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CyberGhost VPN Review [2023]: Is It Safe, Fast + Easy to Use?

Published on: March 11, 2023
Eric Goldstein
Eric Goldstein
Published on: March 11, 2023

CyberGhost Review: Quick Expert Summary

CyberGhost VPN is one of the best VPNs on the market. It has a very intuitive interface, 9,400+ servers in 90+ countries, and in my tests, it had an average decrease in speed of only 30%, which is better than most competitors.

CyberGhost is excellent for streaming — it has 100+ dedicated streaming servers across 20+ different countries that are optimized for 50+ streaming apps like Netflix, Amazon Prime Video, BBC iPlayer, and many more. And in my tests, CyberGhost’s streaming servers worked as expected, consistently accessing both popular and less-popular streaming sites.

CyberGhost also has industry-standard security features like 256-bit AES encryption, a kill switch, and a no-logs policy that has been independently audited. It also has extras like:

  • High-security servers.
  • Dedicated peer-to-peer (P2P) servers.
  • Dedicated gaming servers.
  • Smart Rules to customize your CyberGhost VPN app.
  • Ad blocker.
  • And a lot more…

While there are a lot of things I like about CyberGhost VPN, I do think it could improve in a couple of areas. My biggest complaint is that CyberGhost doesn’t consistently work in countries with severe internet restrictions, like China or Iran. I also think CyberGhost VPN’s ad blocker needs some work — during my tests, the ad blocker wasn’t able to block ads on a wide range of websites.

Despite those issues, CyberGhost VPN is still a great VPN for streaming, torrenting, gaming, and web-browsing in 2023. It’s fast, secure, and its 3-year subscription plan is very affordable. It allows 7 connections and offers subscription plans for 1 month, 6 months, and 2 years (this plan often comes with an additional 4 free months). The 6-month plan and the 2-year plan are backed by a generous 45-day money-back guarantee, and the 1-month plan has a 14-day money-back guarantee.

🏅 Overall Rank #3 out of 81 VPNs
🌍 Servers 9,400+
📱 Number of Devices 7
💸 Starting Price $2.11 / month
🎁 Free Plan
💰 Money-Back Guarantee 45 days (for 6-month and 2-year plans);
14 days (for 1-month plan)

45 Days Risk-Free – Get CyberGhost Now

CyberGhost VPN Full Review

CyberGhost VPN Full Review

I spent several weeks stress-testing all the latest features of CyberGhost VPN to find out if it really is one of the one of the top VPNs on the market.

I found that the VPN provides really strong privacy — its no-logs policy underwent an independent security audit, and the provider also releases a regular transparency report. Plus, you get great security via full leak protection, a malicious site blocker, and a feature that keeps your email logins safe.

In addition, CyberGhost VPN performs very well — it’s got tons of functionality, works with all popular streaming services, and it’s one of the most intuitive and easy-to-use VPNs out there.

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CyberGhost VPN Features

CyberGhost VPN Features

CyberGhost VPN has all of the standard security features I expect in a premium VPN:

  • 256-bit AES encryption — Often referred to as “military-grade” encryption.
  • Kill switch — Cuts connection to the internet if the VPN connection fails. CyberGhost VPN’s kill switch is always on, so you never risk accidentally turning it off and endangering your data.
  • No-logs policy — Doesn’t record any browsing or connection data. The provider’s no-logs policy has also been independently audited.

CyberGhost VPN supports 3 VPN protocols — OpenVPN, IKEv2/IPSec, and WireGuard. But some of these protocols aren’t included with certain apps. I’m happy to see that, as all protocols provide strong security, and IKEv2/IPSec and WireGuard are also very fast.

I also like that the provider has advanced security features like RAM-only servers and perfect forward secrecy. The former means every server reset wipes all data, while the latter means the VPN uses a different encryption key for each VPN session, so that hackers can’t compromise past or future keys to spy on your traffic.

CyberGhost VPN offers built-in protection against DNS, WebRTC, and IPv6 leaks — this is great to see because some top competitors (like VyprVPN and PrivateVPN) only protect you from certain types of leaks. I ran leak tests while connected to servers in 10+ countries, and I never experienced any leaks.

