RoboForm Review 2024: Is It a Good Value?

Our Score
9.4
OUTSTANDING!
Ranked 3rd out of 50 password managers
Katarina Glamoslija
Katarina Glamoslija Lead Cybersecurity Editor
Updated on: December 9, 2024
Fact-checked by Hazel Shaw
Katarina Glamoslija
Katarina Glamoslija
Published on: December 9, 2024 Lead Cybersecurity Editor
Fact-checked by Hazel Shaw

RoboForm Review: Quick Expert Summary

RoboForm is one of the best password managers in 2024. It uses strong encryption methods (256-bit AES) to ensure your login credentials and confidential data are secure, has a very user-friendly interface, and is very affordable.

RoboForm sets itself apart with its detailed form-filling capabilities. In my tests, it saved me a huge amount of time by allowing me to navigate and fill complex web forms with ease. Unlike many password managers, RoboForm also gives you the option to store your data locally, which is a nice touch.

However, RoboForm lacks extra features that other competitors offer. For example, it’s missing encrypted file storage (something 1Password and Dashlane both have). And while RoboForm does offer data breach monitoring, it’s a far more basic version than that of other top password managers.

Nonetheless, RoboForm’s additional features are really well made. It has its own built-in authenticator, supports passkeys, works on smartwatches, and syncs easily with third-party 2FA apps like Google Authenticator.

RoboForm is also cheaper than many premium competitors (and even cheaper with this 60% off discount), with affordable premium plans for both individuals and families. Plus, all RoboForm plans are backed by a 30-day money-back guarantee, so there’s no risk in trying it out.

🏅 Overall Rank #3 out of 50 password managers
🔐 Encryption 256-bit AES
🎁 Free Plan Unlimited passwords, 1 device
💸 Pricing Starting at $0.99/month
💰 Money-Back Guarantee 30 days (+30-day free trial)
📀 Operating Systems Windows, Android, Mac, iOS, Linux, ChromeOS, Wear OS

TRY ROBOFORM (30 Days Risk-Free)

RoboForm Full Review — Secure & Budget-Friendly (With the Best Form-Filling on the Market)

RoboForm Full Review — Secure & Budget-Friendly (With the Best Form-Filling on the Market)

RoboForm is one of the best password managers if you’re on a budget. It offers fewer features than many of its competitors, but its password auditing, two-factor authentication, and form-filling features all make it a premium-quality password manager.

RoboForm has also completed a security audit and penetration test conducted by Secfault Security. The audit affirmed RoboForm’s zero-knowledge architecture and led to improvements to the platform’s overall security.

RoboForm is easy to use, reliable, and affordable (its paid plans are some of the cheapest on the market). Both the individual and family plans come with a risk-free 30-day money-back guarantee, too.

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RoboForm Plans & Pricing — Very Affordable Plans With Lots of Great Features

RoboForm has 3 different plans — a free version, a premium individual plan, and a family plan. All 3 plans are available for Windows, Mac, Android, iOS, Chromebook, and Linux systems, and the paid plans are both a good price when compared to premium competitors like Dashlane and 1Password.

Here’s a quick overview of RoboForm’s plans:

RoboForm Free RoboForm Premium RoboForm Family
Platforms Mac, iOS, Windows, Android, Linux, Chromebook Mac, iOS, Windows, Android, Linux, Chromebook, Wear OS Mac, iOS, Windows, Android, Linux, Chromebook, Wear OS
Price
Free $0.99 / month $1.59 / month
Number of licenses 1 1 5
Unlimited devices
Unlimited passwords
Form filling
Grant emergency access
Receive emergency access
Password auditing
Individual item sharing
Shared folders
2FA
Bookmarks
Cloud backup
(1 device only)
Priority support
Local only mode

RoboForm Free — Good Features and Unlimited Passwords

RoboForm Free is pretty darn good for a free product. It lets you store unlimited passwords on a single device and comes with some useful features, including:

  • Auto-saving and auto-filling.
  • Two-factor authentication (2FA).
  • Password auditing.
  • Form filling.
  • Bookmark saving.
  • Cloud backup (1 device only).

All in all, RoboForm Free is one of the best free password managers out there.

That said, the paid plans are far superior. If you need to cover multiple devices, you can try RoboForm Premium for free for 30 days. In fact, the free trial automatically starts when you create a free account — you don’t even need to provide any payment details.

