Webroot Review: Quick Expert Summary
Webroot is a lightweight cloud-based antivirus program with a good malware scanner, excellent password manager, and some other decent extra features. In my testing, the antivirus scanner caught 93.1% of the malware samples I hid on my device — while this is a good result, competitors like Norton, Bitdefender, and McAfee all scored 100% malware detection rates in our testing.
Webroot also includes the following additional features:
- Web & phishing protection.
- Password manager (LastPass).
- Identity protection.
- System optimizer.
- 25 GB of cloud storage.
The LastPass password manager that comes bundled with Webroot is one of the best password managers on the market. But the web protection, identity protection, and system optimizer aren’t as good as similar protections from the best antiviruses on the market, like Norton and Bitdefender. Webroot also lacks useful features like parental controls and dark web monitoring, and its VPN is only available as a separate purchase.
Overall, while Webroot lacks some additional features I’d like to see in an antivirus program in 2023, it’s still a decent antivirus with a minimal impact on system performance. Webroot offers several payment plans that cover either 1, 3, or 5 Windows, Mac, Android, and iOS devices — and all of Webroot’s plans have a 70-day money-back guarantee, which is more generous than any other brand on the market.
|🏅 Overall Rank||#25 out of 68 antiviruses|
|🎁 Free Plan||❌|
|💸 Starting Price||$23.99 / year|
|💰 Money-Back Guarantee||70 days|
|📀 Operating System||Windows, Mac, Android, iOS|
Webroot Full Review
Webroot is an affordable, lightweight antivirus scanner with a great password manager and a couple of other extras — including web protection and a system optimizer.
Webroot’s password manager is powered by LastPass, one of the top password managers around — but its web protection is unreliable and the system optimizer may be too basic for most users.
Webroot offers several packages that work on Windows, Mac, Android, and iOS (although the mobile apps are pretty bad) — and all the plans come with a generous 70-day money-back guarantee.
Webroot Security Features
Webroot uses a cloud-based malware directory as well as heuristic analysis to detect threats on your machine. Since it’s cloud-based, it doesn’t use a lot of CPU and disk space while performing a scan.
With Webroot, you can schedule a Deep Scan (full system scan) or Quick Scan (only scanning high-risk areas of a device) daily, weekly, or on bootup. You can also manually run a full scan or a scan of individual folders/files.
To test Webroot’s malware scanner, I downloaded and hid 1,000 test files all over my device, including trojans, spyware, keylogging malware, and rootkits. Webroot detected 93.1% of my test files and either removed the files completely from my system or placed them into quarantine. This is a pretty decent result, but it’s not as good as Norton or Bitdefender, which both detected 100% of the malware samples under similar testing conditions.
I also ran a ransomware simulator to see how Webroot would handle ransomware attempting to encrypt files on my device — the results weren’t great. Webroot only blocked 5 out of 21 “threats”. Had the attack been real, 553 of my files could have been infected! I’d definitely like to see Webroot improve its ransomware detection, especially considering that competitors like McAfee detected 100% of the ransomware files in our testing.
That said, Webroot’s scans are substantially faster than its competitors — Webroot averaged about 5 minutes per scan over the course of 15 scans, which is very fast, even when compared to industry leaders like Norton. However, my internet connection significantly slowed down while Webroot was running its virus scans.
Overall, Webroot has a good antivirus scanner — it’s quick, it doesn’t use a lot of CPU, and it detected 93.1% of my malware samples during testing. My only complaints are that the scanner underperformed in my ransomware simulations and that a full system scan may create some lag while browsing.
Webroot also includes a subscription to LastPass — one of SafetyDetectives’s top-ranked password managers in 2023. LastPass is a hugely popular password manager that protects user data with unbreakable 256-bit AES encryption and zero-knowledge architecture, meaning your passwords are 100% safe and you’re the only one who can access the data in your password vault (not even LastPass has access to users’ vaults).
LastPass is feature-rich and very easy to use. It offers an intuitive online dashboard that hosts your password vault along with a variety of vault auditing tools and other extras. In addition to the online dashboard, which you can access from any device or browser, LastPass also has browser extensions for Google Chrome, Firefox, Microsoft Edge, Opera, and Safari. The extensions make it easy to generate and save new passwords, auto-fill saved logins, and manage saved credentials.
LastPass Premium includes the following features:
- Two-factor authentication (2FA) options.
- Secure password sharing.
- Password security auditing.
- Account recovery options.
- Emergency access.
- Dark web monitoring.
I really like LastPass’s 2FA features, which allow users to enhance their master password with temporary one-time password (TOTP) tools like Google Authenticator and USB tokens like YubiKey. LastPass even includes its own TOTP generator that can auto-generate one-time passwords for compatible logins in your password vault. For example, I set up LastPass to generate a one-time password for my PayPal login. Every time I log into PayPal, LastPass auto-fills my main password as well as a 6-digit TOTP.