CyberGhost VPN Features

CyberGhost also has several extra features, including:


CyberGhost VPN Features

Only CyberGhost VPN’s Android version has split-tunneling (called App Split Tunnel) — this feature lets you pick what apps to route through the VPN and what apps to send through your local network.

To test CyberGhost’s split-tunneling feature, I excluded my mobile banking app from the VPN connection while routing all other apps through the VPN connection, and it worked exactly as expected. There were no problems with either my normal-internet apps or my VPN-connected apps while using CyberGhost’s split-tunneling feature.

CyberGhost VPN’s Android split-tunneling is similar to ExpressVPN (which also allows you to exclude apps). But I like ProtonVPN’s split-tunneling tool better because it lets you exclude apps and IP addresses (you can get the IP address of a website, which essentially allows you to exclude websites from the VPN tunnel).

While CyberGhost VPN doesn’t have split-tunneling for Windows, there is a convenient Exceptions tool in the “Smart Rules” section that allows you to choose which websites you don’t want to route through the VPN. To test this feature, I excluded the Netflix website, and I got faster speed watching content while connected to my local network.

CyberGhost VPN’s split-tunneling feature for Android is good for routing certain apps through only your local network, but I’d really like to see CyberGhost VPN add a full-featured split tunneling tool for Windows (instead of having to use the Exceptions function).

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Smart Rules

CyberGhost VPN Features

CyberGhost’s Smart Rules feature (only available on Windows and Mac) allows you to customize your VPN preferences. I really like how easy it is to adjust CyberGhost’s settings — all you have to do is toggle a button on or off to enable or disable a specific function. There are 4 different categories under Smart Rules that provide various options to set up security and privacy functions:

  • CyberGhost launch rules. You can automatically start a VPN connection when you open CyberGhost and also choose an app (like email account or social media) to automatically open after you connect to CyberGhost.
  • Wi-Fi protection. CyberGhost VPN allows you to choose whether or not to launch the VPN connection when you connect to a secured, unsecured, or saved Wi-Fi network.
  • Exceptions. You can choose to exclude certain websites from the VPN tunnel. But keep in mind that you need to use OpenVPN to be able to make exceptions.
  • App rules. This is where you can enable CyberGhost to automatically connect to a server when you open a specific app.

There are many VPNs that provide manual settings to enable/disable some of these functions, but I don’t know of any competitor that gives you as much control over your VPN as CyberGhost’s Smart Rules.

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NoSpy Servers

CyberGhost VPN Features

CyberGhost VPN’s NoSpy servers provide extra privacy, as they’re housed inside the provider’s headquarters, so only CyberGhost VPN’s in-house staff has access to them — this way, rogue employees or malicious actors at third-party data centers can’t compromise your data. The NoSpy servers are included for free with every CyberGhost VPN subscription, and they’re available on all of the provider’s apps.

What’s more, all NoSpy servers are located in Romania, which is a privacy-friendly country that’s outside the jurisdiction of the 5/9/14 Eyes Alliances (a group of countries that share surveillance data with each other) — plus, the country also doesn’t have mandatory data retention laws.

CyberGhost VPN’s reps told me its NoSpy servers are ideal for people who need very strong privacy — such as political activists, journalists, whistleblowers, and dissidents.

Overall, CyberGhost VPN’s NoSpy servers provide extra privacy, as they’re located in a privacy-friendly location, and only the provider’s staff has access to them.

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My ID Guard

CyberGhost VPN Features

CyberGhost’s My ID Guard warns you if your email address or passwords have been leaked on the dark web — allowing you to change your compromised credentials and protect your online accounts. Another bonus is there’s also a basic password generator that helps you create stronger passwords.

My ID Guard is powered by the free service “Have I Been Pwned?” — and while I do appreciate that CyberGhost has built-in dark web monitoring, there are better products for securing your passwords online, including Dashlane, which comes with a password security dashboard, live dark web monitoring (with Dashlane agents monitoring the dark web in real time), and many other features that ensure your passwords and online accounts are as secure as possible.