RoboForm Premium — Best Plan at a Great Price

RoboForm Premium provides a lot of really great features for a better price than many competitors, including unlimited password storage across unlimited devices. In addition to everything provided in the Free plan, RoboForm Premium also includes:

  • Multi-device sync.
  • Password sharing (individual items and folders).
  • Emergency access.
  • Cloud backup (unlimited devices).
  • Local storage option.
  • Priority 24/7 customer support.
  • Smartwatch compatibility.

Priced at just $0.99 / month, RoboForm Premium is a great value, and it’s cheaper than most competitors. Plus, RoboForm Premium offers a 30-day money-back guarantee, so you can try it out risk-free.

RoboForm Family — Same Plan With 5 Accounts

RoboForm Family provides the same features as RoboForm Premium, plus unlimited password storage on unlimited devices for 5 separate accounts. It’s a pretty good deal, and definitely one of the best choices for families. 1Password also has a great family plan, and it lets you add an unlimited number of users for a small fee, but it’s more expensive than RoboForm.

RoboForm Family costs $1.59 / month, and there’s a 30-day money-back guarantee, so your family can decide together if RoboForm is the best password manager.

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

RoboForm uses military-grade encryption and zero-knowledge architecture to protect your personal information, as has been demonstrated by third-party audits. You can even opt to store all your data locally on your computer. Doing so will make it so you can’t synchronize your data across multiple devices, but I really like that the option exists.

If you choose to store your passwords and personal info on RoboForm’s servers, you can access your data across any device. This whole process is secure because RoboForm relies on local decryption. This means that the RoboForm only stores your data in an unreadable form. A master password is required to make the data legible and the decrypting process occurs on your device. RoboForm keeps no record of users’ master passwords, so even in the event of a data breach on RoboForm’s side, your data will remain completely safe.

Additionally, RoboForm offers paid users a “Local Only Mode”, which means you can set up RoboForm so that data and backups are stored only on your device and not synced with its servers — this is great if you don’t want any of your data transmitted online.

RoboForm also provides the ability to manually back up your data. If you do store your data locally, making a backup or two ensures you have a range of data recovery options. Backups are automatically updated periodically and you can even choose how often this occurs.

RoboForm offers most features I expect in a quality password manager, including:

  • Password vault.
  • Two-factor authentication (2FA).
  • Password generator.
  • Passkey support.
  • Password auditing.
  • Basic data breach monitoring.
  • Built-in authenticator.
  • Emergency access.
  • And more…

Overall, RoboForm has all the features you need to keep your passwords safe, its detailed form fields save lots of time if you regularly fill forms online, and it makes it super easy to change compromised or weak passwords. I would, however, like to see RoboForm add more comprehensive data breach monitoring and encrypted storage like Dashlane and 1Password.

Password Vault — Easy-to-Organize Folders & Subfolders (Plus Heaps of Customization Options)

RoboForm’s password vault is accessible via its desktop app, web app, browser extension, and mobile apps. In RoboForm’s vault, you can store logins and passwords, website bookmarks, secure notes, identities, and contacts.

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

Organizing your vault is also very easy. You can organize everything into folders and subfolders — of which you can create as many as you like. RoboForm also allows you to “clone” entries, so you can easily save the same login in multiple folders (including shared folders). If one entry is updated, RoboForm will automatically offer to update any identical entries elsewhere in your vault.

My only real complaint about RoboForm’s vault is can’t add passwords from the desktop app. You can add other bits of personal information (like your address and passport), but you need to use the extension or web dashboard to add logins.

The addition of an activity log is a nice touch. You can see a list of all devices that have accessed your vault, their IP addresses, and more. It also shows you whenever an incorrect password is used and lets you remotely log out on other devices. That said, it would be great if you could send messages and store photos and other files like you can with Keeper, but RoboForm’s vault makes securing your personal information simple.

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

Overall, RoboForm’s vault is one of the best around. It’s intuitive and works well, saving you time and enhancing your security.

Two-Factor Authentication (2FA) — Secure & Convenient Methods to Protect Your Accounts

2FA enhances security by requiring you to provide a second form of verification along with your master password before you can access your vault. I like that 2FA is enabled by default. Whenever you need to log back in or access your vault on a new device, you’ll need to give 2FA. By default, you’ll need to provide a code sent to your email, but you can also choose to use SMS or a third-party 2FA app like Google Authenticator, Microsoft Authenticator, or Authy. This means that even if a hacker gets access to your master password, there’s still something standing between them and your personal information.