LastPass also offers several secure account recovery options, which is really helpful for users that are worried about losing their master password and getting locked out of their password vault. LastPass offers biometric scanning, it can restore your previous master password, or it can even text you a password reset code to help you get back into your password vault.
Overall, LastPass is an excellent standalone password manager (although we like 1Password even more), and it’s definitely Webroot’s best additional feature. LastPass offers secure and convenient password auto-filling, password vault protections, convenient 2FA options, and a variety of helpful account recovery methods. It’s also significantly cheaper as part of Webroot’s internet security bundle, which makes Webroot’s plans a good choice for anybody looking for a good antivirus + password manager combo.
Web Threat Shield, Phishing Shield, and Identity Shield
Webroot has a series of ‘shields’ to protect users online, including a Web Threat Shield, a Phishing Shield, and an Identity Shield. The Web Threat Shield detects and blocks common web exploits — I tested it against a series of common web-based exploits, and it was able to identify and block all of them, including exploits for Internet Explorer, Chrome, Java, Adobe Flash, and more.
While the Web Threat Shield was very effective in my tests, I had problems with its browser extensions — my Chrome and Firefox browsers both repeatedly crashed. Even after restarting my PC, both browsers kept freezing and crashing, and it wasn’t until I turned off the Web Threat Shield that I was able to use either browser again. Really frustrating!
Webroot’s Phishing Shield detects and blocks phishing sites — during my tests, it blocked 8 out of 10 phishing websites I attempted to access. A phishing detection rate of 80% isn’t bad, but competitors like Avira and Norton both detected 100% of the phishing sites in SafetyDetectives’s phishing tests.
Identity Shield monitors sites for keylogging, screen logging, webcam theft, or other tools that can steal your details online. During my tests, Identity Shield was able to detect websites that were using my webcam, but it failed to block some keylogging and browser-based data mining tools.
Overall, Webroot’s shields are neither great nor terrible. Norton’s Safe Web and Avira’s Browser Safety extension are far more effective at blocking suspicious websites, trackers, phishing sites, and intrusive browser snooping tools — plus they won’t crash your browser like Webroot’s Web Threat Shield does. But if you’re only looking for a good antivirus scanner with decent phishing protection, Webroot is an ok option.
Webroot’s system optimization tool removes saved browser cookies and deletes junk files taking up space on a device — which can protect your online privacy and improve your CPU performance.
Unfortunately, this tool is very basic and doesn’t offer much information to users. After I scanned my system, Webroot told me it had identified 1,238 MB of junk files, but it didn’t tell me what those files were. I’m still not sure if the identified junk files were files on my local hard drive, files in my computer registry, or browsing data, which made it hard for me to determine which files to delete.
The best antiviruses in 2023 have much better system speedup and cleanup tools — for example, TotalAV has a startup manager, an application uninstaller, and a duplicate file finder, while Avira can also scan your system for out-of-date software.
Overall, Webroot’s system optimization tool is ok, but there are much more sophisticated computer optimization applications on the market that give way more control to users.
Webroot Plans and Pricing
Webroot has 4 different pricing tiers available:
- SecureAnywhere AntiVirus.
- SecureAnywhere Internet Security Plus.
- SecureAnywhere Internet Security Complete.
- SecureAnywhere AntiVirus for PC Gamers.
All plans are only available as annual subscriptions. They come with a 14-day free trial and a 70-day money-back guarantee.
Here’s a quick summary of Webroot’s plans:
|SecureAnywhere AntiVirus||SecureAnywhere Internet Security Plus||SecureAnywhere Internet Security Complete||SecureAnywhere AntiVirus for PC Gamers|
|Platforms||Windows, Mac||Windows, Mac, Android, iOS||Windows, Mac, Android, iOS||Windows|
|Price||$23.99 / year||$35.99 / year||$47.99 / year||$23.99 / year|
|Number of device licenses||1||3||5||1|
|Malware scanning & removal||✅||✅||✅||✅|
|System optimization tools||❌||❌||✅||✅|
|Custom Chromebook protection||❌||✅||✅||❌|
Webroot SecureAnywhere AntiVirus — Minimal Plan for Users on a Budget
Webroot SecureAnywhere AntiVirus protects 1 PC or Mac computer and includes the following features:
- Antivirus scanner.
- Real-time protection.
- Web and phishing protection.
SecureAnywhere AntiVirus is cheaper than most competitors at $23.99 / year, but it doesn’t offer a lot of features. Bitdefender’s basic Antivirus Plus plan offers much better malware protection and web protection for a similar low price. Still, Webroot SecureAnywhere AntiVirus is a good option for users looking for a lightweight, minimal antivirus at a good price.
