TotalAV Antivirus Review (2020) - Is it Safe for Windows/Mac?

Scott Jackson
Scott Jackson
Published on: September 29, 2020

Detailed Expert Review

TotalAV is a newcomer to the antivirus market, but it’s already competing with big brands like Norton and McAfee. Those internet security giants have spent decades building up their reputations — for example, Norton’s antivirus engine has been tested to the limits by cybersecurity experts around the world. So why should you trust TotalAV to protect your devices and personal information?

I first tested this brand a few years ago, and I wasn’t all that impressed. But the TotalAV team has been working hard since then, adding new features and making improvements. TotalAV is still not perfect, but this feature-packed, simple-to-use antivirus has a lot to offer.

TotalAV’s antivirus scanner is powered by Avira, which is one of our top antivirus providers in 2020, and the included VPN is produced by Windscribe, one of the best standalone VPN’s on the market today.

And there’s a nice $80 off discount (with a 30-day money-back guarantee) to help you with the cost. If you don’t want to jump right in, TotalAV also has a free trial, so you can try out some of the features before you decide to buy the full package.

I’ve spent many hours testing TotalAV answering questions like: Is it secure? Is it easy to use? Is it worth the money?

Here’s what I found out.

TotalAV Antivirus Review (Don’t use before you watch!)

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TotalAV Antivirus Security Features

TotalAV provides an impressive range of security features. The malware scanner was excellent in my tests, catching almost all of the malware, ransomware, and spyware I hid on my test computer. I was especially impressed by TotalAV’s spyware detection, which detected some brand new threats that my dedicated anti-spyware tool, Spybot, failed to catch.

There is a free version of TotalAV, but the free version is only a basic scanner. It’s an OK tool for scanning and removing malware, but it doesn’t do anything else. I would never recommend anybody try to fully protect their machine with a free antivirus, especially not TotalAV’s free antivirus.

That said, TotalAV really impressed me with its variety of premium features — many of them outperforming competing standalone applications. Here are some of my favorites:

  • System tune-up. Scans for junk files, duplicates, and PUPs (Potentially Unwanted Programs) to free up disk space.
  • Password manager. Stores and autofills unlimited passwords with an intuitive browser extension. Protects passwords with hyper-secure TDES encryption.
  • VPN (Virtual Private Network). Keeps web browsing private and unblocks geo-restricted streaming content using Windscribe’s powerful VPN technology.
  • Web protection. Analyzes and blocks phishing sites, and also includes a secure search engine feature.

All of these added features make TotalAV’s full package comparable to other full-suite antivirus packages like Norton 360 and Kaspersky Total Security.

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Virus Scan

TotalAV provides two types of malware scans: Quick Scan and System Scan.

TotalAV Antivirus Security Features

I ran the System Scan, which took around 10 minutes. It didn’t noticeably impact my computer’s performance, meaning I got to use my PC as the scan ran in the background, without me even noticing.

The results were highly impressive. System Scan detected 12 out of the 15 ransomware files I’d placed on my computer and all 3 of the viruses.

This is pretty good — most of our top antivirus software missed a few viruses here and there (some viruses weren’t indexed in their malware libraries, and some of the antiviruses didn’t have the features to catch these viruses in the first place), so this is actually a pretty great result.

TotalAV Antivirus Security Features

Once it’s done scanning, System Scan offers the option to quarantine, delete, whitelist, or ignore each malware file.

These are great results from TotalAV — comparable to big names like Norton, McAfee, and Avira. And there’s a reason for this: TotalAV is a white-label version of Avira’s antivirus technology.

This is reassuring — Avira has over 30 years of malware-fighting experience and provides one of the best antivirus products on the market.

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Real-Time Protection

TotalAV’s Real-Time Protection monitors your device at all times, scanning files as you download or run them.

Real-Time Protection is enabled by default. You can turn it off, but you shouldn’t. You also shouldn’t notice any impact on your computer’s performance.

To try out the Real-Time Protection feature, I downloaded a few viruses and ran some ransomware tests.

When I downloaded my first virus file, TotalAV caught it immediately, placing it in quarantine before I could even click it.

TotalAV Antivirus Security Features

For the next test, I downloaded a virus contained within a compressed (.zip) file. TotalAV let me download the compressed file and look inside it. But it took quick action when I tried to extract or run the infected file.

