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How to Cancel Malwarebytes Subscription (& Get a Refund) In 2022

Sam Boyd Sam Boyd

Short on time? Here’s how to cancel your Malwarebytes subscription and get a refund in 2022:

  • 1. Cancel your Malwarebytes subscription. Sign into Malwarebytes, cancel your auto-renewal, then submit a ticket to Malwarebytes customer support to request a refund.
  • 2. Uninstall Malwarebytes. Follow our instructions to remove all Malwarebytes files from your device.
  • 3. Try an alternative antivirus. Download and install an alternative antivirus to prevent your device from getting malware. Norton is my top choice in 2022.

It’s pretty easy to cancel your Malwarebytes subscription and receive a refund — I’ll show you how to do it on Windows, macOS, Android, and iOS devices. It only took me about 10 minutes to log into the Malwarebytes website, turn off subscription auto-renewal, and then file a refund request with Malwarebytes customer support. I’ve broken the process down with step-by-step instructions below.

Malwarebytes has a 60-day money-back guarantee on all premium subscriptions, so you’ll receive a refund if it’s been fewer than 60 days since you purchased or auto-renewed Malwarebytes (I received my refund just 1 day after I requested it).

However, after your refund has been issued, you should remove Malwarebytes and replace it with another antivirus. To help, I’ve given full instructions for uninstalling Malwarebytes from all major operating systems, and I’ve also prepared a list of 3 excellent Malwarebytes alternatives so you can keep your devices protected (Norton is my favorite).

RISK-FREE FOR 60 DAYS — TRY NORTON NOW

How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)

💰 Malwarebytes Refund & Money-Back Guarantee Policy: Malwarebytes offers a 60-day money-back guarantee on all home products. This money-back guarantee doesn’t extend to teams, technicians, or business products. If you purchased Malwarebytes through Google Play, you have 48 hours to request a refund.

How to Cancel Your Malwarebytes Subscription on Your Windows or Mac Computer

  1. Navigate to Malwarebytes’s sign-in page (my.malwarebytes.com/en/login) and enter your account details. Click Sign In.

How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)

  1. Enter the verification code sent to your email and click Verify.

How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)

Note: Malwarebytes is currently rolling out a new dashboard. These instructions will focus on the new dashboard. To switch to the new dashboard, click Switch to new version on the next screen.

How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)

  1. Click on the Billing tab.How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)
  2. Tap the switch next to Auto-renew.

How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)

  1. Click Turn off.
    How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)
  2. Select the reason you’re canceling auto-renewal and click Cancel.
    How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)
  1. Finally, click Got it.

How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)

  1. If you fall within Malwarebytes’s 60-day money-back guarantee, you now need to submit a refund request. Visit support.malwarebytes.com/hc/en-us/requests/new.
  2. Fill out the form, ensuring the issue type is set to Request refund. Include your order reference (which should be on your order confirmation email).How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)
  3. Submit the refund request. A confirmation window will appear. Make sure you click No, I need help. Otherwise, your ticket will be closed before Malwarebytes staff see it.

How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)

12. Malwarebytes will reply via email, letting you know whether your refund has been granted. When I tested this, it took Malwarebytes a few days to respond, but they granted my refund when they did.

13. Choose an alternative antivirus. Norton 360 is my favorite alternative to Malwarebytes in 2022. It offers 100% malware detection rates and various other powerful features, such as a firewall, anti-phishing protection, a VPN,and more. I also like Bitdefender and Intego (especially for Mac users).

How to Cancel Your Malwarebytes Subscription on Your iPhone or iPad

Note: If your iOS device is covered with a multi-device plan that you purchased on Malwarebytes’s website, you can follow the previous steps to cancel your iPhone or iPad subscription through your browser. Only follow these next steps if you purchased Malwarebytes Mobile Security from the Apple App Store.
  1. Open the Malwarebytes app on your iOS device.
  2. Tap the gear icon at the top right of the screen.
  3. Tap Manage Subscription.

