How to Cancel Lookout Security & Get a Refund in 2024

Sam Boyd
Updated on: July 17, 2024 Chief Editor

Lookout Security is a decent antivirus, but I understand wanting to change. You may want a more reliable scanner, dark web monitoring, or a better VPN. Or maybe you’re just not a fan of F-Secure, which Lookout is now part of. Whatever the case, it’s easy to cancel your Lookout Security subscription and get a refund.

Even though Lookout doesn’t have an official money-back guarantee, I’ve found that it’s usually happy to issue you a refund if you’re not satisfied with the product.

You should install an alternative antivirus to ensure you remain protected once you’ve canceled your Lookout Security subscription and uninstalled Lookout Security from your device(s). To help choose a good alternative, I’ve put together a list of the best Lookout Security alternatives in 2024 — however, my favorite is Norton thanks to its flawless scanner, unlimited-data VPN, and excellent identity theft protections.

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How to Cancel Your Lookout Security Subscription (Step-by-Step Guide)

The procedure for canceling your Lookout subscription on desktop is different for legacy Lookout users (those who purchased a Lookout subscription before it became part of F-Secure) and LookoutLife users. On mobile, the steps are the same for everyone.

• How to Cancel Your Lookout Security Subscription From Your Web Browser (Legacy Users).
• How to Cancel Your Lookout Security Subscription From Your Web Browser (LookoutLife Users).
• How to Cancel Your Lookout Security Subscription on Your iPhone or iPad.
• How to Cancel Your Lookout Security Subscription on Your Android Device.

How to Cancel Your Lookout Security Subscription From Your Web Browser (Legacy Users)

1. Navigate to Personal.lookout.com, enter your login details, and then click Sign In.
2. Hover over the gear icon in the top-right corner of the screen and click Settings.
3. Click the Cancel subscription button.
4. Confirm your choice.

Important: If your Lookout Security subscription is billed via your T-Mobile account, the following steps DO NOT apply to you. Click here to jump ahead to the correct steps. If your Lookout Security subscription is not via T-Mobile, continue with the following steps.

5. Navigate to Lookout Security’s support page, and select I have a billing question in the drop-down list under “What can we help you with?”.

6. Enter your details, explain why you want a refund, and click Submit.
7. Wait for a response from Lookout Security. When I tested this, Lookout Security replied in 4 hours. They’ll either ask for more information or tell you whether your refund has been issued.
8. Now you need to choose and install an alternative antivirus for your Android or iOS device. I recommend Norton, which offers excellent mobile protection and consistently catches 100% of malware samples in our tests. Bitdefender and TotalAV are other great choices.

How to Cancel Your Lookout Security Subscription From Your Web Browser (LookoutLife Users)

1. Navigate to the LookoutLife customer portal and enter your credentials.
   
2. Click on your subscription.
3. Under Subscription details, click Cancel Subscription.
4. Select a cancelation reason and click Confirm Cancelation.

If your Lookout subscription is billed via T-Mobile, follow these steps:

1. Get in touch with T-Mobile by calling 611 on your T-Mobile phone (you can also call 1-800-937-8997 from a different phone). Note that this applies to US T-Mobile customers only.
2. Have your account details ready and let T-Mobile know you want a refund for Lookout Security. T-Mobile will send you an SMS text within one business day with their decision.
3. Now you need to choose and install an alternative antivirus for your Android or iOS device. Norton is my favorite alternative. It has perfect malware-detection rates and includes a wide range of excellent features, such as an app advisor, which can alert you to malicious apps on the Google Play store. I also really like Bitdefender — it’s cloud-based so it can keep you protected without slowing down your device, and its App Anomaly Detection feature can continuously monitor apps for malicious behavior. TotalAV is another great mobile security app which includes powerful security features and great device optimization tools.

How to Cancel Your Lookout Security Subscription on Your iPhone or iPad

If you purchased your Lookout Security subscription directly from Lookout’s website, you can follow the above steps to cancel your Lookout Security subscription. Only follow these next steps if you purchased your Lookout Security subscription from Apple’s App Store.

1. Open Settings on your iOS device by clicking on the Settings app.
2. Tap on your Apple ID (your name at the top of the screen).
3. Tap Subscriptions.
4. Find Lookout Security in your subscription list and then tap on it.
5. Tap Cancel Subscription, then tap Confirm.

As you purchased Lookout Security through the Apple App Store, you can contact Apple to request a refund. Apple’s refund terms vary by country, but you’ll often be eligible for a refund if it’s less than 14 days since your purchase.