When it comes to authentication, RoboForm is remarkably customizable — you can choose exactly what it takes to access your vault. On the extreme end, you can make it so that both your master password and 2FA method are required whenever you want login details retrieved. Alternatively, you can decide to trust a device for a set period of time before your master password and 2FA are needed again.

RoboForm synced easily with Google Authenticator in my testing — once I had scanned the QR code and synced up RoboForm with Google Authenticator, I was able to log into my vault with the one-time passwords that Google Authenticator generated.

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

RoboForm Premium also offers biometric logins. You can use fingerprint ID on your mobile device (iOS users can also use voice recognition), and RoboForm also supports Windows Hello and TouchID on Mac computers. All of these methods are convenient stand-ins for entering a master password.

I’d like to see RoboForm offer compatibility with USB token authenticators like YubiKey — competitors like 1Password and Keeper offer this advanced security functionality, so that only users with a physical USB token can access their password vault.

However, it’s great that RoboForm has its own 2FA authenticator, which you can use to generate one-time passcodes for sites that offer 2FA. Additionally, RoboForm can send your passwords or 2FA codes to your compatible smartwatch, making it even more convenient to access your accounts. This is a really useful addition to RoboForm’s features, as it makes logging into sites which require 2FA super easy — RoboForm will generate and auto-fill the 2FA code for you.

Overall, RoboForm’s 2FA is highly secure and very convenient. I think it’s great that it provides users with lots of choices when it comes to authenticating their accounts. On top of that, RoboForm provides a built-in authenticator — even for non-paying users.

Password Generator — Create Super-Long Passwords & Passphrases

RoboForm’s password generator helps users create strong, unique passwords. Whether on mobile or desktop, every version of RoboForm automatically calls up the secure password generator when you go to create or change a password.

By default, RoboForm generates passwords that are 22 characters long, exclude similar characters, and contain a mix of uppercase and lowercase letters, numbers, and symbols. Users also have the option to exclude specific special characters and make their password up to 512 characters long. I just wish that the password generator was the same across all platforms. RoboForm lets you generate memorable passwords built around real words, but only on mobile devices (1Password lets you do this across all versions).

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

RoboForm’s password generator is well-made and easy to use — it’s just as good, if not better than the password generators from competitors like Dashlane.

Passkey Support — Straightforward Management of Your Passkeys

Roboform also supports passkeys, a secure alternative to traditional passwords. Passkeys offer a high degree of security while sidelining risks involved with more traditional passwords.

In my tests, I found storing and using passkeys easy. Just make sure that the “Autosave” option is enabled in RoboForm’s settings, and RoboForm should automatically suggest you use a passkey whenever you visit a website that supports them. In my case, I chose Google. Upon creating a new passkey within my Google account, RoboForm offered to save it. Given that a RoboForm login for my Google account was already in place, it integrated the new passkey seamlessly.

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

Upon subsequent logins, RoboForm quickly logged me in with the saved passkey. However, distinguishing passkeys from other more traditional logins was challenging as they appeared identical in my vault (NordPass has a separate tab for passkeys). Additionally, I encountered compatibility issues with Firefox — RoboForm didn’t offer to save newly created passkeys, and it wasn’t available as an option to log in with later, either. I suspect this might be an issue on Firefox’s end rather than RoboForm, as I got a Firefox pop-up asking for a USB key when I tried logging in, with no way to bypass it.

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

Overall, however, managing passkeys with RoboForm is pretty straightforward. When you’ve stored passkeys, they’re accessible on every device with RoboForm installed — negating the need to create and manage multiple passkeys across different devices.

RoboForm supports passkeys on desktop apps and standalone browser extensions as well as the latest mobile operating systems (iOS 17, Android 14).

Password Auditing — Useful Checks but Limited Info Provided

Password auditing is offered through RoboForm’s Security Center. It analyzes every password in your vault and gives an overall security score based on the:

  • Number of compromised passwords.
  • Number of reused passwords.
  • Strength of each password.

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

The Security Center uses an open-source algorithm to evaluate the strength of your passwords. This algorithm — called “zxcvbn” — has been proven to be more accurate than most password strength tools when it comes to analyzing how likely it is that a certain password can be hacked.

