’t.

Overall, while Webroot has some cool additional features, many are pointless, and others might create more problems than they solve. I’d really like to see more useful extra features, such as Wi-Fi protection and a game booster.

Webroot Plans and Pricing

Webroot has 5 different pricing tiers available:

  • SecureAnywhere AntiVirus.
  • SecureAnywhere Internet Security Plus.
  • SecureAnywhere Internet Security Complete.
  • Secure Anywhere Internet Security Premium (US only).
  • SecureAnywhere AntiVirus for PC Gamers.

All plans are only available as annual subscriptions. They come with a 14-day free trial and a 70-day money-back guarantee, so you can easily get a refund if you decide to cancel your Webroot subscription.

Here’s a quick summary of Webroot’s plans:

SecureAnywhere AntiVirus SecureAnywhere Internet Security Plus SecureAnywhere Internet Security Complete Secure Anywhere Internet Premium SecureAnywhere AntiVirus for PC Gamers
Platforms Windows, Mac Windows, Mac, Android, iOS Windows, Mac, Android, iOS Windows, Mac,   Android, IOS Windows
Price $19.99 / year $29.99 / year $39.99 / year $44.99 / year $19.99 / year
Number of device licenses 1 3 5  5 1
Malware scanning & removal
Real-time protection
Ransomware protection
Web protections
Mobile apps
Password manager
System optimization tools
Custom Chromebook protection
Identity Theft Protection

Webroot SecureAnywhere AntiVirus — Minimal Plan for Users on a Budget

Webroot SecureAnywhere AntiVirus protects 1 PC or Mac computer. It includes the following features:

  • Antivirus scanner.
  • Real-time protection.
  • Firewall.
  • Web and phishing protection.

SecureAnywhere AntiVirus is cheaper than most competitors at $19.99 / year, but it doesn’t offer a lot of features. Bitdefender’s basic Antivirus Plus plan offers much better malware protection and web protection for a similar low price. Still, Webroot SecureAnywhere AntiVirus is a good option for users looking for a lightweight, minimal antivirus at a good price.

Webroot SecureAnywhere Internet Security Plus — Best Value Plan (Includes a Subscription to LastPass)

Webroot SecureAnywhere Internet Security Plus protects 3 devices (Windows, macOS, Android, or iOS) and includes everything in SecureAnywhere AntiVirus, plus:

  • Mobile apps.
  • LastPass password manager.
  • Custom protection for Chromebook.

At $29.99 / year, SecureAnywhere Internet Security Plus is cheaper than Norton 360 Standard and covers as many devices — but Norton offers a better antivirus scanner as well as a ton of additional security features (and Norton is our #1 pick for best antivirus in 2023). That said, SecureAnywhere Internet Security Plus is a pretty good deal, especially for users looking for lightweight antivirus protection and an excellent password manager for a good price.

Webroot SecureAnywhere Internet Security Complete — Not Worth the Upgrade

Webroot SecureAnywhere Internet Security Complete protects up to 5 devices. Along with the features of SecureAnywhere Internet Security Plus and SecureAnywhere AntiVirus, this plan also includes system optimization and cleanup tools.

SecureAnywhere Internet Security Complete costs less than most competitors’ premium plans at just $39.99 / year. However, Webroot is missing some useful additional features that competitors like Norton and McAfee include, such as parental controls. Webroot does now offer a VPN, but this has to be purchased separately and is not included in any of the plans.

I’m not really impressed by this plan because the system optimization feature is pretty basic and isn’t worth the upgrade. However, SecureAnywhere Internet Security Complete is a decent option for users that need to cover up to 5 devices on a budget (and I’m a big fan of LastPass!!!), plus there’s a 14-day free trial available and a 70-day money-back guarantee.

Webroot SecureAnywhere Internet Security Premium — Great Identity Theft Protections (US Only)

Webroot SecureAnywhere Internet Security Premium also protects up to 5 devices for $44.99 / year. It includes all of the features in Internet Security Complete but adds identity theft protections for 1 user through Allstate Identity.

This is a good option if you’re in the US. As mentioned above, you get monitoring at 1 credit bureau, $500k fraud reimbursement, and more. It’s cheaper than Norton’s LifeLock plans, but I wish it provided access to Webroot’s VPN (which is currently only available as a separate purchase). With Norton’s LifeLock plans, you get up to 10 VPN licenses.