That said, if you’re not looking for a password manager and are ok with basic dark web monitoring, My ID Guard is a nice added bonus that can enable you to check whether your email and passwords have been exposed.

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Content Blocker

CyberGhost VPN Features

The Content Blocker feature is supposed to get rid of ads and block connections to malicious sites. The feature is available on Android, Windows, macOS, Android TV, and Fire TV.

Content Blocker is really good at protecting you from malicious sites — I tried to access 10 shady HTTP websites while the feature was enabled, and it successfully prevented me from connecting to them.

Unfortunately, Content Blocker isn’t really good at getting rid of ads — it prevented me from seeing ads when I used search engines, but it wasn’t able to get rid of most ads on media outlets like HuffPost.

I honestly think other top competitors have much better ad blockers — for example, Private Internet Access and Proton VPN have the best VPN ad blockers on the market, as they block malicious sites and prevent practically any ad from loading on a web page, which makes it load faster.

Overall, CyberGhost VPN’s Content Blocker is good at keeping you safe from shady sites, but it can’t block all ads.

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CyberGhost VPN Privacy & Security

CyberGhost VPN has a strong no-logs policy. The policy states that CyberGhost doesn’t store records of your IP address, connection timestamp, browsing history, and files that you download.

CyberGhost VPN collects the same standard information that all VPNs do — such as your email address and payment details, but this information is only used for processing payments and communication purposes (like to email you updates or to reset your password).

CyberGhost VPN conducted an independent audit in 2022 by security firm Deloitte that confirmed it doesn’t log user data — this aligns the VPN with top competitors like ExpressVPN and Private Internet Access.

CyberGhost VPN Privacy & Security

CyberGhost VPN is based in Romania, which doesn’t have data-retention laws and it isn’t in the 5/9/14 Eyes Alliances (a group of countries that share intelligence data).

It also publishes a transparency report every 3 months that displays all of the requests it received for user information (from government agencies, law enforcement etc.) and shows that it refused to comply with each request. The report includes user data requests such as:

  • DMCA (Digital Millennium Copyright Act) complaints. Copyright holders send these reports when they detect that a CyberGhost VPN IP address was used to distribute copyrighted content.
  • Malicious activity flags. Authorities and site owners submit these reports when they detect that one of the provider’s IP addresses has been used in a cyber attack.
  • Police requests. Law enforcement agencies send these requests when their criminal investigations lead them to one of the provider’s IP addresses.

Overall, CyberGhost VPN provides a high level of privacy and security. It offers a comprehensive (and audited) no-logs policy, is located outside of the 5/9/14 Eyes Alliances, and publishes a transparency report that documents its unwillingness to comply with requests for user data.

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CyberGhost VPN Speed & Performance

I conducted speed tests on CyberGhost VPN’s servers, and most of them had very fast speeds for streaming, gaming, torrenting, and general browsing. I had the fastest speeds while connected to a local server in the US (my location). CyberGhost VPN also maintained good speeds while I was connected to a server in the UK. But what surprised me the most was that my speeds were also pretty good when I connected to a distant country like Australia.

The provider is able to maintain fast speeds because it uses 10Gbps (10 Gigabits) servers. Gigabits refer to how much bandwidth a VPN server can transmit per second — so if a server handles more bandwidth, there’s less congestion when data’s being transferred through it, which means it can transfer data even faster.

To get a baseline internet speed, I first conducted a speed test when I wasn’t connected to a CyberGhost VPN server.

CyberGhost VPN Speed & Performance

Then, I connected to a CyberGhost VPN server using the VPN’s Quick Connect feature, and my download speed dropped by only 4%, which is excellent. I barely noticed any difference in speed when I streamed videos, played online games, and made Skype calls.

CyberGhost VPN Speed & Performance

Next, I connected to a server in the UK, and my download speed decreased by about 45%. While the drop in speed was pretty significant, I was still able to watch YouTube videos in HD, and all of my videos started immediately and played smoothly.