RoboForm uses the free Have I Been Pwned database to check whether any of your passwords have been involved in data breaches. Have I Been Pwned has millions of entries and is regularly updated to reflect the latest incidents. However, RoboForm only flags if a password is known to have been breached — it doesn’t show you any information about the breach, or share the exact details that were breached.

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

Other password managers provide more information about breached data, and Dashlane even offers live dark web monitoring for up to 5 email addresses, where you are alerted in real time of any new breaches associated with your accounts. While I’m pleased to see that RoboForm offers a form of breach monitoring, I wish it would cover email addresses and other types of personal information rather than just passwords.

Overall, RoboForm’s Security Center is a useful feature that does a good job of alerting you to potential issues with your password security and making it easy to change potentially compromised passwords — but there are other password managers that offer better versions of this feature.

Emergency Access — Easily Assign Access to a Trusted Contact

RoboForm gives you the option to assign a trusted contact who can access your password vault in case of emergency. This ensures your online accounts can still be accessed if you’re incapacitated and also serves as a means of account recovery should you forget your master password (you can also get your account back if you have biometrics enabled on your mobile device).

Unfortunately, this feature is only available for users on a paid plan, but then again LastPass and Keeper don’t offer emergency access on their free plans either. Your chosen trusted contact must also have a RoboForm account before you can add them as your emergency contact, but the Free plan is sufficient for recipients — so while you can’t add an emergency contact on the Free plan, you can still be an emergency contact for someone else.

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

Setting up Emergency Access is very easy: simply enter your trusted contact’s email address and select a waiting period (up to 30 days). Your emergency contact won’t be able to open your password vault until the waiting period is over, and you have the opportunity to refuse access during that time. Alternatively, you can select Immediately if you’re not fussed about having a timeout period.

You can also revoke Emergency Access at any time, even when your emergency contact already has full access to your RoboForm data.

RoboForm’s Emergency Access works really well, and it’s a great way to ensure that your data is accessible in an emergency situation — plus, it makes it easy to recover logins if you forget your master password. Most password managers now offer this feature, and they usually work in much the same way as RoboForm’s. However, Password Boss allows its users to choose a specific selection of items to share with their emergency contacts, rather than their entire vault, and I’d love to see RoboForm also offer this option.

But overall, RoboForm’s Emergency Access is a great feature that works well and is easy to set up and manage.

Application Passwords — Save Your App Logins on PC & Mobile

RoboForm’s auto-save and auto-fill functions work for apps as well as websites — as long as you don’t use a Mac. When I logged into my Zoom account on my desktop, RoboForm automatically brought up a dialogue box, offering to save the password. The next time I accessed the app, RoboForm pulled up my account details, so I was able to log in with a single click.RoboForm Security Features — Everything You Need to Keep Your Logins Safe

Admittedly, this functionality didn’t work perfectly. I tested it by logging into several apps, and RoboForm failed to automatically suggest saving my details for a couple of programs. If you have this issue, you can also manually add account details for desktop apps. When I did so, auto-fill came up whenever I opened the app. Though it could be improved, I love that RoboForm’s auto-save and auto-fill feature works outside of browsers. I’d like to see other password managers like Dashlane add this, too.

Secure Sharing — Share Folders With Family & Teams

RoboForm allows you to share passwords, secure notes, bookmarks, and identity details with anybody else that uses RoboForm. This is a great tool for families and teams.

I like that you can share individual logins or create folders shared between up to 5 RoboForm users. Unfortunately, you can only have up to 2 shared folders at a time, so I prefer 1Password, which lets you create as many shared vaults as you like.

On the plus side, RoboForm lets you choose between 3 different permission settings when inviting a recipient to your shared folder:

  • Log in only. The recipient can use the logins, but can’t view, edit, or share any of the passwords or other data.
  • Read and write. The recipient can both view and edit the items in the shared folder, and changes will be synced to all recipients and the original sender.
  • Full control. The recipient can view and edit items, as well as change permission levels, and add or remove other recipients (including the original sender).

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

The permission settings are ideal for offices or families where different users need different levels of access, as you can apply different permissions for each recipient within the same folder.

RoboForm’s individual sharing feature is also useful, but it isn’t quite as good as the shared folders — mainly because it doesn’t allow any permission options. When sending an individual item, the recipient will always be able to view the password and other details, but they won’t be able to edit or share the item themselves. Other password managers, including Dashlane, allow you to choose the permission level for every password you send, and I’d like to see RoboForm offer the same for its individual sharing feature.