How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)

  1. This will take you to the Subscriptions menu of the iTunes Store app.
  2. Select Malwarebytes Mobile Security.
  3. Select Cancel Subscription.
  4. Confirm your selection.

If you fall into the 60-day money-back guarantee window, you now need to open your browser and visit reportaproblem.apple.com to request a refund.

  1. Sign into your Apple account using your Apple ID. Click the drop-down list under “What can we help you with?” and select Request a refund.
  2. Under “Tell us more…” pick why you want a refund, then click Next.
    How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)
  3. Apple will take you to a list of purchased items. Go through this list until you see Malwarebytes, tap it, then tap Submit. Apple will contact you and confirm whether your refund has been granted.
  4. Choose an alternative iOS antivirus. Norton offers an excellent iOS app that can filter out SMS text messages containing phishing attacks, scan links in your iOS calendar for risks, and more. I also really like Bitdefender’s iOS app, which includes a VPN and decent web protection.

How to Cancel Your Malwarebytes Subscription on Your Android Smartphone or Tablet

Note: If you purchased a multi-device plan on Malwarebytes’s website, you can follow the above steps and cancel your subscription from your web browser. Only follow the steps below if you purchased Malwarebytes Mobile Security from the Google Play Store.
  1. Tap on the Google Play app to open it.
  2. Tap your account name at the top of the screen, then tap Payments & subscriptions.
    How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)
  3. Tap Subscriptions.
    How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)
  4. Look for Malwarebytes Mobile Security in your subscription list and tap Cancel subscription.
  5. Pick the reason why you’re canceling your subscription and tap Continue.

How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)

  1. Confirm your selection. If you purchased Malwarebytes less than 48 hours ago, you can now request a refund.
Note: These next steps are easier to follow on a computer, but you can also use your Android device.
  1. Go to payments.google.com and enter your Google Play login details to sign in.
  2. Click Activity, then scroll down the recent activity list until you see Malwarebytes Mobile Security. Click on it, then click Contact Google LLC.
    How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)
  3. Click Refunds & returns, then click Learn about refunds on Google Play.

How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)

  1. Read the information to ensure you understand Google Play’s refund policy, then click Request a refund.
    How to Cancel Your Malwarebytes Subscription (Step-by-Step Guide)
  2. Follow the refund process to send your request to Google. Google will reply in approximately 1 business day to tell you if your refund has been granted.
  3. Choose an alternative antivirus. I recommend Norton Mobile Security for Android. It provides comprehensive protection for Android devices, but I particularly like the App Advisor. It can scan apps on the Google Play store for malware before you’ve downloaded them onto your device — which is a great preventative measure to stop malware attacks in 2022. I also really like Bitdefender. It provides a feature-rich Android experience that uses a thorough cloud-based malware scanner to keep your device protected.

Best Malwarebytes Alternatives in 2022

Quick summary of the best Malwarebytes alternatives in 2022:

  • 🥇 1. Norton — Best Malwarebytes alternative in 2022.
  • 🥈 2. Bitdefender — Best feature-rich Malwarebytes alternative.
  • 🥉 3. Intego — Best Malwarebytes alternative for Mac.

🥇1. Norton — Best Malwarebytes Alternative in 2022

Best Malwarebytes Alternatives in 2022
Norton is the most comprehensive antivirus package in 2022. Its malware scanner and real-time protections use advanced machine learning and heuristic analysis for a consistent 100% malware detection rate. This is much better than Malwarebytes’s 95% detection rate.

For my anti-malware testing, I downloaded a malware directory containing thousands of malware samples (including trojans, rootkits, and spyware). Norton was able to completely block every sample. I also launched a simulated ransomware attack against my device, and Norton successfully blocked every simulation. Malwarebytes failed to block some ransomware files in my testing.

Norton comes with more than twice as many security features as Malwarebytes offers, including:

  • Secure VPN (virtual private network).
  • Cloud backup.
  • Secure firewall.
  • Privacy protection.
  • Identity theft protection (US only).
  • Webcam protection.
  • Parental controls.
  • And more…

Some of these protections (such as the firewall and privacy protection) are essential in 2022 — so it’s disappointing that Malwarebytes doesn’t include them.

