Webroot Antivirus Review 2020 - Not a Great Bargain

Ranked 11th from 55 antivirus companies
Eric C.
Eric C.
Published on: September 24, 2020

Detailed Expert Review

Webroot SecureAnywhere is a lightweight antivirus and anti-malware tool. Although it hasn’t been through many independent antivirus tests, I did my own research to find out whether or not this solution can work as a primary antivirus.

Expert on Cyber Security, Fintech, and Cryptocurrency

Security

Webroot SecureAnywhere has a basic scanning feature which checks files and directories for viruses and malware. Users are able to choose between running a full system scan, a quick scan, a deep scan for rootkits, trojans, and other threats, as well as a custom scan which only checks specifically selected files and directories.

Users can also toggle on and off rootkit protection, enable or disable master boot record (MBR) scanning to check for viruses that have corrupted the computer’s boot sequence, and detect and remove potentially unwanted applications.

Potentially unwanted applications (PUAs) are programs that contain adware, nuisance browser toolbars, or other pieces of unwanted software. Having an effective system for detecting and removing these is vital for a fast, reliable operating system, so I was pleased to see that the program quickly flagged and remove some nuisance toolbars that I tested it with (Dealio and Any Video Converter).

Features

In addition to the virus scanner, WebRoot SecureAnywhere contains some useful features that round out the basic protection. These include:

  • Web Shield

Web Shield integrates with a browser extension (Web Shield Filtering) that installs automatically in Firefox, Google Chrome, and Internet Explorer to flag suspicious websites. Using websites taken from PhishTank.com, I tested three URLs in Google Chrome but unfortunately, none, including a phishing site disguised as a PayPal login, were successfully flagged by the program. Running a second dedicated internet security tool may be a smart choice for this.

Features

  • Backup and Sync

SecureAnywhere includes a fully featured backup and sync utility to store up to 25GB of cloud-hosted backup for important files and folders. The files are encrypted during transmission but not server-side, which would have been a nice second layer of protection. It’s enough to keep and encrypt document folders, but obviously not enough to host a full system backup.

  • Firewall

Web Shield also includes a firewall management tool. This adds to the basic firewall protection included in every Windows installation. Some unique firewall features that impressed me include:

  • A USB shield which monitors any connected USB devices for threats. In the event that malicious programs are detected, the device is prevented from interacting with the system. This is an important level of protection as malware can be sent via air-gapped networks that are not connected to the outside internet.
  • A real-time shield which runs continuously to block threats that are documented in Webroot’s threat definitions and community database.

In addition, Webroot SecureAnywhere includes a password manager. This browser extension also integrates with both iOS-based and Android mobile devices—which means that the passwords you save on the web can be accessed anywhere.

Ease of use

Installing Webroot Secure Anywhere is quick and easy. The installation file is extremely lightweight at just over 3MB. When running, my task manager showed the program wasn’t consuming any CPU and drew only 0.3MB of RAM while operating in idle mode.

It’s perfect for machines that don’t have the latest hardware. The program is backward compatible as far as Windows Vista (both SP1 and SP2), so it’s a good choice for a variety of users.

One additional feature that enhances the product’s usability is the Web Console. Although this requires creating an additional account from within the program, it provides some additional management and admin functions. These include the ability to apply upgrades or changes policies on multiple endpoints, the ability to read export logs and to see which files have been quarantined.

Support

Customer support includes a web-based knowledge base and a user forum called the Webroot Community. User activity is relatively modest and the description is a little misleading. In the “Tech Talk” forum there’s about one thread per day, but the forum is not a support platform (product announcements are offered, but mostly industry security news is discussed).

The web-based knowledge base includes web pages, PDFs, and videos. In general, the documentation is comprehensive and well organized (each page has an index in the sidebar). Human-to-human support is a little less comprehensive, though. There’s a ticketing system, but I could not find a live chat window. My ticket received a response within five minutes and I was emailed a link to continue messaging a support representative online. Although the company operates a sales center for purchases and renewals, customer support is not provided through it.

Support

Pricing

SecureAnywhere can be bought for up to three years on one or three Windows or Mac devices. The value is fair and the deal is better if you sign up for the longer subscription period and cover more machines.

In addition, the company offers a 14-day free trial—and no credit card is required.

Webroot Products & Pricing

Webroot AntiVirus
Webroot Internet Security Plus
Webroot Internet Security Complete
Bottom Line

WebRoot SecureAnywhere provides good virus and internet security protection, although I am a little suspicious of its ability to flag phishing websites. This is a product I would be comfortable recommending, particularly for a user with older hardware.

