1Password Experiences Hour-Long Outage, Affecting User Access

Penka Hristovska
Penka Hristovska Senior Editor
Penka Hristovska Penka Hristovska Senior Editor

1Password, which is one of the best password managers currently available on the market, recently experienced an outage that lasted for about an hour.

The disruption prevented lots of users from logging into their accounts and accessing their password and secure notes. This situation posed a significant challenge for users who rely heavily on password management services, particularly for businesses.

1Password quickly confirmed that the outage had a broad impact. It affected users in Europe, the United States, Canada, and globally, and it compromised several essential features of the 1Password service.

Most users said the issue mainly affected the web interface sign-ins and so did the company’s status page, explaining that it’s “currently impacting sign-ins to the 1Password web interface.”

In addition to not being able to sign into their accounts, users couldn’t save passwords and other items — anyone trying to update their vaults with new information during the outage found themselves unable to do so, leaving new accounts and updates pending.

The incident also made it impossible for users to sync items between devices, a feature that allows users to see their passwords and secure notes across various platforms seamlessly.

The outage further impacted the Single Sign-On (SSO) feature, especially critical for enterprise users. SSO simplifies the login process across multiple services and platforms with a single set of credentials.

1Password engineers introduced updates to address the issue and improve sign-on processes for 1Password.com in just an hour, which is pretty quick. The company monitored for further problems for a couple of hours after that and then declared the issue as officially resolved.

It is still unclear what exactly caused the issue and why some users were affected by it but others weren’t. This incident underscores the critical role that reliable password management services play in the day-to-day functioning of modern businesses and the potential consequences.

About the Author
Penka Hristovska
Penka Hristovska
Senior Editor

About the Author

Penka Hristovska is an editor at SafetyDetectives. She was an editor at several review sites that covered all things technology — including VPNs and password managers — and had previously written on various topics, from online security and gaming to computer hardware. She’s highly interested in the latest developments in the cybersecurity space and enjoys learning about new trends in the tech sector. When she’s not in “research mode,” she’s probably re-watching Lord of The Rings or playing DOTA 2 with her friends.