Next, I tested some ransomware. Ransomware continues to be an increasingly serious cybersecurity threat that costs the global economy billions each year.

TotalAV immediately noticed and quarantined the ransomware files I placed on my computer.

TotalAV Antivirus Security Features

TotalAV’s Real-Time Protection is quick and effective, and it didn’t slow down my computer.

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Password Vault

TotalAV’s Password Vault lets you securely store, organize, and retrieve all your login credentials.

I’ve tested some of the best premium password managers on the market. So I was skeptical that TotalAV’s Password Vault would meet my high standards. However, I was pleasantly surprised.

TotalAV’s Password Vault can compete with some top-of-the-range standalone password managers, such as 1Password and LastPass.

When you first use the Password Vault you have to choose your master password. TotalAV then indicates how strong your master password is.

For security reasons, TotalAV never receives your master password — it’s stored on your computer in encrypted form. So if you forget it, you’ll be locked out of your Password Vault forever.

One great feature is that TotalAV can import any passwords you have saved in your browser with one click.

TotalAV’s Password Vault can generate very strong passwords. You can choose how many characters a password contains and whether it includes numbers and/or symbols.

The Password Vault provides icons for most well-known websites, so you can easily locate the password you need.

It won’t be necessary to look up your passwords often. Once your Password Vault is set up, TotalAV asks you to install the Password Vault browser extension for Firefox or Chrome.

A browser extension makes filling in passwords much easier.

Some free password managers, such as KeePass, don’t include a browser extension by default. This means you have to switch between the application and your browser whenever you want to log into an online account.

Once you’ve installed the Password Vault browser extension, the TotalAV logo appears next to your address bar. When you visit any login page, a padlock icon appears in the username and password fields.

Click the padlock icon and a window pops up. The Password Vault browser extension fills the password field with one click.

TotalAV Antivirus Security Features

The Password Vault browser extension is simple and reliable.

There’s one problem — unfortunately, the TotalAV mobile app doesn’t provide access to the Password Vault. This means you’ll probably need to rely on fingerprint or PIN access to log into your online accounts via mobile.

But overall, TotalAV’s Password Vault works well, looks great, and is very simple to use.

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System Tune-Up

TotalAV’s System Tune-Up keeps your computer running smoothly. It also frees up disk space, and deletes unnecessary personal information that could compromise your privacy.

System Tune-Up includes the following tools:

  • Startup Programs
  • Uninstall Applications
  • Browser Manager

TotalAV’s Disk Cleaner also belongs on this list — but for some reason, it’s considered a separate feature.

The Startup Programs feature lets you control which applications run automatically when you boot your computer. Applications that boot at startup can slow down your computer, and they can even be unsafe.

The Startup Programs tool is nothing special. Windows includes an almost identical feature with the same toggle-switch interface.

The Uninstall Applications feature can help you create space and remove unwanted or obsolete software from your computer.

TotalAV Antivirus Security Features

Note the Quick Tip — “Only remove applications you no longer wish to use.” This might seem obvious, but it could stop someone permanently deleting important documents. I like the way TotalAV explains simple things to users.

Again, Windows provides the ability to uninstall applications. However, I’ve always hated the Windows “Add or Remove Programs” tool. TotalAV makes it really easy to remove several applications at once.

The Browser Manager tool helps you keep your online activity private. Your browsers store cookies that can track your behavior and sell your personal information.

TotalAV Antivirus Security Features

The Browser Manager lists each browser you have installed and lets you clear all your cookies at once.

Finally, the Disk Cleaner feature lets you clean up duplicate files or junk files.

TotalAV’s Disk Cleaner will find and let you delete duplicate files that take up unnecessary space. Windows’s standard Disk Cleanup application doesn’t have this function.

The Disk Cleaner can also clean up the junk files left behind after you uninstall or update an application. These can take up a lot of space on your computer.

I was surprised to find nearly 1 GB of junk on my computer. For comparison, Windows Disk Cleanup only found 30 MB — around 3% of what TotalAV discovered.

None of these tools are ground-breaking. You already have some of them on your computer — even if you rarely use them. But by improving these tools and bringing them all together under TotalAV’s great user-interface, the System Tune-Up feature offers something of real value.

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Web Shield

The Web Shield protects you against phishing websites that steal your personal information. It also lets you access some security features within your browser.