CyberGhost VPN Speed & Performance

Finally, I connected to a server in Sydney, and my speed decreased by around 23%, which was much faster than my connection in the UK. But my ping increased a lot, which was somewhat noticeable. It took a few seconds for webpages to load, but I was surprised that videos on streaming sites began playing almost right away — even when I chose 1440p quality on YouTube.

CyberGhost VPN Speed & Performance

Overall, CyberGhost VPN is fast, and its speeds were among the highest of the top VPNs in 2023. While distant servers like Australia made web pages lag a bit, I really like how well the VPN streamed video at 720p and even 1080p quality. The Quick Connect feature connected me to a very fast server in the US, and my speeds in the US impressed me the most — I noticed no slowdown at all.

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CyberGhost VPN Servers & IP Addresses

CyberGhost VPN has 9,400+ servers in 90+ countries, which is one of the largest VPN server networks on the market — the server count is much bigger than top competitors like ExpressVPN (3,000+ server) and Proton VPN (1,900+ servers). The very high server count ensures you won’t use overcrowded servers, which have slow speeds. Also, with servers in so many countries, it’s very simple to use a nearby server for fast speeds.

CyberGhost has dedicated servers for streaming, gaming, and torrenting, and also has NoSpy servers. The streaming servers are optimized for specific streaming sites (such as Netflix and Hulu), while the gaming servers offer low ping, making online multiplayer games more responsive. And CyberGhost VPN’s torrenting servers (in 65+ countries) are optimized for fast P2P downloads. Finally, the NoSpy servers provide extra privacy, as they’re housed in the provider’s headquarters, so only CyberGhost VPN’s staff has access to them.

The provider also offers dedicated IP addresses for an additional cost, which are IP addresses that are only assigned to you — you can use them to securely access bank sites (some banks block shared VPN IP addresses). CyberGhost VPN has dedicated IP addresses in 5+ countries, including the US, the UK, Germany, and Japan. And I like how the provider uses a token-based system to provide extra privacy by authenticating ownership of the dedicated IP addresses, so it never knows which IP is assigned to which user account.

Overall, CyberGhost VPN has an excellent server network. There are optimized servers for streaming, torrenting, and gaming, NoSpy servers for extra privacy, and dedicated IP addresses.

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CyberGhost VPN Streaming Support

CyberGhost VPN Streaming SupportCyberGhost VPN is one of the best streaming VPNs on the market, as it has 100+ dedicated streaming servers that work with 50+ streaming services, including both popular and smaller platforms. Its streaming servers are located in 20+ countries, including the US, the UK, Japan, Germany, and France. I think the variety is great, but I still prefer ExpressVPN instead because it works with 65+ streaming apps.

CyberGhost VPN is also one of the best Netflix VPNs on the market, as it consistently works with 15+ Netflix libraries, including Netflix US, UK, and Japan. My colleagues in the US and UK ran tests while traveling abroad, and they confirmed they were able to access their home libraries without issues. Also, some of the streaming servers are optimized to work with Netflix on specific devices, which is pretty convenient — for example, there are Netflix servers for Android TV and Fire Stick devices in 5 countries.

On top of that, the provider also works with other popular streaming platforms, including HBO Max, Disney+, BBC iPlayer, and Amazon Prime — plus, I like how it works with 5+ Amazon Prime libraries, 5+ HBO Max libraries, and 3 Disney+ libraries. It can also access many other streaming services, such as Crunchyroll, Comedy Central, Canal+, Yle, DAZN, and Rai Play. I also like how CyberGhost VPN lists all the streaming services it can access on its site. This way, it’s much faster to find out if the provider works with a specific platform you’re interested in instead of using live chat.

CyberGhost VPN Streaming Support

It’s also great that the provider has a smart DNS, which is a tool that lets you access streaming sites on devices that don’t natively support VPNs, such as gaming consoles and certain smart TVs — some top competitors, such as Proton VPN, don’t have a smart DNS. CyberGhost VPN claims its smart DNS consistently works with Netflix US and UK, and Hulu US.