I particularly like Norton’s Safe Web browser extension. It detected more dangerous websites than Chrome’s own protections and it provides a secure environment to enter important information without worrying about harmful web scripts or screenloggers. Malwarebytes’s browser protection only blocked 90% of dangerous websites, and it doesn’t offer any way to prevent screenloggers.

When I tested Norton’s VPN, it ran faster than Malwarebytes’s VPN. However, neither Malwarebytes nor Norton’s VPN allowed me to torrent files when I tested them. If you’re in the market for a fast VPN that allows torrenting, I recommend choosing a standalone option such as ExpressVPN.

Despite Norton having better malware detection rates, more extra features, and a really good mobile app, it only costs a little bit more than Malwarebytes. Norton 360 Standard offers real-time malware detection, web protections, and a password manager on 1 device for $39.99 / year. But Norton 360 Deluxe is my favorite Norton plan — it offers all the above features on 5 devices for only $49.99 / year. US users can also get Norton’s LifeLock plans, which have the best identity theft protections on the market, and which start at $99.99 / year.

All Norton plans have a 60-day money-back guarantee.

Try Norton Now

Read our full Norton review

🥈2. Bitdefender — Best Feature-Rich Malwarebytes Alternative

Best Malwarebytes Alternatives in 2022
Bitdefender is a cloud-based antivirus that can scan your device for malware without any slowdowns. When I tested Bitdefender, it had a 100% malware detection rate, and it scanned my entire computer in 1 hour. In contrast, when I tested Malwarebytes, it took 3 hours to scan my computer and only found 95% of malware samples.

Bitdefender comes with lots of extra features (more than Malwarebytes), including:

  • Firewall.
  • VPN.
  • Password manager.
  • Parental controls.
  • Webcam protection.
  • Microphone protection.
  • System optimization tools.
  • And more…

Bitdefender’s firewall is highly customizable and can adjust depending on whether you’re connected to a home or an office network. Malwarebytes only includes a firewall management feature that is basically an extra interface for Windows’s built-in firewall — Bitdefender outperformed the Windows firewall in my stress testing.

With Bitdefender, you can clear unnecessary files from your PC, including junk files, temporary system files, and broken registry items. I saved over 1 GB of space on my PC when I tested this, and I noticed considerable improvements in my computer’s loading speeds. In contrast, Malwarebytes doesn’t offer any device optimization tools.

Another feature that Malwarebytes doesn’t offer is parental controls. With Bitdefender’s parental controls, you can set daily device limits (Android and Windows only), manage and block apps, view your child’s location, and more, making Bitdefender one of our top antiviruses for families in 2022.

Bitdefender has 4 plans, starting at $23.99 / year — Bitdefender Antivirus Plus, Bitdefender Internet Security, Bitdefender Total Security, and Bitdefender Premium Security. All of them are pretty good, but I recommend Bitdefender Total Security. It costs $35.99 / year and includes all of the features mentioned above. The only downside to this plan is that it puts a 200 MB daily limit on Bitdefender’s VPN, but you can remove that limit by upgrading to Bitdefender Premium Security for $69.99 / year.

All Bitdefender plans include a 30-day money-back guarantee.

Try Bitdefender Now

Read our full Bitdefender review

🥉3. Intego — Best Malwarebytes Alternative for Mac

Best Malwarebytes Alternatives in 2022

Intego is the best antivirus for Mac in 2022. Its scanner can detect Mac-based malware in addition to malware that targets Windows and Android-based devices. When I tested the scanner, it had a 100% detection rate and scanned my entire MacBook Air in just under an hour.

Intego for Mac comes with some really good extra features:

  • Personal Backup.
  • System cleaner and optimizer.
  • Parental controls.

I prefer Intego’s Personal Backup feature to Apple’s own Time Machine. With Intego’s Personal Backup, you can choose specific files or folders to back up onto an external or separate integrated hard drive. You can also schedule backups regularly, or synchronize them. Plus, I like how you can back up your entire OS onto a separate Mac. Malwarebytes can’t do any of this and only provides a basic malware scanner for Mac.