RoboForm has 2 options for sharing an individual item: Sharing and Send. With Sharing, any changes you make to the shared login details are automatically synced with the recipient, while Send allows you to send a password once without any future changes being synced.

Overall, RoboForm’s password sharing is a really well-made feature. It functions perfectly, is completely secure, and it’s really easy to share data between users. But I would like to see more permission options on individual password sharing.

Automatic Form Filling — Various Templates With Excellent Customization & Functionality

RoboForm started as a form-filling software and only later moved into password management. As a result, RoboForm’s web form-filling capabilities are among the best in the market. RoboForm offers 7 different templates for form-filling, as well as the option to customize your own template (making 8 templates in total). These are the different options:

  • Person.
  • Business.
  • Passport.
  • Address.
  • Credit Card.
  • Bank Account.
  • Car.
  • Custom.

When creating an identity, you are first prompted to choose your country — the forms are then automatically adjusted to match the type and format of documents and details of that country. This is an excellent level of customization, and way beyond that of other top password managers such as Dashlane and LastPass.

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

RoboForm also allows users to save multiple templates in a single identity. For example, I made 2 different identities for myself — one with my business address, credit card, and checking account, and another one for all of my personal needs. These identities have a ton of room for different details; I was able to include information like contact numbers, email addresses, and my Skype ID. Once I created my identity in RoboForm, I could auto-fill that information into web forms by selecting the correct template in the browser extension.

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

RoboForm was able to fill out some extremely complex web forms with almost zero errors. I simply selected the template in the browser extension, clicked auto-fill, and watched all of the fields for my address, credit card, and contact information fill in automatically.

Overall, RoboForm has the best form-filler of any password manager. I would love to see competing brands like Keeper and Dashlane take some notes on RoboForm’s form-filling features.

Bookmark Storage — Store Your Favorite Sites Across Devices & Browsers

RoboForm’s Bookmarks feature is similar to a web browser bookmark, but it saves bookmarks to any device that has RoboForm installed. Bookmarks can be added via the browser extension directly from the webpage you want to bookmark, or from within the RoboForm web app and mobile apps.

RoboForm Security Features — Everything You Need to Keep Your Logins Safe

Bookmark sharing is really convenient when you want to quickly access your favorite sites across different devices and browsers. Because I use Safari on my iPhone and Chrome on my PC, RoboForm’s bookmark sharing is a real time saver — it’s made it easy for me to share my research and important links between my phone and computer while I’m either out of the house or working at home.

RoboForm is one of the only major password managers to offer this feature, and it’s one of my favorite things about RoboForm.

RoboForm Ease of Use & Setup — Super Simple & Intuitive

How to Install RoboForm (Just 3 Simple Steps):

  • Sign up for RoboForm. Visit the RoboForm website and choose a plan that suits your needs. Register for an account by providing your email address and creating a strong master password.
  • Download and install the RoboForm app. Once your account is created, download RoboForm on all of your devices. RoboForm will automatically take you to the page where you can add the extension to your browser. It also has mobile apps and desktop clients for Windows and Linux.
  • Launch RoboForm. Open the RoboForm app on your desktop or use the browser extension. Log in with your master password. You can now start adding, managing, and securely storing all your passwords, as well as other sensitive information like notes and credit card details.

Setting up RoboForm is super easy. There’s a Windows desktop client, mobile apps, and extensions for all major browsers. RoboForm’s website automatically directed me to install the browser extensions for my compatible browsers, which took a matter of seconds. Installing the desktop app also took less than 2 minutes.

After installing RoboForm, I was prompted to create a RoboForm account and a master password. I’m not a fan of how weak RoboForm’s master password requirements are — the minimum is 12 characters and 4 of them have to be non-numerical. This means you could use something really weak like password1234. In contrast, LastPass requires you to have a master password with uppercase, lowercase, numeric and special characters. That said, so long as you’re aware of the importance of creating a strong but memorable master password, it’s not a big deal.

RoboForm Ease of Use & Setup — Super Simple & Intuitive

RoboForm can import existing password vaults from most major password managers (like Dashlane and 1Password), as well as from web browsers like Chrome, Firefox, Opera, and Microsoft Edge.