Overall, CyberGhost VPN provides great streaming support — it has 100+ streaming servers in 20+ countries that works with 50+ streaming platforms (including top sites like Netflix and Amazon Prime), and it even has a smart DNS.

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CyberGhost VPN Torrenting Support

CyberGhost VPN Torrenting Support
CyberGhost VPN is one of the best P2P VPNs on the market — it allows torrenting on 8,900+ dedicated P2P servers in 75+ countries, so it’s really easy to torrent on a nearby server and avoid overcrowded servers to get fast download speeds.

I also tested CyberGhost VPN with tons of top P2P clients like qBittorrent, Vuze, and uTorrent, and it always worked without any issues.


Even so, I think other top competitors are better for torrenting because they come with more P2P features — for example, Private Internet Access supports port forwarding (lets you connect to more peers to get faster speeds) and has a SOCKS5 proxy server, which changes your IP address like a VPN but doesn’t use encryption, so it has provides significantly faster download speeds.

CyberGhost VPN also provides strong security while torrenting, as it comes with an always-on kill switch and full leak protection, so there’s no risk of your data leaking while torrenting — I actually ran leak tests on P2P servers in 15+ countries before downloading any torrents, and I never saw any leaks. What’s more, I ran torrent IP leaks on 3 torrent clients to make sure the apps don’t leak my real IP address to other peers, and the results always showed CyberGhost VPN’s IP addresses.

I also recommend enabling the provider’s Content Blocker feature while torrenting since it blocks connections to malicious sites, including fake P2P sites — I tested the feature by trying to access 3 shady torrent sites, and it prevented me from connecting to them.

Overall, CyberGhost VPN provides great torrenting support — it has 8,900+ P2P servers in 75+ countries, it works with popular torrenting clients, and it provides strong security via full leak protection, a kill switch, and a malicious site blocker.


CyberGhost VPN Gaming Support

CyberGhost VPN Gaming Support
CyberGhost VPN is really good for gaming, especially since it comes with dedicated gaming servers that are optimized to provide stable ping and connections. I used its UK gaming servers to play a few matches of Counter-Strike: Global Offensive on Steam, and I enjoyed a smooth experience — I had an average, stable ping of 90–92 ms, I didn’t experience lag while gaming, and my connections to the gaming server never dropped.

Also, since the VPN changes your IP address, it protects you from DDoS (Distributed Denial of Service) attacks, which can force you offline. What’s more, all of the provider’s servers come with anti-DDoS protection. So, even if a sore loser tries to DDoS you, it will unsuccessfully target CyberGhost VPN’s server instead — this way, your real IP address will be safe and the server you’re connected to won’t be forced offline.

I also like how you can manually set up CyberGhost VPN on your router, so that you can use it to game on devices that don’t natively support VPNs, such as Xbox and PlayStation consoles. The provider has step-by-step tutorials (some even include screenshots) that make the setup process pretty straightforward — it only took me 11–12 minutes to set up the VPN on my router to use it to play games on my PlayStation 4.

Overall, I think CyberGhost VPN is great for basic gaming, as it provides stable connections via dedicated gaming servers, has anti-DDoS protection, and works on routers. However, if you’re a hardcore gamer, I’d go with ExpressVPN instead since it provides support for cloud gaming platforms (such as Google Stadia and GeForce Now), and it has a dedicated router app that’s very simple to install and use — not to mention it’s also the best gaming VPN in 2023.


CyberGhost VPN Bypassing Censorship

CyberGhost VPN can’t guarantee that its service will 100% work in restrictive countries like China, Russia, Iran, Saudi Arabia, and Indonesia.

If you’re looking for a VPN that will consistently overcome internet firewalls in restrictive countries, I recommend ExpressVPN.

CyberGhost VPN Bypassing Censorship

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CyberGhost VPN Plans & Pricing

CyberGhost VPN Plans & Pricing

CyberGhost VPN is really affordable — it has a 1-month, 6-month, and 2-year plan (that comes with an additional 4 months for free). With pricing starting at only $2.11 / month, this is one of the most affordable VPNs on the market. All plans provide access to the same features.