I had real problems getting Web Shield to work. But with a little effort, I eventually got it working.

The Web Shield browser extension is OK, except for the “Safe Search” tool.

Safe Search redirects web searches through TotalAV’s own search engine. This supposedly gives you more secure search results. Chrome did not like Safe Search and tried to stop me using it.

TotalAV Antivirus Security Features

Safe Search also checks web links to verify their safety. This function also failed to work. Some links showed green for “safe”, but most didn’t register.

TotalAV Antivirus Security Features

I’m sure that other people have had more success with Web Shield. However, given my great experience with the desktop application, this feature was disappointing.

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Safe Browsing (VPN)

TotalAV doesn’t try to reinvent the wheel here (unlike most antivirus software on the market). They simply add-in a market-leading VPN (Windscribe) into the product — meaning you get a popular, feature-heavy VPN as part of your TotalAV license! That’s a great deal!

More and more internet security products are coming with a VPN. Even Dashlane — a password manager — includes one.

TotalAV’s VPN comes with unlimited data, so you can stream as much high-res video as you want.

To access TotalAV’s VPN, choose “Safe Browsing (VPN)” from the sidebar and select which region you want to connect to.

TotalAV’s VPN can connect to servers in 60 locations. Most people will choose the location closest to them, which is usually the fastest. I chose France, and TotalAV connected me within a few seconds.

TotalAV Antivirus Security Features

There’s another smart use for a VPN. When you connect to a different country, you can access all the web content available in that country. This means TotalAV users in the UK can watch the US version of Netflix, and vice versa.

TotalAV’s Safe Browsing (VPN) is quick and reliable, with unlimited data and an impressive amount of server locations. But even premium users will need to pay extra for it.

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TotalAV Antivirus Plans and Pricing

TotalAV seems to have had a reputation in the past for a misleading renewals policy. A couple of customers seem to have been surprised that their subscription price went up after the first year. I can’t see any evidence of these issues now. There are huge discounts available, but TotalAV makes it very clear that these only apply for the first year. There’s nothing deceptive about that.

All TotalAV products have a 30-day money-back guarantee. I’ve even tested the refund process, and I can confirm that it’s genuine. While they do try to keep you on board with some discounts, they aren’t at all pushy.

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There are a couple of free products, and 3 basic pricing tiers:

  • TotalAV Antivirus Pro
  • TotalAV Internet Security
  • TotalAV Total Security

However, here’s some insider info: Once I’d purchased a product, TotalAV was throwing discounts at me. You might find that the premium features get cheaper once you’re through the door.

TotalAV Total Security TotalAV Internet Security TotalAV Antivirus Pro
Platforms PC, Mac, Android, iOS PC, Mac, Android, iOS PC, Mac, Android, iOS
Number of Device Licenses 6 5 3
Advanced Ransomware Protection
Real-Time Antivirus Protection
Virus, Trojans, Adware, Spyware & Malware Protection
Protection Against Phishing Scams
Free Up System Space with Disk Cleaner
PC Performance & Optimization Tools
Remote Firewall Protection
Stay Safe Online with Web Shield Extension
Cloud Scanning
Web Browser Cleaner & Manager
Virtual Private Network (VPN) x
Safe Password Vault x
Ad Blocker x x
24/7 Priority Super-Fast Support
Smartphone Optimizer & Protection
30-Day Money-Back Guarantee

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Free Antivirus

The free version of TotalAV is essentially just the “System Scan” and “Web Shield” features.

One the one hand, it’s free — so you can’t complain, right? But there are better free antivirus options. For example, Avira offers real-time protection and some optimization tools.

If you only want to test out TotalAV’s virus-scanning capabilities, give the free version of TotalAV a try — you’ll get a reliable, meaningful set of results.

Basic Paid Plan: TotalAV Antivirus Pro

TotalAV Antivirus Pro offers all of TotalAV’s virus-scanning features, including System Scan, Real-Time Protection, and System Tune-Up.

The Antivirus Pro plan is a good choice if you need a solid antivirus package for up to 3 computers and you already have a password manager like Dashlane or LastPass.

Best Value Plan: TotalAV Internet Security

TotalAV Internet Security offers access to an “Antivirus eBook”, the VPN, and 4 extra licenses — so you can install TotalAV Internet Security on 5 devices in total.