RoboForm Ease of Use & Setup — Super Simple & Intuitive

While RoboForm can import directly from browsers, you’ll need to download a CSV file for importing from other password managers — but by clicking on the relevant link, you’re provided with detailed instructions on how to do this. Other password managers, like Keeper, support direct imports from other password managers without the need to download a CSV file. That said, I had no issues importing passwords, and I like that all of my bookmarks were automatically added to my vault when I imported data from Chrome. RoboForm’s interface is extremely simple and intuitive. Both the web app and the desktop app work in much the same way, with all the main features listed in a column to the left of the screen.

RoboForm Ease of Use & Setup — Super Simple & Intuitive

The desktop application doesn’t look very “cool” or modern, but it’s easy enough to navigate, and it gives you a lot of options for storing and sharing passwords and setting up web form templates. The web app is more modern looking, but otherwise almost identical in its functionality.

RoboForm’s browser extension is also very well designed. Every time I logged into a new site, the browser extension popped up and offered to save the new login to my password vault. Once my login for that site was saved, I was able to click the Logins tab in the browser extension, select the site I wanted, and RoboForm automatically opened the website in a new tab and signed me in.

RoboForm also did a great job of auto-filling passwords on saved sites. A convenient little RoboForm icon appears in the corner of login fields, and just clicking once on the icon automatically fills in the email and password.

RoboForm’s auto-filling and auto-saving are among the best on the market — I experienced almost no errors or missed login fields in my testing, much better than a lot of other password managers. All in all, I found RoboForm extremely easy to use and navigate.

RoboForm Mobile App — Excellent & Feature-Rich on Android & iOS

RoboForm’s mobile password manager is available on iOS and Android. I downloaded the app for my iPhone from the App Store, signed in with my master password, and I immediately had access to all of the saved login information from my RoboForm desktop application.

RoboForm Mobile App — Excellent & Feature-Rich on Android & iOS

If you’re new to RoboForm, you can create a new account through the mobile app, which will take you through the same setup procedure as the desktop software.

I only had to type in my master password once — after that, I chose to set up a fingerprint ID login, but you can also use a PIN, Face ID, or voice recognition through Siri (the last 2 options are only available on the iOS version).

RoboForm’s mobile apps are excellent. They’re easy to use, intuitive, and provide access to almost all of RoboForm’s features.

In RoboForm’s mobile app, you can:

  • View, add, and edit all the data in your vault.
  • Generate passwords.
  • Save and auto-fill passwords.
  • Share passwords and manage your shared items.
  • Check your password health.
  • Fill out forms.
  • Manage your emergency access.

All of the features worked just as promised, including the auto-fill and auto-save functions. I had to enable RoboForm to perform auto-fill in my phone’s settings, and once done it worked seamlessly every time: whenever I needed to enter login details, I was given the option to select RoboForm and choose the correct login from my vault.

There is very little that you can’t do on RoboForm’s mobile apps. I particularly like that Emergency Access can be managed from the mobile app — LastPass also enables this, but most other password managers don’t support this feature on mobile.

Overall, I was very impressed with RoboForm’s mobile app — it provides seamless password management for both iOS and Android devices.

RoboForm Customer Support — Super Efficient Email & Live Chat, Plus a Handy Help Center

RoboForm’s customer support is excellent. Free users get access to RoboForm’s responsive email support team, which is available 24/7. The company’s representatives typically respond very quickly — I sent a number of emails, many outside of US business hours, and they were all answered within just 20 minutes. That’s by far the best response I’ve ever received from a password manager’s customer support team!

Premium subscribers receive live chat and phone assistance, in addition to prioritized email support. The live chat feature can be accessed from 9am to 5pm EST from Monday to Friday, and telephone assistance can be reached during these hours too if needed.

When I tested the live chat, they responded to my query in under a minute, and it was a friendly and helpful response.

RoboForm Customer Support — Super Efficient Email & Live Chat, Plus a Handy Help Center

Phone support was adequate, but not exceptional — after requesting a callback, there was a considerable wait before a representative addressed my concerns. However, given that many password managers lack phone support, the opportunity to speak over the phone was appreciated.

In addition to email support, RoboForm also offers several other support channels, including an online Help Center and a RoboForm Manual (although the latter is outdated). The Help Center is user-friendly and provides clear instructions on how to use all of RoboForm’s functions, complete with helpful screenshots. However, I did find the information provided to be somewhat limited and basic, so I ended up reaching out to the support team via email for more detailed answers to my questions.

Overall, RoboForm’s customer support team is great. They offer detailed and helpful guidance for a wide variety of technical issues, with good availability and quick response times.