Intego’s system optimizer can also remove old and unused files. When I tested it on my MacBook Air, it scanned my entire computer in 10 minutes and detected 4 GB of junk files. Intego made my system run a lot more smoothly — meanwhile, Malwarebytes doesn’t have any system tune-up tools.

Intego’s two main plans are Mac Internet Security X9 and Mac Premium Bundle X9. If you want every feature, you need to get Mac Premium Bundle X9. It contains every Intego feature mentioned above, and it’s only slightly more expensive than Malwarebytes, costing $29.99 / year. It’s honestly worth it because it’s the best protection you can get for your Mac in 2022. The Internet Security X9 bundle is a good minimal antivirus option, providing real-time malware detection and internet security for $24.99 / year).

Intego offers a 30-day free trial of its software, and you can get it with a 30-day money-back guarantee.

Try Intego Now

Read our full Intego review

How to Uninstall & Fully Remove Malwarebytes Files From Your Devices

Once you’ve chosen your desired antivirus, you need to uninstall Malwarebytes from your computer. The steps for doing so are slightly different depending on what device you have, so select the appropriate option:

How to Uninstall Malwarebytes From Your Windows PC or Laptop

Uninstall Malwarebytes on Windows 11

  1. Close Malwarebytes by right-clicking on its icon in your toolbar and clicking Quit Malwarebytes.

How to Uninstall & Fully Remove Malwarebytes Files From Your Devices

  1. Open the Start menu by clicking the window icon on your toolbar.
    How to Uninstall & Fully Remove Malwarebytes Files From Your Devices
  2. In the start menu, type “programs” into the search field. Click Add or remove programs.

How to Uninstall & Fully Remove Malwarebytes Files From Your Devices

  1. Find Malwarebytes in your list of installed programs, click on the dots to its right, and click Uninstall.

How to Uninstall & Fully Remove Malwarebytes Files From Your Devices

  1. Go through the uninstallation wizard to successfully remove Malwarebytes from your Windows 11 PC.

Uninstall Malwarebytes on Windows 10

  1. Close Malwarebytes by right-clicking on it in your taskbar and clicking Quit Malwarebytes.
  2. Click on the search field next to the Windows icon on your taskbar and type in “remove”. Click Add or remove programs.

How to Uninstall & Fully Remove Malwarebytes Files From Your Devices

  1. Go through your list of installed programs until you see Malwarebytes and click the Uninstall button. A window will appear with a second Uninstall button. Click it.How to Uninstall & Fully Remove Malwarebytes Files From Your Devices
  2. Follow the uninstallation wizard and you will have successfully removed Malwarebytes from your Windows 10 PC.

Uninstall Malwarebytes on Windows 8

  1. First, navigate to the live tile view by hitting the Start key on your keyboard.
  2. Without touching anything on your screen, type “control panel” directly into your keyboard. Click the Control Panel button that appears on your computer.
    How to Uninstall & Fully Remove Malwarebytes Files From Your Devices
  3. Click Uninstall a program (bottom left of the window).
    How to Uninstall & Fully Remove Malwarebytes Files From Your Devices
    If you can’t see an option saying Uninstall a program, you need to click the drop-down list in the top right of your screen (next to View by) and set the option to Category.
    How to Uninstall & Fully Remove Malwarebytes Files From Your Devices
  4. Find Malwarebytes on your list of installed programs. Click on it and click Uninstall. Follow the uninstallation wizard to successfully remove Malwarebytes from your Windows 8 PC.

Uninstall Malwarebytes on Windows 7

  1. Press the Start key on your keyboard. In the menu that appears, click Control Panel.
    How to Uninstall & Fully Remove Malwarebytes Files From Your Devices
  2. Click Uninstall a program (bottom left of the window).How to Uninstall & Fully Remove Malwarebytes Files From Your Devices

If you can’t see an option saying Uninstall a program, you need to click the drop-down list in the top right of your screen (next to View by) and set the option to Category.

