Federated Co-op Ltd. Faces Major Cyberattack, Disrupts Services Across Western Canada

Paige Henley
Paige Henley Editor
Published on: July 3, 2024
Paige Henley Paige Henley
Published on: July 3, 2024 Editor

Federated Co-op Ltd. (FCL), a staple in Western Canada, has announced it is dealing with a significant cybersecurity incident. The company confirmed the breach in a Facebook post on Saturday, stating that the attack has disrupted some of its customer-facing systems and may continue to affect the inventory of certain grocery items.

The first indication of trouble came on Thursday when Co-op informed the public that its stores and cardlock fuel stations were experiencing issues due to an “unplanned IT outage.” This incident has primarily affected Co-op locations in major regions like Saskatoon and Regina, as well as numerous other areas across Saskatchewan.

FCL reported that, as a precautionary measure, it had shut down several systems and enlisted the help of third-party cybersecurity experts to investigate the breach. Despite these measures, many of the company’s services, including its main website and numerous local Co-op websites, remain non-functional.

The cyberattack has forced FCL to temporarily close some of its cardlock fuel stations. However, a follow-up post on Friday afternoon provided a glimmer of hope, with FCL announcing that some cardlock services were back online. Nevertheless, the company has not offered a specific timeline for when all services will be fully restored.

In their communications, FCL emphasized that there is no current evidence suggesting customer data has been compromised. The company assured its members and customers that if this situation changes, appropriate actions will be taken to protect their information.

“We regret that this outage has occurred and we thank Co-op members and customers for their patience as our teams work to resolve the issue,” FCL stated in its Facebook post.

Federated Co-op Ltd. operates numerous stores and gas stations across Canada, with a strong presence in the western provinces. The cyberattack has had a significant impact on these operations, causing disruptions that have been felt by consumers and Co-op members alike.

Local Co-ops across Western Canada have been active on social media, informing customers about the ongoing issues and temporary closures. This transparency has been crucial in managing customer expectations and maintaining trust during this challenging time.

About the Author
Paige Henley
Published on: July 3, 2024

About the Author

Paige Henley is an editor at SafetyDetectives. She has three years of experience writing and editing various cybersecurity articles and blog posts about VPNs, antivirus software, and other data protection tools. As a freelancer, Paige enjoys working in a variety of content niches and is always expanding her knowledge base. When she isn't working as a "Safety Detective", she raises orphaned neonatal kittens, works on DIY projects around the house, and enjoys movie marathons on weekends with her husband and three cats.

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