How to Cancel ESET Subscription & Get a Refund in 2024

Tyler Cross
Tyler Cross Senior Writer
Updated on: April 30, 2024
Fact Checked by Kate Davidson
Tyler Cross Tyler Cross
Updated on: April 30, 2024 Senior Writer

Short on time? Here’s how to cancel your ESET subscription and get a refund in 2024:

  1. Cancel your ESET subscription — Log into your ESET account and contact customer service to cancel your subscription and request a refund. I purchased ESET’s cheapest plan and had no problem getting my money back in a timely manner.
  2. Uninstall ESET — Uninstall ESET from all of your devices (for Windows, select the Uninstall Programs window in the Control Panel, select ESET, and hit Uninstall).
  3. Try an alternative antivirus — My top choice is Norton 360 because it has a near-perfect malware detection rate and it comes with lots of extra features like a firewall, VPN, ID theft protection, and more.

While ESET is a pretty good antivirus, it won’t be the right fit for everyone. You might be looking for an antivirus with a faster bundled VPN, better parental controls, or a more advanced password manager. Either way, canceling your ESET subscription is easy — just contact customer service and request for them to cancel your account.

ESET plans come with a 30-day money-back guarantee. So if you’ve recently purchased the product, be sure to ask them for a refund while you’re canceling your subscription.

Consider an alternative antivirus to keep your devices protected. I put together a small list of my favorites. If you’re a complete beginner, I’d recommend TotalAV (it’s very easy to use), but Norton is the most feature-rich antivirus on my list. It has a great VPN, dark web monitoring, a password manager, parental controls, and other industry-leading features.

RISK-FREE FOR 60 DAYS — TRY NORTON NOW

How to Cancel Your ESET Subscription (Step-by-Step Guide)

How to Cancel Your ESET Subscription on Your Windows or Mac Computer

  1. Log into the license management dashboard — Go to ESET’s website (go.eset.com/renew) and log into the dashboard with your email address and password.

How to Cancel Your ESET Subscription (Step-by-Step Guide)

  1. Find your active subscription and turn off Auto-Renew — Toggling off Auto-Renew will prevent ESET from charging you for subscription renewal, but your subscription will remain active until you ask for a refund.

Note: ESET will only allow you to turn off Auto-Renew if you’ve verified your email. To do this, simply click on the Verify with your email option above your license details in the eStore (if this option isn’t there, then your email is verified).

How to Cancel Your ESET Subscription (Step-by-Step Guide)

  1. Request a refund by calling ESET — Depending on which country you’re in, ESET will give you a different phone number to call. Make sure you have your License Public ID, your License Key, or your username, as well as your email address. You can also fill out a form and submit it, but in my experience, calling ESET was much faster and easier.

Note: If you bought ESET from a different reseller (not the official ESET site), then you’ll need to log into your account for that reseller and request a refund through their customer support channels.

How to Cancel Your ESET Subscription (Step-by-Step Guide)

  1. Now, delete your account — Visit the ESET website and log into the online dashboard.
  2. Navigate to My account — Click your email address at the top of the page and select My account from the dropdown menu.

How to Cancel Your ESET Subscription (Step-by-Step Guide)

  1. Delete your ESET account — Scroll to the bottom of the My account page and select Delete account.

How to Cancel Your ESET Subscription (Step-by-Step Guide)

  1. Choose an alternative product — There are a lot of great options out there, but I think Norton is the best antivirus for 2024. It provides 100% malware detection, plus its web protections, data breach monitoring, parental controls, and mobile protections are some of the best on the market. TotalAV and McAfee both make secure, intuitive antivirus alternatives as well.

How to Cancel Your ESET Subscription on Your iPhone or iPad

ESET doesn’t have a paid app for iOS users, so there’s no need to cancel your subscription if you’re using ESET Home on your iPhone or iPad. You can simply follow my instructions above to cancel your ESET subscription, and follow my instructions below to remove ESET from your iOS device.

How to Cancel Your ESET Subscription on Your Android Smartphone or Tablet

If you bought ESET from the official ESET web store, just follow my instructions for canceling ESET through your browser and claim your refund.

You have to cancel your subscription through the Google Play Store if you bought ESET Mobile Security on your Android device (Play Store purchases are eligible for ESET’s 30-day money-back guarantee).

How to Cancel Your ESET Subscription (Step-by-Step Guide)

  1. Tap the Play Store icon and tap your user profile on the top-right of the screen.
  2. Select Payments & subscriptions.
  3. Now, tap Subscriptions.
  4. Tap ESET > Cancel subscription.
  5. Fill in the text field with your reason for canceling and tap Cancel Subscription again.
  6. Now head to play.google.com/store/account to request your refund.
  7. Tap Order History.
  8. Find your ESET order and select it.
  9. Select Request a refund or Report a problem and select a reason why you’re requesting a refund.
  10. In the text description, explain that you’re requesting ESET’s 30-day money-back guarantee.
  11. You’ll receive an email either confirming or denying your refund request in the next few days.
  12. Choose an alternative Android antivirus app. Norton and Bitdefender are two of my favorite antivirus apps for Android in 2024. Both can monitor the apps on your phone for suspicious activity. Norton also has really good ID theft protections for US users, but Bitdefender is really lightweight and a bit cheaper than Norton.