However, this plan is good overall. $500k fraud reimbursement is one of the biggest coverage options I’ve seen for such a low price, and it’s great to see Webroot outsource to a specialized company instead of handling the ID theft protections by itself.

Webroot SecureAnywhere AntiVirus for PC Gamers — Best Single-User Option

Webroot offers a plan specifically for PC gamers, which includes all of the features of the SecureAnywhere AntiVirus and adds the system optimization feature. SecureAnywhere AntiVirus for PC Gamers is only available for 1 device and it costs $19.99 / year.

While this is a good option for users with a single PC, it’s not the best option for gamers. My favorite gaming antivirus is Norton 360 for Gamers, which includes a game booster designed to enhance CPU performance and keep computers running smoothly.

Webroot’s offering for gamers relies on Webroot’s super-fast cloud-based scanner, but its system tune-up feature is very basic, and it doesn’t enhance CPU performance like a game booster does.

However, Webroot SecureAnywhere AntiVirus for PC Gamers is a pretty good low-cost option that’s worth checking out if you’re trying to keep your gaming PC as secure as possible.

Webroot Ease of Use and Setup

Webroot Ease of Use and Setup

Webroot is easy to install, set up, and use — it’s an overall good product for users who are looking for an intuitive antivirus that doesn’t have complex settings or customization options.

Webroot’s interface is clean, simple, and user-friendly. Everything is clearly laid out and it’s easy to access the different features on the sidebar of the dashboard.Webroot Ease of Use and Setup

I also really like how intuitive it is to schedule scans with Webroot — it uses simple drop-down menus so you can easily choose how often a scan occurs and at what time. And I appreciate that Webroot includes a few options to further customize the scheduled scans — you can scan during bootup, prevent scans when your laptop isn’t plugged in, or even randomize scans so they can initiate when your system is less busy.

Webroot Ease of Use and Setup

Webroot also includes an intuitive browser-based dashboard where you can manage your devices and password manager. Similar to the desktop app, the browser dashboard is well-organized, simple, and easy to navigate. That said, Webroot doesn’t have that many features to organize — while a product like Norton might take a little more time to get to know, it offers much more too. Nonetheless, Webroot’s simplicity makes it a good choice for beginners.

Webroot Ease of Use and Setup

Overall, Webroot is well-designed and intuitive. It’s easy to install and set up on Windows and Mac computers, and I really like the convenient scan scheduling menu. Webroot’s other features are all contained in a useful dashboard, and you can even use its web dashboard to look at the security settings on all of the devices in your Webroot plan.

Webroot Mobile App

Webroot Mobile Security for Android includes an antivirus scanner and a secure web browser, while the iOS app is just a secure web browser. This is pretty minimal when you consider all the useful mobile features that the best antiviruses offer — Norton has web protection, a Wi-Fi network monitor, and a VPN included in both its Android and its iOS apps.

Webroot Mobile App

I tested Webroot’s mobile app on my Samsung Galaxy. The mobile app returned the same result as the desktop app when I tested it, detecting 93% of my test malware files — and the scanner took less than a minute to scan my entire phone!

Other than malware scanning, the app offers a secure browser with decent protection against malicious sites and the ability to bookmark favorite sites as you would in your usual browser. This is fine, but pretty minimal — I really expect more from an antivirus mobile app, and Webroot’s recent Android app update has actually removed useful tools like an app scanner and lost device protection rather than adding more features to enhance user experience.

Overall, Webroot’s mobile app is average at best. Its malware protection rates are decent and the secure browser is ok, but that’s about it. If you’re looking for a full-featured app for your mobile device, you’d be far better off checking out Norton or McAfee.

Webroot Customer Support

Webroot offers the following customer support options:

  • Telephone support.
  • FAQs and user guides.
  • Email support.
  • Community forum.
  • Best Buy Geek Squad support (Best Buy customers only).

It’s a shame that the phone support is only available in English during business hours in the US, the UK, Australia, and Ireland (and in Japanese in Japan). In comparison to Bitdefender, which has phone numbers spanning 18 countries and a world-wide number, Webroot’s support system is lacking in international accessibility.

I called the US support line for a billing inquiry, and it was a good experience. The wait time was short, less than 10 minutes, and the representative was friendly and helpful. If you’re a Best Buy customer in the US or Canada, you can conveniently access Webroot’s technical support through Best Buy’s Geek Squad, which is beneficial for getting help with technical issues.

