However, there are some differences to bear in mind. For example, Bitdefender has a 100% malware detection rate compared to TotalAV’s 99.6%, but TotalAV comes with an unlimited-data VPN on more of its plans.
Bitdefender vs. TotalAV — Final Verdict:
Bitdefender vs. TotalAV: Malware Protection
Bitdefender’s malware scanner is one of the very best on the market. It uses a huge malware directory and machine learning in order to successfully detect both known and emerging malware. And because its scanner is cloud-based, it’s extremely lightweight — taking up very little CPU or disk space during its scans.
I tested Bitdefender’s malware engine by hiding hundreds of malware samples on my computer, including viruses, rootkits, ransomware, and trojans, and then running a full system scan. The full scan only took around an hour to complete, and it found 100% of the malware.
Bitdefender also has excellent real-time protection. Not only did it successfully block every malware sample I tried to download during my tests, but Bitdefender’s real-time scanner is one of the most customizable on the market, making it a particularly great option for advanced users.
TotalAV uses a whitelisted version of Avira’s powerful anti-malware engine. This is a good thing, because Avira’s malware scanner is one of the best on the market.
I tested TotalAV’s scanner by downloading hundreds of viruses, trojans, spyware, and other types of malware onto my device, and then running a full system scan. It found an impressive 99.6% of the files — a near-perfect score that makes TotalAV an excellent option, though not quite as good as Bitdefender’s 100%.
However, like Bitdefender, TotalAV’s scan also only took around 1 hour to complete, and had no noticeable impact on my device’s performance. TotalAV’s real-time protection is also excellent; it successfully blocked every single malware sample I tried to download during my tests.
Bitdefender vs. TotalAV: Web Security
Bitdefender provides excellent anti-phishing protection as well as protection against other web-based threats. It compares the websites you visit against a huge (and regularly updated) database of known dangerous sites, immediately blocking access to any matches. It also checks for encrypted websites, sites with fraudulent content, and webpages that contain downloadable malware.
During my tests, Bitdefender successfully blocked all of the fake and dangerous websites I tried to access. It also provides a useful summary of which sites are blocked and why, and it allows for easy whitelisting (if you’re 100% sure of a false positive).
TotalAV’s WebShield is a browser extension that effectively protects against phishing attacks, online malware, and other harmful websites.
It uses AI as well as databases of blacklisted websites to block access to any potentially harmful websites, and it blocked 100% of the fake websites I tried to access during my tests.
TotalAV’s WebShield can be downloaded for free; there’s no need to purchase a plan to benefit from this tool. However, it’s not quite as user-friendly or customizable as Bitdefender’s web protections.
Bitdefender vs. TotalAV: Features
Bitdefender covers up to 10 devices, supports Windows, Mac, iOS, and Android devices, and includes:
- Advanced malware detection and real-time protection.
- Web protections.
- Secure browser for online finances.
- Wi-Fi network protection.
- Webcam and microphone protection.
- Parental controls.
- System tune-up tools.
- Password manager.
- 30-day money-back guarantee.
- And more…
Bitdefender has an excellent set of extra features, most of which work brilliantly. The parental controls are highly customizable and even include location tracking and geofencing. The system optimization tools are easy to use and help to clear space on your devices and improve its performance. And the VPN is comparable in speed and performance to top standalone VPNs.
However, the password manager only comes as a 3-month free trial on all but the top-tier plan, and it’s one of Bitdefender’s weakest features — it’s quite basic and lacks important features like two-factor authentication. It’s also a shame the VPN is limited to 200 MB/device/day on most plans, as this is barely enough for browsing. That said, the top-tier plan Premium Security includes unlimited data on the VPN, the password manager for free, covers 10 devices, and is still cheaper than most other top competitors.
TotalAV covers up to 6 devices across Windows, Mac, iOS, and Android, and includes:
- Premium malware detection and real-time protection.
- Anti-phishing protection.
- System clean-up tools.
- VPN with unlimited browsing data.
- Password manager.
- Ad blocker.
- Data breach monitoring.
- Identity theft monitoring (US only).
- 30-day money-back guarantee.
- And more…
TotalAV has some great extra features — its VPN is fast, has a decent server network (100+), works for streaming and torrenting, and comes with unlimited data. The system clean-up and optimization tools are also excellent — they’re among the best of any PC optimizer I’ve tested.
However, the password manager is pretty basic and also doesn’t offer a mobile version, which is a big let down for a password manager. I also don’t particularly rate the ad blocker. Given that these two features are the main additions in the comprehensive Total Security plan, I find this disappointing, and think the slightly cheaper Internet Security plan is a much better value.
Bitdefender vs. TotalAV: Ease of Use
Bitdefender has a well-designed, user-friendly interface across all of its apps. The desktop dashboard is particularly intuitive, with large buttons and a Quick Action option that you can customize.
All of Bitdefender’s features are organized into 3 categories: Protection, Privacy, and Utilities, making it easy to navigate through all the different features.
The Android mobile-app is feature rich, intuitive, and provides a nice user experience. The iOS app is much more limited though, with only web protection, breach monitoring, and a VPN.
TotalAV is easy to set up and has an attractive and intuitive interface. The main features all have their own icons in the sidebar, and advanced options are available from the settings menu, making customization easy.
TotalAV makes it very easy to schedule and customize scans, which I appreciate. The online dashboard also includes some useful video tutorials and FAQs.
TotalAV’s mobile apps are also pretty good, with strong security and a decent range of features.
Bitdefender vs. TotalAV: Customer Support
Bitdefender has an impressive customer support center. It includes email support, live chat, phone support, a knowledge database, and community support — and they’re all good.
When I tried the live chat, I was connected to an agent within minutes and they answered my questions within a few seconds.The phone support is great, too. Bitdefender has 28 phone numbers across 18 countries, including a 24-hour worldwide phone number. When I tested it, I was connected with an agent almost instantly, and they were knowledgeable, friendly, and helpful.
Bitdefender’s knowledge base has a huge array of articles and video tutorials, and I found answers to most of my questions there. However, the community forum isn’t very active — no one had answered a question for a couple of months.
TotalAV’s customer support is decent, but it’s not as good as Bitdefender’s. TotalAV offers live chat, email support, 24/7 phone support, and a knowledge center. However, the live chat is only offered in a few select countries, which is a real shame.
The email support was helpful but not very fast — I had to wait about 18 hours for a reply. But the phone support is great: there’s country specific support for the US, UK, Australia, Canada, France, Germany, and Spain, with “International“ and “European” numbers available for all other countries, and I got a quick and knowledgeable response every time I called.
The knowledge base is also good; it includes a number of FAQs, articles, and even videos. However, I found that most of the articles didn’t go into the detail I wanted, and I needed to use the other lines of support.