I never managed to find the “Antivirus eBook”, so I don’t know if it’s any good. But the VPN alone makes this a worthy upgrade. And to use the VPN effectively, it’s important to have those 4 extra licenses.

Extra Premium Protection: TotalAV Total Security

TotalAV Total Security brings your total licenses up to 6, and it also offers priority tech support, Ad Block Pro, and the password vault.

With TotalAV Total Security’s 5 extra licenses, this is a great option if you want to share TotalAV with others.

However, TotalAV is not the best choice if you’re looking for an antivirus to use as a family. Consider Norton instead — it offers many more licenses and some impressive parental controls.

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TotalAV Antivirus Ease of Use and Setup

TotalAV is easy to set up and use. Installation took less than 5 minutes.

I really like TotalAV’s user interface. It’s well-designed, attractive, and bug-free. Although there are many features, you never feel overwhelmed or confused.

On the main screen, you can access all of TotalAV’s features via 6 large buttons. There’s also a sidebar to help you to navigate around the application.

While the desktop application is flawless, I had some serious issues with the “Web Shield” browser extension, as mentioned above.

TotalAV users also get their own online dashboard. You can access this via the TotalAV website. It has video tutorials and FAQs covering everything you need to know. You can also purchase extra features from the TotalAV Online Marketplace.

TotalAV Antivirus Ease of Use and Setup

I like how TotalAV explains every feature in simple terms, both via the Dashboard and in the desktop and mobile applications. TotalAV provides a straightforward user experience, making it a particularly good option if you’re inexperienced with antivirus software.

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TotalAV Antivirus Mobile App

TotalAV offers mobile apps for Android (Oreo 8.1 and above) and iOS (11.3 and above). I tested it on Android P (version 9).

Once you’ve logged into the mobile app, you can see your device’s current battery and storage levels.

TotalAV Antivirus Mobile App

Swipe from the left side of the screen to bring up a side menu, providing access to features, settings, and support.

The Antivirus Scan is quick and easy. I was able to use my phone normally throughout the scan without any noticeable performance issues.

The scan detected the test virus I had placed on my phone.

TotalAV Antivirus Mobile App

The TotalAV mobile app also provides real-time protection. You can see if real-time is running via your notification bar.

Unfortunately, however, the real-time protection didn’t notice when I placed a test virus on my device.

The TotalAV mobile app also offers a “Cleaner” to help free up space on your device and keep it running smoothly. The Cleaner found over 650 MB of junk on my one-month-old phone.

TotalAV Antivirus Mobile App

The App Lock feature adds an extra layer of security to your chosen apps by letting you lock them with a password or PIN.

TotalAV Antivirus Mobile App

Perhaps best of all, the “Safe Browsing (VPN)” feature is accessible from your phone.

TotalAV Antivirus Mobile App

You probably spend a lot of time connected to an unsecured connection when using your phone. So having a VPN on your phone might be even more important than having one on your computer.

The TotalAV mobile app offers a good range of features and is a pleasure to use.

However, there are better antivirus mobile apps available. Kaspersky, for example, can help you find your device if it’s stolen and will link with some wearable devices. But the TotalAV mobile app makes a fine companion to the desktop application.

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TotalAV Antivirus Customer Support

If you need to contact customer support, TotalAV provides plenty of options, including:

  • Email
  • Live chat
  • Phone
  • FAQs
  • Video tutorials

Phone numbers are also available for the following locations:

  • United States
  • United Kingdom
  • Australia
  • Canada
  • France
  • Germany
  • Spain

If you live outside of these countries, there are also telephone numbers listed for “Europe” and “International”.

I’ve found TotalAV’s support team helpful and polite — but they were sometimes a little slow to respond.

Here’s an example of an interaction with the support team:

I had an issue setting up VPN access, so I contacted support via a form on my Dashboard. I got a really great response, but it took around 18 hours.

TotalAV Antivirus Customer Support

Note that I was on the Antivirus Pro package at this point, so I didn’t have 24/7 priority support.

Overall, however, TotalAV’s support team will make you feel like you are a valued customer.

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Is TotalAV Antivirus a Good Internet Security Product?

TotalAV takes Avira’s strong antivirus technology and offers a powerful, user-friendly internet security package. Although I found problems with the mobile app and browser extension, the desktop app is well-designed and bug-free. Even if you’re new to antivirus software, you’ll find that TotalAV is easy to set up and use.