Webroot SecureAnywhere Internet Security Plus — Best Value Plan (Includes a Subscription to LastPass)
Webroot SecureAnywhere Internet Security Plus protects 3 Windows, macOS, Android, or iOS devices and includes everything in SecureAnywhere AntiVirus, plus:
- Mobile apps.
- LastPass password manager.
- Custom protection for Chromebook.
At $35.99 / year, SecureAnywhere Internet Security Plus covers as many devices as Norton 360 Standard, and it’s cheaper than Norton — but Norton offers a better antivirus scanner as well as a ton of additional security features (and Norton is our #1 pick for best antivirus in 2023). That said, SecureAnywhere Internet Security Plus is a pretty good deal, especially for users looking for lightweight antivirus protection and an excellent password manager for a good price.
Webroot SecureAnywhere Internet Security Complete — Not Worth the Upgrade
Webroot SecureAnywhere Internet Security Complete protects up to 5 devices. Along with the features of SecureAnywhere Internet Security Plus and SecureAnywhere AntiVirus, this plan also includes system optimization and cleanup tools.
At $47.99 / year, SecureAnywhere Internet Security Complete is priced substantially lower than most competitors’ premium plans. However, Webroot is missing some useful additional features that Norton, McAfee, and Bitdefender include, such as parental controls, identity theft protections, and more. Webroot does now offer a VPN, but this has to be purchased separately and is not included in any of the plans.
I’m not really impressed by Webroot’s top-tier plan because the system optimization feature is pretty basic and isn’t worth the upgrade. However, SecureAnywhere Internet Security Complete is a decent option for users that need to cover up to 5 devices on a budget (and I’m a big fan of LastPass!!!), plus there’s a 14-day free trial available and a 70-day money-back guarantee.
Webroot SecureAnywhere AntiVirus for PC Gamers — Best Single-User Option
Webroot offers a plan specifically for PC gamers, which includes all of the features of the SecureAnywhere AntiVirus and adds the system optimization feature. SecureAnywhere AntiVirus for PC Gamers is only available for 1 device and it costs $23.99 / year.
While this is a good option for users with a single PC, it’s not the best option for gamers. My favorite gaming antivirus is Norton 360 for Gamers, which includes a game booster designed to enhance CPU performance and keep computers running smoothly.
Webroot’s offering for gamers relies on Webroot’s super-fast cloud-based scanner, but its system tune-up feature is very basic, and it doesn’t enhance CPU performance like a game booster does.
However, Webroot SecureAnywhere AntiVirus for PC Gamers is a pretty good low-cost option that’s worth checking out if you’re trying to keep your gaming PC as secure as possible.
Webroot Ease of Use and Setup
Webroot is easy to install, set up, and use — it’s an overall good product for users who are looking for an intuitive antivirus that doesn’t have complex settings or customization options.
Webroot’s interface is clean, simple, and user-friendly. Everything is clearly laid out and it’s easy to access the different features on the sidebar of the dashboard.
I also really like how easy it is to schedule scans with Webroot — it uses simple drop-down menus so you can easily choose how often a scan occurs and at what time. And I appreciate that Webroot includes a few options to further customize the scheduled scans — you can scan during bootup, prevent scans when your laptop isn’t plugged in, or even randomize scans so they can initiate when your system is less busy.
Webroot also includes an intuitive browser-based dashboard where you can manage your devices and password manager. Similar to the desktop app, the browser dashboard is well-organized, simple, and easy to navigate. That said, Webroot doesn’t have that many features to organize — while a product like Norton might take a little more time to get to know, it offers much more too. Nonetheless, Webroot’s simplicity makes it a good choice for beginners.
Overall, Webroot is well-designed and intuitive. It’s easy to install and set up on Windows and Mac computers, and I really like the convenient scan scheduling menu. Webroot’s other features are all contained in a useful dashboard, and you can even use its web dashboard to look at the security settings on all of the devices in your Webroot plan.
Webroot Mobile App
Webroot’s Mobile Security app for Android includes an antivirus scanner and a secure web browser, while the iOS app is just a secure web browser. This is pretty minimal when you consider all the useful mobile features that the best antiviruses offer — Norton has web protection, a Wi-Fi network monitor, and a VPN included in both its Android and its iOS apps.
I tested Webroot’s mobile app on my Samsung Galaxy. The mobile app returned the same result as the desktop app when I tested it, detecting 93% of my test malware files — and the scanner took less than a minute to scan my entire phone!
Other than malware scanning, the app offers a secure browser with decent protection against malicious sites and the ability to bookmark favorite sites as you would in your usual browser. This is fine, but pretty minimal — I really expect more from an antivirus mobile app, and Webroot’s recent Android app update has actually removed useful tools like an app scanner and lost device protection rather than adding more features to enhance user experience.