How to Uninstall & Fully Remove Malwarebytes Files From Your Devices

  1. Go through your list of installed programs until you see Malwarebytes. Click on it, and then click Uninstall. Follow the uninstallation wizard, and once complete, you will have successfully removed Malwarebytes from your Windows 7 PC.

How to Uninstall Malwarebytes From Your Mac

  1. To uninstall Malwarebytes from your Mac, you first need to open it. You should see the Apple logo at the top of the screen, followed by “Malwarebytes”, then 3 options: Edit, Window, and Help. Click Help.
  2. Click Uninstall Malwarebytes.

How to Uninstall & Fully Remove Malwarebytes Files From Your Devices

  1. A confirmation window will appear. Click Yes.
  2. Enter your Mac’s administrator user name and password, and then click OK.
  3. Follow the uninstallation wizard to remove Malwarebytes from your Mac.

How to Uninstall Malwarebytes From Your iPhone or iPad

How to Uninstall & Fully Remove Malwarebytes Files From Your Devices

  1. Find the Malwarebytes icon on your iOS home screen.
  2. Long-press the icon, and then tap Remove App.
  3. Confirm your selection by tapping the Delete button.

How to Uninstall Malwarebytes From Your Android Smartphone or Tablet

  1. Find the Malwarebytes icon on your smartphone or tablet’s home screen.
  2. Long-press the icon, and then tap Uninstall.
  3. In the dialogue window that appears, tap OK.How to Uninstall & Fully Remove Malwarebytes Files From Your Devices

How to uninstall Malwarebytes Browser Guard?

If you’ve already uninstalled Malwarebytes from your computer, the steps to uninstall Malwarebytes Browser Guard are super-simple. To uninstall it on Chromium, follow these steps:

  1. Click the Puzzle icon in the top-right corner of your browser.
  2. Click Manage extensions.
  3. Find Malwarebytes Browser Guard and click Remove.
  4. Click Remove again to confirm your selection.

To uninstall Malwarebytes Browser Guard on Firefox, follow these steps:

  1. Click the 3 horizontal lines in the top-right corner of your browser.
  2. Click Add-ons and Themes.
  3. Click Extensions.
  4. Find Malwarebytes Browser Guard and click the 3 dots to its right.
  5. Click Remove.
  6. Click Remove again to confirm your selection.

Once you’ve done this, you should consider another antivirus with good web protection. I recommend Norton, which includes a Safe Web browser extension that blocks unsafe websites more effectively than Malwarebytes Browser Guard does.

How to uninstall Malwarebytes from command prompt?

You don’t need to uninstall Malwarebytes from a command prompt because it has a built-in uninstaller. However, one suggested method is to navigate to your Malwarebytes folder within your command prompt and type unins000.exe /verysilent /suppressmsgboxes /norestart. Unfortunately, this didn’t work in my tests. There’s no “unins000.exe” in the latest Malwarebytes install directory. However, it might work on an older version.

If you want to uninstall the latest versions of Malwarebytes, you should follow the above steps. Once you’ve done this, you should pick an alternative antivirus. I recommend Norton or Bitdefender. However, Intego is a great choice if you’re on Mac.

Why can’t I uninstall Malwarebytes?

If you can’t uninstall Malwarebytes, then the chances are you’ve logged into your computer without having administrative privileges. Ensure you’re logged in as an administrator and have no other programs open. Then, follow our uninstallation instructions. If you still can’t uninstall Malwarebytes, contact the Malwarebytes customer support team and ask for help.

Once you’ve uninstalled Malwarebytes, you need to switch to an alternative antivirus. My favorite 3 choices are Norton (which offers 100% malware detection rates), Bitdefender (which comes with tons of features), and Intego (which is excellent for Mac users).

About the Author
Sam Boyd
Sam Boyd
Contributor

About the Author

Sam Boyd is an avid tech fan with a keen interest in cybersecurity products and online safety. When he isn't researching the latest online threats, he enjoys chilling out with some video games and getting outside, exploring new parts of the world with his family.