The provider also allows 7 simultaneous connections, which is on par with the industry average of 5–7 connections — if you need more connections, I’d go with Private Internet Access, as it allows 10 connections and is just as affordable as CyberGhost VPN.

CyberGhost VPN accepts credit cards (Visa, Mastercard, and Discover), PayPal, and Bitcoin.

Its annual plans include a very generous 45-day money-back guarantee (most competitors, including ExpressVPN, Private Internet Access, VyprVPN, and IPVanish only have a 30-day money-back guarantee). The 1-month plan comes with a 14-day money-back guarantee.

Overall, CyberGhost VPN is reasonably priced, with the 2-year plan offering the best value. The service has flexible payment plans and a 45-day money-back guarantee on its long-term plans.

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CyberGhost VPN Ease of Use: Mobile & Desktop Apps

CyberGhost VPN has some of the most intuitive apps in the industry. They are all similar, well-designed, simple, and bug-free.

CyberGhost VPN supports Android, iOS, Windows, macOS, Linux, smart TVs, has browser extensions for Firefox and Chrome, and works on routers. Also, I like that you get free access to Private Browser, which deletes sensitive data like your search history, cookies, and passwords, blocks ad trackers, and more — best of all, Private Browser is available on all platforms.

It is very simple and quick to download and install CyberGhost VPN — it took me only a couple of minutes to set up CyberGhost VPN on all of my devices.

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CyberGhost VPN Ease of Use: Mobile & Desktop Apps

CyberGhost’s Android app makes it very easy to connect to a server. CyberGhost automatically connects you to the fastest server when you tap the large power button on the app’s main page. But if you want to manually connect to a server in a different location or use a dedicated server for streaming, just tap the Best Location button under the power button.

I like how CyberGhost VPN provides customizable Wi-Fi protection on the Android app. For example, CyberGhost sends you a warning each time it detects a new Wi-Fi network.

But I don’t like how the Android app doesn’t explain some of its settings well, such as the option for MTU size. MTU size refers to how much data your Android device will send over a network at once (this can affect your connection speed). The app doesn’t explain what MTU size is or why it matters, which could confuse inexperienced users.

The dedicated torrenting and gaming servers and NoSpy servers aren’t available on Android. Also, IKEv2 is not available on Android, but this isn’t a big deal, as you can use OpenVPN or WireGuard (which are better protocols anyway).

Overall, CyberGhost VPN’s Android app is well-designed and easy to use, and it’s the only CyberGhost app that includes split-tunneling. You don’t get access to dedicated torrenting and NoSpy servers or the IKEv2 protocol, but I don’t think this is a dealbreaker for most users.

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CyberGhost VPN Ease of Use: Mobile & Desktop Apps

The iOS app is similar to the Android app, but it has fewer features — it doesn’t have OpenVPN, split-tunneling, the Content Blocker, and MTU size. But most VPNs don’t have split-tunneling for iOS, WireGuard is faster than OpenVPN, and most users won’t miss the Content Blocker or MTU size.

The iOS app also has a couple of tools that the Android app doesn’t. The iOS app can automatically open the CyberGhost Private Browser (which is a separate app) when you connect to the VPN. And it also comes with a homescreen widget that lets you quickly connect to the VPN without opening the app.

Overall, CyberGhost VPN’s iOS app is really good. I’d like to see the iOS app include some of the features that are already offered in the Android app (like OpenVPN), but the iOS app has great features, is easy to use, and I fully recommend it.

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Windows/Mac (Desktop)

CyberGhost VPN Ease of Use: Mobile & Desktop Apps

The desktop CyberGhost VPN app is very intuitive — just like the Android and iOS apps. With one click (on the best server location button), CyberGhost VPN will connect you to the fastest server (you can also manually select a server).

Once you’re connected to a server, CyberGhost provides useful connection details, such as what protocol you’re using, your IP address, and your upload and download speeds. CyberGhost’s connection panel is very useful, but if you expand it into a dedicated window, you’ll also see all of CyberGhost’s servers and the dedicated servers for gaming, torrenting, and streaming.