TotalAV can get expensive. Even if you pay for the most expensive package, you still won’t get access to every feature. But there are some great discounts available like with this $80 off coupon. That said, if you’re willing to upgrade, you’ll have everything you need to stay safe online.

Impressive malware detection rates and an easy-to-use interface make TotalAV a great choice of antivirus software — even when compared to better-known brands.

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🤔 Is there a TotalAV free trial?

Yes, when you download the free version of TotalAV, you’ll be able to activate a free trial that lets you explore the full version of the software. You’ll have access to all of the features outlined in this article, including real-time cybersecurity protection and system optimization tools.

The free trial expires after 7 days. However, if you want to test TotalAV for a longer period to ensure it’s the right antivirus software for you, you can purchase the full version with a 30-day full money-back guarantee.

🤔️ Do I have to run virus scans manually with TotalAV?

You do have the option to run antivirus scans manually. However, you can also schedule automatic antivirus scans to happen on a weekly or monthly basis.

Go to settings by clicking the cog icon on the top right of TotalAV. Underneath “Scan Settings” you can choose to schedule either the “Quick Scan” or the “Full System Scan” and also select the scan frequency.

🤔 Is TotalAV compatible with my operating system?

To install TotalAV, you’ll need to have installed either Windows 7 or above or OS X 10.9 or above. To use the TotalAV app on your iPhone or iPad, you’ll need to have iOS version 8.0 or higher. For Android users, you’ll need to have Jelly Bean 4.1 or higher.

Note: TotalAV has recently stopped supporting certain versions of Windows and macOS operating systems, including Windows XP and Vista, and OS X 10.8.

🤔 How do I install TotalAV?

Once the file (TotalAV.dmg for Mac or TotalAV.exe for Windows) has downloaded, locate the file and open it. The installation wizard will appear and prompt you to install the software.

Windows users will be asked to install something called “V9 Network adapters” — this is to enable the integrated VPN function. Be sure to click Install here too.

Once the installation is complete, you’ll need to sign in to your TotalAV account, using your account email and passcode, to activate the full version of the software.

Note: Your device must be connected to the internet when installing TotalAV, as the software will need to check for virus database updates.

To install TotalAV on your mobile device, open the Google App Store or the Apple App Store and download the app. Once downloaded, launch the app and input your TotalAV account login credentials.

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Total AV Products & Pricing

Free Antivirus
Antivirus Pro
Total Security

About the Author

Scott Jackson
Scott Jackson
Internet security researcher

About the Author

Scott Jackson is an internet security researcher who has spent the last two decades working as an IT technician, programmer, and cybersecurity consultant with more than a dozen Fortune 500 companies. He spends his time researching hacking trends and helping make sure that people stay safe on the internet.

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Total AV User Reviews

421 294
Based on 715 reviews in 21 languages 3.2
You can trust the Community! Companies can't ask us to delete or change user reviews.
Robert Cochrane
Robert Cochrane
Why I gave Total AV four stars and not five, envisioning one change that would put it at five stars.
Windows User
I like Total Av and have no issue with it, but I would have like to see one change in how pieces of Total AV are purchased. I feel that the security features are far too broken up. I think that it would be better to offer one package at a cost that provides one level of protection and another level that offers complete protection, using all available features. Right now you have to buy the lesser package, then pay for VPN, then pay again for ad blocking. It would make more sense to me to offer the lesser package only as a competitive prices and the whole rest of the package at a competitive price, including both VPN and Ad Protection. It makes it simpler and I feel that it would benefit both Total AV, benefit users and would put Total AV on...Show More
Jul. 26, 2020
Doug Dares
Doug Dares
Safety Scans
Windows User
Over this past few weeks, I tried as of tonight 4 times to scan my computer. The first 3 times, when I click Start Scan, the green circle went but stopped in less than 5 minutes, and no numbers ever showed on the bottom of scan square. Si, I figured that you updated this program so fast, you left out material that makes the scan work properly. But tonight, it scanned with numbers showing and went the full cycle in over 5 minutes. Your old scans from last year and before, the squares were a lot more easily to understand than this one you use now. I think you get too much in changing product design and not seeming to care what your customers have enjoyed all this time. You can improve the scan depth for cleaning, but leave the old squares tha...Show More
United Kingdom
Windows User
I'm liking the Total AV package so far, but NOT the extra charges for things like: VPN browsing security, password vault and/or AdBlock Pro. Why are these being charged extra to the Total AV security system? They should all be inclusive of the original price. You can get AdBlock Pro for free from the Google store online and their are many VPN sites online. Come on guys, it's enough to pay for the Total AV security every year never mind paying extra for all the above mentioned makes it inaccessible for most people. £78 and £39 and £9 all in one lump sum is ridiculous. Why not do the whole package as a monthly, smaller payment? It would be more affordable and you would get more people signing up. Some of us just do not have that ki...Show More
Sep. 12, 2020 NEW
Almost Perfect!
Windows User
I would have liked to give 5 starts, as I'm really very satisfied with TotalAV - with one exception, that handcuffs me into either waiting helplessly - or shutting down and starting the computer up again, (which actually isn't a bad idea once in a while).
And that is when I'm connecting to a TotalAV VPN. Normally, it's quite fast and good.
But when it doesn't connect and hangs up trying, we are given NO options to go stop, cancel and/or try a different country or region.
You have to wait until it decides if it can find the one you chose, and are simply not able to switch if it gets hung up.
Or restart your computer. Annoying, but not a deal breaker.