Webroot Customer Support

Webroot’s online forum has an active community, so it’s a great place if you have questions about the product. When I posted a question about the Web Threat Shield feature, I got a response in just a couple of hours.

Webroot has an online ticket submission system for users outside of the US, Ireland, the UK, Australia, and Japan (or users inside those regions but needing assistance outside of business hours) to send queries. When I asked a technical question about Webroot’s antivirus program, it took the support team over 24 hours to respond to me — not very impressive, especially compared to McAfee and Norton whose email support teams will get back to you in a couple hours. However, when I sent sales-related inquiries to Webroot’s customer support team, I did receive responses within a few hours, so it’s possible they just needed a particular person to answer my technical question.

Webroot Customer Support

I found Webroot’s email support really useful, with the team offering comprehensive answers instead of merely redirecting to their website.

Overall, Webroot’s customer support system is average. There aren’t a lot of options — they don’t have a live chat or offer support in a variety of languages across the globe — but they provide good technical information and phone support for English speakers.

Is Webroot a Safe Antivirus in 2023?

Webroot’s scanner is very fast and lightweight, but it’s not as good as competing antivirus products. Webroot’s antivirus scanner detected 93.1% of my malware samples during testing, and all scans took approximately 5 minutes to complete — but I did notice some lag during the scans while I was browsing. Bitdefender and Norton have somewhat slower anti-malware scanners, but they both detected 100% of malware in all of our tests. Webroot also failed to catch the majority of my ransomware samples.

In terms of extra features, Webroot has a password manager and a system optimizer, and a VPN that can be purchased separately. The password manager is powered by LastPass, which is an excellent password manager with advanced 2FA functionality, convenient auto-filling, password sharing, and much more. But the system optimizer didn’t impress me at all — TotalAV and Avira both offer a much better variety of system tune-up tools. Plus, Webroot’s mobile apps are pretty minimal compared to what other brands offer.

Overall, Webroot is a decent low-cost option for users that just want a solid antivirus scanner on a budget. Plus, all of Webroot’s plans are backed by a 70-day money-back guarantee, so there’s no risk in trying it out.

Frequently Asked Questions

Is there a free version of Webroot?

There is no free version of Webroot. But all Webroot purchases are backed with a generous 70-day money-back guarantee, which gives you plenty of time to test the product. You can also try Webroot free for 14 days, and you don’t need to enter your credit card details to access the free trial.

I’m not a big fan of free antiviruses — they almost always lack additional features, and they put their most useful security protections behind a paywall. You can get any of the best antiviruses on the market for less than a Netflix subscription.

Does Webroot have a mobile app?

Yes, but it’s not great. Webroot offers an app for Android and iOS users with the SecureEverywhere Internet Security Plus, Internet Security Complete, and Internet Security Premium plans.

The mobile app includes an antivirus scanner (for Android only) and a secure browser to protect users from malicious sites. However, Webroot’s mobile app can’t compete with the best Android and iOS antiviruses on the market. For example, Webroot doesn’t have the web protection tools that make Norton’s mobile apps so useful.

Is Webroot compatible with my system?

Webroot is available for Windows, Mac, Android, and iOS — although the mobile apps are very limited. Webroot’s products are compatible with Windows 7 and higher, macOS 10.14 (Mojave) and higher, and Chrome OS. For the mobile app, Webroot is compatible with Android version 8 and higher, and iOS 13 and higher.

Is Webroot good for families?

Unfortunately, I can’t recommend Webroot for families. Webroot doesn’t include any parental controls, and its LastPass Premium plan doesn’t include any of LastPass Families’s helpful vault-sharing tools. There are much better options to protect your family’s devices, including Norton and McAfee.

Webroot Products & Pricing

Webroot AntiVirus
$19.99 / year
Webroot Internet Security Plus
$29.99 / year
Webroot Internet Security Complete
$39.99 / year
Bottom Line

Webroot is a good antivirus with some decent additional features for a good price. The cloud-based scanner performed well in my testing, detecting 93.1% of the malware samples I hid on my device, but the scanner didn’t fare as well against ransomware. Webroot’s web and anti-phishing protections are ok, but they didn’t catch as many phishing websites as competitors. The system optimizer is pretty basic, but Webroot’s bundled password manager, which is powered by LastPass, is one of the best password managers on the market. Webroot is cheaper than most competitors, and all plans come with a 70-day money-back guarantee.