CyberGhost VPN Ease of Use: Mobile & Desktop Apps

The Mac app is similar to the Windows version, but it doesn’t support split-tunneling or OpenVPN. While this may not be a problem for most users, I recommend that Mac users take a look at ExpressVPN, as it provides both OpenVPN and split-tunneling for Mac devices.

While both CyberGhost desktop apps are well-designed and work well, I like the Windows one more because of its extra features. I’d really like to see CyberGhost improve its Mac version a bit and make sure both apps have the same features. But overall, CyberGhost’s apps for Windows and Mac are full-featured, well-designed, and very easy to use.

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You can manually configure CyberGhost VPN on your router, but only if it supports the VPN service. Luckily, the provider works with a large number of router models and firmware — some top competitors, such as TunnelBear, don’t even provide router support.

It’s usually difficult to manually set up a VPN on a router, but I like that CyberGhost VPN has helpful step-by-step guides (that even come with screenshots) — by following those guides, it took me less than 15 minutes to perform the manual setup, which is pretty good.

Even so, if you’re mainly interested in using a VPN on your router, I suggest checking out ExpressVPN instead — it’s one of the only VPNs on the market that has a router app, which is very simple to install (it only took me about 7–8 minutes to do it), has an intuitive interface, and also uses the provider’s proprietary Lightway, which provides the fastest VPN speeds on the market.

Overall, CyberGhost VPN supports manual setups on a decent number of router models and firmware, and it also provides access to helpful setup tutorials.


CyberGhost VPN Apps: Is CyberGhost Easy to Use?

CyberGhost has good Android, iOS, Windows, and Mac apps. Every app has a simple design that new users will quickly get used to, and they’re all packed with features and are simple to navigate and use. The apps also have defaults for most options (like disabling IPv6), so users can ignore these technical details and use the VPN straight away.

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CyberGhost VPN Customer Support

CyberGhost VPN Customer SupportCyberGhost has an impressive Support and Help section on its website. It has a very thorough set of user guides, a “Submit a Request” option, and 24/7 live chat. There are no telephone numbers to contact CyberGhost VPN (most VPNs don’t have phone support, except IPVanish).

The support section is broken into 3 different categories — Guides, Troubleshooting, and FAQs. Each section has tons of articles, including a detailed installation tutorial for every platform CyberGhost supports.

CyberGhost’s “Submit a Request” form is available in English, German, French, and Romanian. When I submitted an email request, I received a reply the next day. Some VPNs, like ExpressVPN, respond to user inquiries in less than a day, but CyberGhost’s response was detailed and addressed my concern.

That said, I never waited more than 30 seconds to chat with a polite and helpful support representative. The 24/7 live chat is available in English, French, and German. A live chat rep also took care of my refund in just a few minutes. The refund was deposited back into my bank account in 5 days.

Overall, CyberGhost VPN has really good customer support. CyberGhost makes it easy to find answers to all of your questions in its help section. But if you need to reach out to customer support, I recommend using the 24/7 live chat that has responsive, helpful, and friendly representatives.

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Is CyberGhost VPN a Good Value?

CyberGhost VPN is one of the best VPNs out there in 2023. It has 9,400+ servers located in 90+ countries. When I tested servers in each country, I maintained decent speeds and was still able to stream content in HD, quickly download P2P files, and load websites with only a little delay.

CyberGhost VPN has excellent privacy and security features. In addition to standard security features, like 256-bit AES encryption, a kill switch, and a strict no-logs policy that’s been independently audited, CyberGhost VPN offers NoSpy servers (extra fast and more secure servers located at CyberGhost VPN headquarters in Romania), My ID Guard (to alert you if your email or passwords have been exposed on the dark web), and Smart Rules (allowing you to customize security and privacy settings).

CyberGhost VPN also has one of the most intuitive VPN interfaces on the market. All of CyberGhost VPN’s apps are user-friendly, feature-rich, and bug-free. You can connect to a server with one click, and CyberGhost VPN has optimized servers for streaming, torrenting, and gaming. You can also set default settings for many things like default protocols and disabling IPv6 connections.