Thank you.
United States
New Customer...first experience ordering anti virus protection. Instructions not thorough..left me hanging!!
Windows User
I was not too pleased at first! After, downloading the free protection program, I filled out the necessary information and paid $19.99 for additional, protection coverage.
I never received any type of confirmation and never saw a scan!! .I did not even know if "TotalAV" had processed my order, and did not even receive a receipt showing my total charges!!

I ended up calling TotalAV phone number, only to receive a customer service agent who hardly spoke English and had heavy accent. I, still don't really know, what I did, but finally stumbled unto a page that got me to where, I needed to go, I ran the scan, and am now relieved knowing my computer is protected. Please send the receipt of what I was charged. Thank You.
Manny Saiz
Manny Saiz
United States
Total Peace
Windows User
I have tried many AV products, tune ups, and a host of other softwares to ensure that my computer stays protected and that it is functioning efficiently and productively I think I have found this in Total AV! Other products have come up short as far as protecting my computer and all the bells and whistles that they deem are necessary for an optimum working machine. But also making it easy for me to do tune ups regularly and to do it without having to have a degree in Computer Science in which to do it. It's easy, it's effortless , it is completely user friendly. Touche! Great job! Time will tell if this program is here for the long run or if it too will succum to the recycle bin there to stay festering like so many others. Thanks!
Sep. 7, 2020 NEW
george roufosse
george roufosse
review on total AV
Windows User
overall i think the product is very good. two things that could be better first you offered a 75 percent discount and i found i very little coverage. you should be more up front like two package offer a good basic package and best package price not a bunch of different add on offers. second thing was when i could not get on my internet i thought you would have corrected the problem for me without E mailing you. on your main sight make it easy to contact you for help icount on your expertise.
Aug. 11, 2020
Larry Robinson
Larry Robinson
United States
Affordable for now
Windows User
I like the introductory price which was a great incentive to try your program. However after the trial period the price dramatically rises to $99.00 per year. Why don't you offer a payment plan of a smaller amount each month. A monthly payment plan would help a lot for people affected by the pandemic. If you don't offer a monthly payment plan by the end of my trial period, I'll most likely cancel my subscription. Otherwise, I like your antivirus program.
Sep. 16, 2020 NEW
Imogene Ragan
Imogene Ragan
United States
good protection
Windows User
Overall the protection is good. I did not go with 5 stars due to all the "add-ons" they want you to buy. But I guess that's just part of the game. I will admit I have had no infections on my computer. The other thing is that you have to pay for 3 license keys, even if you only need one. I have 2 that will never be used.....I am certainly glad I got the "Special Introductory" rate and did not pay full price. Or so I am told.
Harry Carter
Harry Carter
United Kingdom
Windows User
i have been with av now for 3 years and find it excellent with one exception. I have a satnav TomTom which I have had for five years. every so often it gives updates which need to be downloaded. I find that I cannot download the updates while total av is active. it appears to block the downloads and so I have to uninstall total av to achieve the satnav down loads which come very easily. I then have to reinstall total av. the process does not take long. I have expressed this problem with customer service total av last year but there appears to be no solution forthcoming.

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