Best ESET Alternatives in 2024

Quick summary of the best ESET alternatives in 2024:

  • 🥇 1. Norton — Best overall alternative to ESET in 2024 (includes tons of essential security features).
  • 🥈 2. Bitdefender — Feature-rich antivirus suite with a powerful lightweight cloud-based scanner.
  • 🥉 3. TotalAV — Easy-to-use security apps with intuitive user interfaces (great for new users).

How to Uninstall & Fully Remove ESET Files From Your Devices

Now that you’ve chosen a replacement, you need to remove ESET from your devices (antivirus scanners can actually interfere with one another and put your system at greater risk of malware infection). Because every operating system has a different uninstallation process, I’ve made step-by-step instructions on how to uninstall ESET on a variety of systems and listed them below.

How to Uninstall ESET From Your Windows PC or Laptop

Uninstall ESET on Windows 11

  1. Go to the bottom left corner of your screen and click the Windows Start button.
  2. Type “programs” into the search bar.How to Uninstall & Fully Remove ESET Files From Your Devices
  3. Select Add or remove programs from your search results.
  4. Scroll down until you find ESET. Click the 3 horizontal dots beside ESET and hit Uninstall.

How to Uninstall & Fully Remove ESET Files From Your Devices

  1. This will prompt ESET’s uninstall wizard to open, which will walk you through the rest of the process.

Uninstall ESET on Windows 10

  1. In the search bar on the bottom left of the screen, type “remove” and choose Add or remove programs from the search results.

How to Uninstall & Fully Remove ESET Files From Your Devices

  1. Scroll through your programs, click on ESET, and click the Uninstall option twice.

How to Uninstall & Fully Remove ESET Files From Your Devices

  1. This will prompt ESET’s uninstall wizard to run — follow its instructions to remove all ESET files from your system.

How to Uninstall ESET From Your Mac

  1. Open a new Finder window and search for ESET.
  2. Click on ESET and drag it to the trash bin.

How to Uninstall & Fully Remove ESET Files From Your Devices

  1. Open the Trash app and delete them once again to remove them permanently.

How to Uninstall ESET From Your iPhone or iPad

ESET makes a few different iOS apps, but the method for removing all of them is exactly the same. Here’s how to remove any ESET app from your iPhone or iPad:

  1. Go to your home screen, and rest your finger on the ESET app icon until you see a small drop-down menu.

How to Uninstall & Fully Remove ESET Files From Your Devices

  1. Select the option for Remove App, then select Delete App. Older versions of iOS may cause your app icons to shake, and you will see a small “X” on the top-left corner of each app. Tap the “X” above ESET, and then tap Delete to remove it from your device.

How to Uninstall ESET From Your Android Smartphone or Tablet

  1. Open your Android’s Settings app and select Apps & notifications.

How to Uninstall & Fully Remove ESET Files From Your Devices

  1. Find ESET Mobile Security and select it.
  2. Tap Uninstall.

How to Uninstall & Fully Remove ESET Files From Your Devices

Frequently Asked Questions

Is ESET safe?

Yes, ESET is completely safe to use. That said, it isn’t quite as good as top competitors like Norton since it doesn’t include everything you’d get in a top Norton plan. The best antivirus products on the market in 2024 cost about as much as ESET while providing better features — if you’re looking to replace ESET with a better alternative you can follow my instructions for canceling your subscription, requesting a refund, and uninstalling ESET here.

Will deleting my account cancel my ESET subscription?

Deleting your ESET account does not affect your licenses and subscriptions. To cancel your ESET subscription, contact customer support to initiate the cancellation or request a refund. Here are further instructions.

What is the best ESET antivirus alternative?

My top choice for ESET alternatives is Norton 360 — it has a near-perfect malware detection rate, easy-to-use apps for all major devices, and numerous extra security features.

Check out my full Norton review for a full breakdown of Norton’s parental controls, password manager, secure VPN, identity theft protection, and more.

Best ESET Alternatives in 2024 — Final Score:

Our Rank
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1
9.8
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2
9.6
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3
9.4
save 84%
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About the Author
Tyler Cross
Tyler Cross
Senior Writer
Updated on: April 30, 2024

About the Author

Tyler is a writer at SafetyDetectives with a passion for researching all things tech and cybersecurity. Prior to joining the SafetyDetectives team, he worked with cybersecurity products hands-on for more than five years, including password managers, antiviruses, and VPNs and learned everything about their use cases and function. When he isn't working as a "SafetyDetective", he enjoys studying history, researching investment opportunities, writing novels, and playing Dungeons and Dragons with friends."