While it performs well in many areas, CyberGhost VPN has room for improvement. The VPN doesn’t consistently work in restrictive countries, its ad blocker doesn’t block very many ads, and a convenient feature like split-tunneling is only available on Android.

All that said, I’m a big fan of CyberGhost VPN — it’s simple, it has a vast network of servers and locations, very good speed, great security features, 7 connections, affordable payment plans, and the 6-month and 2-year subscriptions include a 45-day money-back guarantee.

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Frequently Asked Questions

Can you use CyberGhost VPN for free?

No, CyberGhost VPN doesn’t have a free plan. Instead, it offers a lengthy money-back guarantee — 45 days if you purchase the 6-month and 2-year payment plans (the 1-month plan includes a 14-day money-back guarantee). CyberGhost VPN’s 45-day refund window provides you with more than enough time to test connection speeds, the dedicated servers for streaming, torrenting, and gaming, and other security features. If you don’t like CyberGhost VPN, just request a refund via live chat (I got my refund in 5 days).

While free VPNs exist, I generally don’t recommend using them. Many free VPNs don’t include strong security features, may log your online activity, have slower speed, set a limit on your data, and don’t provide a user-friendly interface.

Is CyberGhost VPN safe?

Yes, CyberGhost VPN is very safe. In addition to the standard security features like a kill switch, 256-bit AES encryption, and a no-logs policy, CyberGhost VPN has NoSpy servers (more secure than the other servers), secure protocols, full leak protection, email protection, and a feature that allows you to customize your security and privacy settings.

CyberGhost VPN is based in Romania, which doesn’t have mandatory data retention laws and is outside of the 5/9/14 Eyes Alliances (a group of countries that share data intelligence). CyberGhost VPN conducted an independent audit of its privacy policy and security measures, and the company publishes a transparency report every 3 months that documents how it refuses to comply with law enforcement and government requests for user data. In short, CyberGhost VPN is one of the safest VPNs out there.

Does CyberGhost VPN work with Netflix?

Yes, CyberGhost VPN works with Netflix. CyberGhost VPN has dedicated streaming servers that are optimized to work with 15+ Netflix libraries, including Netflix France, Germany, Italy, Japan, UK, and US.

In addition to Netflix, CyberGhost VPN works well on other streaming sites, including BBC iPlayer, Hulu, and HBO.

Does CyberGhost VPN support torrenting?

Yes, CyberGhost VPN allows torrenting. It has dedicated torrenting servers in 75+ countries. Optimized torrenting servers are fast and work with many popular torrent clients (including Bittorrent, qBittorrent, and uTorrent).

CyberGhost Products & Pricing

2 Years + 4 Months
$2.11 / month
45 Days Money Back
6 Months
$6.99 / month
45 Days Money Back
1 Month
$12.99 / month
14 Days Money Back
Bottom Line

CyberGhost VPN has an excellent server network, fast speeds, and well-designed and feature-rich apps that are very easy to use. It’s great for torrenting, streaming, and gaming, and it offers really useful extra features like dedicated IPs, dark web monitoring, an ad and phishing blocker, and “Smart Rules” for customizing your VPN experience. CyberGhost VPN’s 2-year plan often comes with an additional 3 months free and is one of the most affordable options on the market. Its 6-month and 2-year plans include a generous 45-day money-back guarantee.

About the Author
Eric Goldstein
Eric Goldstein
Chief Editor

About the Author

Eric Goldstein is Chief Editor at SafetyDetectives. As an internet security researcher and IT journalist, he has over 2 years of experience writing and editing articles and blog posts about VPNs, antiviruses, password managers, parental controls, and identity protection products and tools. In addition, Eric writes and edits news stories focused on cybersecurity issues for SafetyDetectives. He also spent 20+ years as a sportswriter for multiple media outlets and served in a communications role for a national corporation. When he's not working, he can be found spending time with his family, working out, and watching his favorite sports teams.

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