What RoboForm Can Do Better — Smart Passwords & More Detailed Breach Info

RoboForm is a great password manager, but there are a few areas where it could be improved. For example, while its password generator always creates strong passwords, it could benefit from more customization options and standardization. Like 1Password, RoboForm can generate passphrases which can be used to create passwords made up of real words. But for some reason, you can only do this on the mobile app. RoboForm is also missing neat extras like 1Password’s Travel Mode.

Something else that I miss in RoboForm is the detail you get from Dashlane’s password history feature. While RoboForm shows you the passwords that you’ve saved or copied, Dashlane also shows you when it was created and for which site, which I found way more helpful. I think this is something RoboForm could add, too.

Lastly, RoboForm’s breach monitoring is very basic. While it tells you if a login has been compromised, it doesn’t provide you with any details. I prefer the way Dashlane provides you with live dark web monitoring for up to 5 email addresses.

Overall, though, RoboForm remains a reliable option for managing your passwords, but by improving the password generator, incorporating better breach monitoring, and including a password history feature, I think it could be much better.

Is RoboForm One of the Best Password Managers in 2024?

Yes, RoboForm is a completely secure and effective password manager with some really helpful special features. While it lacks some of the premium extras provided by competitors — such as 1Password’s payment card masking, or Dashlane’s VPN and more comprehensive dark web monitoring — RoboForm’s 256-bit AES encryption, 2FA compatibility, local decryption, and vault auditing tools ensure that this product will keep your passwords as secure as possible.

Plus, RoboForm’s form-filling capabilities are by far the best on the market, making it easy to auto-fill even the most complex web forms.

RoboForm’s customer support is also excellent, offering phone and live chat support during US business hours for premium users, and email 24/7 — with the fastest responses I’ve ever received from a password manager.

I wasn’t super impressed with the interface of RoboForm’s desktop app — it lacks the visual polish of competitors like 1Password and Dashlane — but its web app and mobile apps more than make up for this.

Overall, RoboForm is one of my top choices, especially for users on a budget. Its high-quality security features and affordable price make it a great value. Plus, all of its plans come with a 30-day money-back guarantee, so you can give RoboForm a try and find out for yourself if this product is right for you.

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If there’s something we haven’t covered in our RoboForm review that you’re curious about, send us a message — we’ll be happy to carry out extra tests and answer any questions.

Frequently Asked Questions

RoboForm Products & Pricing

RoboForm Free
$0.00 / year
Premium
$0.99 / month
Free Trial
Family
$1.59 / month
Bottom Line

RoboForm is a secure, feature-rich, and affordable password manager. It’s well designed, easy to use, and its form-filling feature is the best on the market. I also really like the bookmark sharing feature, as well as the option to auto-fill desktop application passwords. RoboForm’s plans start at just $0.99 / month, and they’re all backed by a risk-free 30-day money-back guarantee.

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About the Author
Katarina Glamoslija
Katarina Glamoslija
Lead Cybersecurity Editor

About the Author

Katarina Glamoslija is Lead Cybersecurity Editor at SafetyDetectives. She has more than a decade of experience researching, testing, and reviewing cybersecurity products and investigating best practices for online safety and data protection. Before joining SafetyDetectives, she led several tech websites, including one about antiviruses and another about VPNs. She also worked as a freelance writer and editor for tech, medical, and business publications. When she’s not a “Safety Detective”, she can be found traveling (and writing about it on her small travel blog), playing with her cats, and binge-watching crime dramas.
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9.8
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9.6
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9.2
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RoboForm User Reviews

*User reviews are not verified

11 12
Based on 23 reviews in 5 languages 5.9
Language
You can trust the Community! Companies can't ask us to delete or change user reviews.
Raining Again
Raining Again
United Kingdom
9.0
Nearly 20 years and still using Roboform
Windows User
Every couple of years or so, when I'm bored, I download several of the best alternatives to Roboform and give them a thorough test. Some look prettier. Most can't fill in complex passwords and various other shortcomings when filling in !
Why do I want a password manager ? To ensure I don't forget security details AND to automatically populate screens. Roboform can do that. None of the others seem to be able to, so why would I change ? They at least need to be able to do the fundamentals well. Oh, you can give marks for functions I'm not interested in to the other not-so-good password managers, but, as far as I'm concerned, for a program that remembers my details and automatically fills them in properly ... it's almost 5 stars for Roboform (it could look a bit prettier)
Robert A. Kearse
Robert A. Kearse
United States
10.0
Great Value
Android User
This software has a great variety of features.
-- totally secure end to end encryption
-- automated form filler (you'll love it)
-- bookmarking (distinct from login data)
-- sync your data across multiple devices
-- good customer service