We rank vendors based on rigorous testing and research but also take into account your feedback and our commercial agreements with providers. This page contains affiliate links.
About the Author
Sam Boyd
Sam Boyd
QA Editor

About the Author

Sam Boyd is a QA Editor at SafetyDetectives. He has years of experience writing, reviewing, editing, and optimizing blog articles, and he has researched and tested hundreds of cybersecurity products since joining the SafetyDetectives team. When he isn’t exploring the latest cybersecurity products, he enjoys chilling out with video games, watching sports, and exploring new parts of the world with his family.

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Webroot User Reviews

*User reviews are not verified

10 35
Based on 45 reviews in 8 languages 3.2
You can trust the Community! Companies can't ask us to delete or change user reviews.
Webroot is definitely the worst antivirus on the market!
Windows User
Definitely the worst antivirus on the market! It gives many false positive reports.
What a shame! Who are Webroot developers ????
Good Virus
Windows User
Like any good virus its impossible to uninstall, all the advice given by Webroot to uninstall does not work. Once webroot is installed its there for ever. DO NOT INSTALL
A N Other
A N Other
United Kingdom
Hugo Z
Windows User
Used various versions of Webroot over many years, since the days of XP! I've installed it on numerous desktops, laptops and tablets for both family and friends, and I have never received a single negative comment regarding it's protection and/or performance. I've tried all the major players in AV software (paid & free) but I always return to Webroot for Internet security, to me it ticks all the boxes. Perhaps, not the best for a novice/technophobe, although the default settings are probably correct for 90% of users. I note that most of the negative reviews on the site appear to relate to automatic renewal and/or card(s) issues, which I cannot comment about due to no experience of either.
user avatar
Mary A N Other
I have also used web root & have never had a problem.
user avatar
Scott Mary
I have used Web-root for a few years as of late too many problems, lack of customer support, they admitted they had a bad roll out and tried to patch it several times, they could not fix it, so escalated to higher up ???

Now on...Show More
user avatar
Pat Scott
Same for me. Bought and installed today, already going to remove it.
It blocks some of the software I use, tried to add to the authorized software list but still will not work.
But the worse is Webroot web console... A disaster....Show More
Kevin Merck
Kevin Merck
United States
Rip Off
Windows User
They tried to charge my credit card for an auto-renewal that I never signed up for. Do not give these criminals your business. I told them several times that I didn't want to renew and they tried to charge me anyway. They need to be criminally prosecuted, but we all know that the criminals in government won't do anything about it. Just stay away from these criminals.
United States
Android User
No customer support for installation the software purchased
United States
Terrible customer support and awful cancellation/renewal process
Mac User
You cannot cancel and refund. You must turn off renewal and cancel 10 days before it renews. Use a gift card or credit card that won't auto-renew so you don't have to go through this annoying process. Avoid this company.
Terrible, avoid
Mac User
Soon after renewing my subscription for 12 months, Webroot deactivated my account. Since you need to login to your account to get support, I can’t get this issue resolved. Oh, and the web based customer support is dismal, they seem to be script readers who keep sending emails with instructions that do not work.
Jane Sherry
Jane Sherry
United States
Very Disappointed
Windows User
Webroot may be good antivirus software but its registration process is extremely difficult to navigate and very frustrating. Additionally frustrating is their technical support. One's wait time is atrocious.
United States
Customer Support.
Windows User
Bought Webroot Internet Security Complete.
During scan System Analyzer stated some problems but no solutions. Chat with Sara Taylor. She asked for my phone number so a technician would call me. I said that I prefer resolving it on the spot . She said '' Then Bye'' Couldn't believe it. Not only worthless software but the worst customer service ever. $25 down the drain
Rob Darling
Rob Darling
Pathetic Product
Windows User
Having received a prompt saying "I had not downloaded my Webroot system" - which I had already deleted from my system at my own expense. The system was performing like a virus.
My response to Webroot was as follows:
Nor will I install your product.
In fact I did try and it would not install and in fact corrupted the system. To remove the software was a nightmare and costly. The webroot community was useless in order to resolve issues. I will not recommend Webroot to anyone one - I will dissuade them from purchasing the system. I have two questions:
1 - When will you refund my money?
2 - Why do you bother being in business selling a pathetic piece of software.
Yours in anger, frustration and stupidity for purchasing the the Webroot pro...Show More
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