Overall, Webroot’s mobile app is average at best. Its malware protection rates are decent and the secure browser is ok, but that’s about it. If you’re looking for a full-featured app for your mobile device, you’d be far better off checking out Norton or McAfee.
Webroot Customer Support
Webroot offers the following customer support options:
- Telephone support.
- FAQs and user guides.
- Email support.
- Community forum.
It’s a shame that the phone support is only available in English during business hours in the US, the UK, Australia, and Ireland (and in Japanese in Japan). In comparison to Bitdefender which has phone numbers spanning 18 countries and a world-wide number, Webroot’s support system is lacking in international accessibility.
I gave the US support line a call for a billing inquiry and they were relatively quick to respond (I was on hold for less than 10 minutes). The customer support reps were friendly and helpful, quickly answering all of my questions. If you’re in the US or Canada and you’re a Best Buy customer, you can also call Best Buy’s Geek Squad for technical support with Webroot, which is handy.
Webroot’s online community is the place where you can ask questions and search the knowledge base. The forum is pretty active, and when I asked a question about the Web Threat Shield, I got a helpful response within a few hours, which is pretty good.
For users outside of the US, Ireland, the UK, Australia, and Japan (or users inside those regions but needing assistance outside of business hours), Webroot has an online ticket submission system to send queries. When I asked a technical question about Webroot’s antivirus program, it took the support team over 24 hours to respond to me — not very impressive, especially compared to McAfee and Norton whose email support teams will get back to you in a couple hours. However, when I sent sales-related inquiries to Webroot’s customer support team, I did receive responses within a few hours, so it’s possible they just needed a particular person to answer my technical question.
The answers I did get from Webroot’s email support team were helpful. They take the time to give a full answer and don’t just point you to their website.
Overall, Webroot’s customer support system is average. There aren’t a lot of options — they don’t have a live chat or offer support in a variety of languages across the globe — but they provide good technical information and phone support for English speakers.
Is Webroot a Safe Antivirus in 2023?
Webroot’s scanner is very fast and lightweight, but it’s not as good as competing antivirus products. Webroot’s antivirus scanner detected 93.1% of my malware samples during testing, and all scans took approximately 5 minutes to complete — but I did notice some lag during the scans while I was browsing. Bitdefender and Norton have somewhat slower anti-malware scanners, but they both detected 100% of malware in all of our tests.
Webroot also failed to catch the majority of the ransomware samples attempting to encrypt files on my PC during a ransomware simulation, and the anti-exploit Web Threat Shield kept crashing my browser (although the Identity Shield and Phishing Shield were both ok).
In terms of extra features, Webroot has a password manager and a system optimizer, and a VPN that can be purchased separately. The password manager is powered by LastPass, which is an excellent password manager with advanced 2FA functionality, convenient auto-filling, password sharing, and much more. But the system optimizer didn’t impress me at all — TotalAV and Avira both offer a much better variety of system tune-up tools. Plus, Webroot’s mobile apps are pretty minimal compared to what other brands offer.
Overall, Webroot is a decent low-cost option for users that just want a solid antivirus scanner on a budget. Plus, all of Webroot’s plans are backed by a 70-day money-back guarantee, so there’s no risk in trying it out.
Webroot — Frequently Asked Questions
Is there a free version of Webroot?
There is no free version of Webroot. But all Webroot purchases are backed with a generous 70-day money-back guarantee, which gives you plenty of time to test the product. You can also try Webroot free for 14 days, and you don’t need to enter your credit card details to access the free trial.
I’m not a big fan of free antiviruses — they almost always lack additional features, and they put their most useful security protections behind a paywall. You can get any of the best antiviruses on the market for less than a Netflix subscription, and I personally think keeping your entire digital life secure is more valuable than the latest season of The Great British Bake-Off.
Does Webroot have a mobile app?
The mobile app includes an antivirus scanner (for Android only) and a secure browser to protect users from malicious sites. However, Webroot’s mobile app can’t compete with the best Android and iOS antiviruses on the market. For example, Webroot doesn’t have the web protection tools that make Norton’s mobile apps so useful.
Is Webroot compatible with my system?
Webroot is available for Windows, Mac, Android, and iOS — although the mobile apps are very limited. Webroot’s products are compatible with Windows 7 and higher, macOS 10.14 (Mojave) and higher, and Chrome OS. For the mobile app, Webroot is compatible with Android version 8 and higher, and iOS 13 and higher.
Is Webroot good for families?
Unfortunately, I can’t recommend Webroot for families. Webroot doesn’t include any parental controls, and its LastPass Premium plan doesn’t include any of LastPass Families’s helpful vault-sharing tools.