I have used Roboform for a decade and am ecstatic with
its security and reliability.
United States
1.0
Don't ever trust RoboForm/Siber Systems
Mac User
Used RoboForm many years ago, when they sold RoboForm with a one-time license purchase with free upgrades for life - unlike their subscription service now, so they can squeeze their customers on a regular basis. Well, Siber Systems, the RoboForm company, lied and reneged on their lifetime upgrade promise, screwing over many customers. Apparently, they are still blatant liars, as a 2014 article by a security expert called, "How secure is #Roboform? The 5 minute challenge", exposed their pathological lying and serious security flaws. Roboform now boasts of cloud backup - which would require a hell of a leap in trust from a company as shady as Siber Systems. Bottom line: use at your own risk, these thieving lying bastards should be in prison.
user avatar
Cynyster
This is complete BS I have been using Roboform since 2006. Your forever license still works... The premium price is solely for the ability to sync and share your passwords and a couple of features that were never part of Robof...Show More
user avatar
Gerry
This reviewer is absolutely right. I've been using Roboform almost since the beginning when it was literally the best but it has steadily declined into the useless POS it is today. Almost ANY alternative is better. Save yourself the headaches and skip Roboform.
user avatar
Patrick Trehy
I have been using Roboform for many years and have a lifetime license and have absolutely no idea what this anonymous user is on about. I get regular updates and can see how much improved the application is at storing passwords an...Show More
user avatar
David E
Full of s...! Works better than ever
user avatar
Fred F
What a coward this person is. Full on with his crude, uncivilised rantings but not identifying himself. I believe this rant can be disregarded by everyone.
Tony
Tony
United States
10.0
Can't live without it!
Android User
Been using RF since day 1. Back when it was desktop only and now with the cloud this software holds all my information and I mean everything. There isn't many progs out there that get my money but you decide on how much is your private data worth?
Dan
Dan
United States
9.0
Unbiased review with a weak conclusion.
Android User
I have to agree with much of the reviewer says but I am left confused as to why it is only rated 3 1/2 stars. I started using Roboform back when it was rated one of the top password managers. I am one of those casual users she mentions and it is true I do not use many of the features svailable. After over decade of using Roboform I have become comfortable and familiar with it. The program offerings have had its ups and downs but never anything major. For quite some time now rarely it makes it into the top ten of any review. I will occasionally look at the other highly rated programs. I do not find any reason to dislike any of them. What I do not find when I read different review is what features stand out that would be an incentive to chang...Show More
user avatar
Dan Dan
Update from my previous post – I see the reviewer has updated her review on Feb 3, 2023, and now ranks it at #3. Good to see. I found reading the other reviews interesting.
Regarding tech support, the online communication is frus...Show More
user avatar
Mark Rogers Dan
The program has a 4.5 star review now.
I agree with the reviewer that support for yubikey or similar would be an excellent addition to the functionality.
DC
DC
United States
1.0
Not worth the money, no support
Windows User
I bought two licenses several years ago and now I get all kinds of error and warning messages telling me basically that my versions have expired and they want more money. The program has never worked like I expected it to and I have never received the support I needed. I wouldn't give them another dime. I'll go somewhere else.
Larry Tucker
Larry Tucker
United States
10.0
Great Upgrade
Windows User
I have been using Roboforms for several years. I really like the latest addtion of placing a Roboform by the empty fields in a Web page. That really saves a great deal of back and forth mouse movements for thos sites that don't work 100% with Roboform.
user avatar
D Larry Tucker
Agreed.

Robo Form constantly ask you to renew, very easily and quickly takes your money, but never responds to e-mails for help or for information (which is not provided on their website). Total disregard for their customers.
United Kingdom
1.0
Roboform used to be good but now it is crap
Windows User
They deliberately have screwed up the desktop version so you have to open an account with them whether you like it or not. They have screwed up the browser compatibility and deliberately sabotaged backwards compatibility of their software and browser extensions. They have become arrogant extortionists that refuse to give users who want only a desktop the password manager what they want.
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