To request your refund from Apple:

1. Navigate to reportaproblem.apple.com on your web browser. You can do this on your iOS device or a computer.
2. Log in using your Apple ID, then look for Request a Refund under “What can we help you with?”
3. Click on Request a refund, then choose the reason you’re requesting a refund from the drop-down list.
4. Apple will then show you a list of your purchased items. Find Lookout Security in the list, tap it, and then tap Submit. Apple will contact you shortly afterward to confirm whether the refund has been granted.
5. Now you need to choose and install an alternative antivirus for your Android or iOS device. I recommend Norton, which has one of the best iOS apps on the market and comes with excellent privacy protections, a really good VPN, and much more. However, Bitdefender and TotalAV are also good choices.

How to Cancel Your Lookout Security Subscription on Your Android Smartphone or Tablet

If you purchased your Lookout Security subscription directly from Lookout Security’s website, you can follow the above steps to cancel your Lookout Security subscription. Only follow these next steps if you purchased your Lookout Security subscription through the Google Play Store.

1. Open the Play Store app, tap your profile icon, and then tap Payments & subscriptions.
2. Tap Subscriptions.
3. Find Lookout Security in your list of subscriptions and then tap Cancel Subscription.
4. Confirm your selection.

Now that you’ve canceled your subscription, you can request a refund. As you purchased Lookout Security through the Google Play Store, you need to contact Google Play to request your refund — However, note that you will only be eligible for a refund if you purchased Lookout Security within the last 48 hours.

1. Navigate to payments.google.com on a web browser and log in to your Google Account.
2. Click Budget & Order History and find Lookout Security in the list of recent subscriptions.
3. Click on Report a problem next to your subscription and choose a reason to request a refund.
4. Submit your refund request. Google will contact you within 1 business day with their decision.
5. Now you need to choose and install an alternative antivirus for your Android device. Norton is my favorite Android alternative to Lookout Security. It comes with a wide range of excellent features, including 100% malware-detection rates and excellent identity theft protections. I also like Bitdefender, which offers lightweight scanning, decent parental controls, and a good VPN. Finally, TotalAV is an excellent choice for people looking to optimize their device while staying protected from malware.

Best Lookout Security Alternatives in 2024

How to Uninstall & Fully Remove Lookout Security Files From Your Devices

Once you’ve chosen a new antivirus, you should uninstall Lookout Security before installing your new antivirus. Depending on whether you are using iOS or Android, the steps will differ slightly, so choose the relevant option below:

• Uninstall Lookout Security From Your iPhone or iPad.
• Uninstall Lookout Security From Your Android Smartphone or Tablet.

How to Uninstall Lookout Security From Your iPhone or iPad

Uninstalling Lookout Security from your iOS device is straightforward. Press and hold down the Lookout Security app icon on your device until you see a drop-down menu. Select Remove App, and then click Delete App to fully uninstall and remove Lookout from your iPhone or iPad.

Note: With some older versions of iOS, after a long press on the home screen, the apps on your screen will start shaking and a small X symbol will appear on the top corner of each app icon. Tap the X to uninstall and fully remove Lookout Security.

How to Uninstall Lookout Security From Your Android Smartphone or Tablet

Uninstalling Lookout Security from your Android smartphone or tablet is really simple.

1. Go to Settings and tap Apps and Notifications.
2. Find the Lookout app, then click on it for more details.
3. Tap Uninstall.

Frequently Asked Questions

Is Lookout Security legit?

Yes, Lookout Security is a legitimate application, but I don’t think it’s the best mobile antivirus available. While it offers some protection, it doesn’t have additional features found in other antivirus products, such as app advisor and parental controls (which are included with Norton).

Lookout Security often comes pre-installed on T-Mobile devices, so if you don’t remember installing it, T-Mobile probably included it with your initial purchase. However, even in this case, we recommend you uninstall Lookout Security by following our above steps, and choose a better antivirus package.

How to contact Lookout Security?

You can contact Lookout Security by filling out a form on their support page. Lookout Security usually responds to inquiries within about 4 hours. However, be aware that Lookout Security doesn’t have a money-back guarantee, so if you’re wanting a refund, there’s a chance they won’t issue it (however, from my tests, I found Lookout to be pretty generous in terms of refunding users).

If you bought Lookout Security using your mobile device’s in-app payment service (i.e. through the Apple App Store or Google Play Store), you should contact Apple or Google Play directly to request a refund. If you pay for Lookout Security as part of your T-Mobile plan, you can get in touch with T-Mobile and request a refund.

How to remove devices from Lookout Security?

You can remove a device from Lookout Security using a web browser on any internet-connected device. Here’s how:

1. Visit Lookout Security’s website and log in with your account details.
2. Click My Devices at the top of the page and pick the device you want to remove.
3. Click Deactivate from Account.

Please note that this will leave the device unprotected from the latest malware threats. Therefore, once you’ve removed a device from Lookout Security, I recommend installing an alternative antivirus on that device. Norton is a great choice that offers a lot of much better features than Lookout Security, including a really good app advisor. Norton also offers a 60-day money-back guarantee on all its plans.

Best Lookout Security Alternatives in 2024 — Final Score:

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9.8

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9.6

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9.4

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