About the Author

Eric C.
Eric C.
Expert on Cyber Security, Fintech, and Cryptocurrency

About the Author

Eric is a professional cyber tech expert with almost a decade of experience writing about security and tech. In recent years, he has been focused heavily on the rapidly developing fintech and cryptocurrency industries and how they relate to online security.

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Webroot User Reviews

3 15
Based on 18 reviews in 4 languages 1.5
Language
You can trust the Community! Companies can't ask us to delete or change user reviews.
Sep. 24, 2020 NEW
Jerry Peterson
Jerry Peterson
United States
1.0
poor service
Windows User
I have been trying to get customer support for 7 days. I finally got a reply, but the solution didn't work. The update failed to work, so now I can't get webroot off of my computer. It's blocking all updates of everything and half of my apps won't open. I guess I will wait for another 7 days. What a crock of shit company.
user avatar
Rick Jerry Peterson
Sep. 26, 2020
You are correct. Webroot has become a mess and it looks like they are headed to going out of business or being bought out again. I used it for many years until it started get bad. You can try the following uninstall tool on the li...Show More
Sep. 7, 2020 NEW
Morrice
Morrice
United States
0.5
Never do it
Windows User
I used web root for many years. Never had a problem until now. I am using a different anti virus that , in my opinion, is better. Web root still tries after i call them to cancel, take money out of my account. I have called them and told them many times to cancel and stop taking money out of my account. So, I had to call the credit card company and file a complain, explain, and block web root. The customer service is horrid. I do not recommend web root.
user avatar
Mary Zinn Morrice
Sep. 17, 2020
Longtime subscriber to Webroot. In the past, service was acceptable. Despite automatic renewals & payment, it is now a scam. My time is precious. Though the last renewal, with receipt, was 3/2020, my laptop has not been scanne...Show More
Jul. 26, 2020
W Agard
W Agard
United States
1.0
Shady Dealings
Windows User
Beware of automatic unauthorized renewals. Without my consent, they charged my credit card for another year's subscription on 7/4/2020. I called them on 7/24/2020 on a fact-finding mission (since I sincerely didn't remember having renewed and wasn't sure if I wanted to). The young woman was so nervous and shifty. She didn't even try to sell me a renewal. She just nervously stated that she has "now processed a refund" (which I never requested) and when I asked her for more information regarding the card to which the refund would apply, she said, "Ok, thanks for calling Webroot!" and quickly hung up. The refund notice is now in my email box. Go figure!
Jul. 14, 2020
Camilla Briest
Camilla Briest
United States
1.0
Don't do it
Windows User
I've uninstalled previous security software, easily, successfully over the years. I went through the "uninstall" process of WebRoot and it continues to pop-up-window repeatedly throughout the day requesting a re-install. Kaspersky now and forever and at a better price for the range of features.
John Kerwick
John Kerwick
United States
0.5
License expired without any reason
Windows User
I got a license expiration error for an unknown reason; though having many months of subscription and had no clue that had no protection. With Windows 10 antivirus, there is no reason to have this terrible software.
Verdi
Verdi
Greece
1.0
Antisocial Sales Policy, No New Features, Mediocre Support
Windows User
They prefer selling from their own website and have the least possible resellers. Licenses expire without reason and their support is nowhere, the do not even have ticket numbering. It once was a really good antivirus.
David
David
Portugal
0.5
Banned? Terrible support
Windows User
Created an account on their community forum, asked some questions, thread deleted anda account banned without any warning or notice. Created a support ticket asking what happened, they take several days to answer.
William R Garner
William R Garner
United States
1.0
Very difficult to get help
Windows User
I have tried several times to follow their instructions as to how to log onto my account. Each time they send me the same message. I can follow their instructions but it does not work. I tried to change the password - got message that I would receive an email about changing - has not happened.
I give a 5 for overall protection but a 1 for support.
Ylda Blanco
Ylda Blanco
United States
0.5
Not Happy
Windows User
They automatically renewed my subscription on September 2019, the email said it would automatically update, as of today, January 2, 2020, it has not updated, it still shows as expired. I have tried uploading, it keeps taking me to sign in on email, does not take my password, has re-set it several times and it still won't let me sign in. I called today, and was on "HOLD" for 1 hour and 15 minutes. I requested that they cancel subscription and credit my account, since I have not been protected since September, and I was told that I could not get credit back into my bank account because it was over 70 days old. So they keep my money, and I did not get good service from them, and I had to pay to get another anti-virus program today.
Joel Wright
Joel Wright
United States
0.5
Webroot Fails
Mac User
Massive malware attack vs my system. Webroot has failed to detect any of it. I feel cheated.

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