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How to Cancel Kaspersky Subscription (& Get a Refund) in 2022

Sam Boyd Sam Boyd
Published on: August 2, 2022
How to Cancel Kaspersky Subscription (& Get a Refund) in 2022

Short on time? Here’s how to cancel your Kaspersky subscription and get a refund in 2022:

  • 1. Cancel your Kaspersky subscription. Stop Kaspersky from auto-renewing, contact its customer support team, and request a refund.
  • 2. Uninstall Kaspersky. Navigate into your computer’s control panel and uninstall Kaspersky (and Kaspersky VPN).
  • 3. Try an alternative antivirus. Download an alternative antivirus to protect your device in 2022. I recommend Norton.

It’s really easy to cancel your Kaspersky subscription and get a refund. However, the amount of time you have to request a refund depends on your location and where you bought Kaspersky.

For example, US users are offered a 30-day money-back guarantee, while UK users only get a 14-day money back guarantee. If you purchased Kaspersky via the Google Play store, you have just 48 hours to get a refund. If you’re unsure whether your country gets a money-back guarantee, you need to check with the provider you purchased your Kaspersky license from.

Either way, it’s important that you pick an alternative antivirus after getting your refund and uninstalling Kaspersky. I’ve created a list of the best alternatives to Kaspersky in 2022 to help with this — my favorite is Norton.

RISK-FREE FOR 60 DAYS — TRY NORTON NOW

How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)

💰Kaspersky’s Refund & Money-Back Guarantee Policy: Kaspersky’s money-back guarantee policy depends on your location. For example, US users get a 30-day money-back guarantee, and UK users get a 14-day money-back guarantee. To find out if a money-back guarantee covers your location, you must check with the provider you purchased your Kaspersky license through. All refunds take 5-7 business days to appear in your account.

How to Cancel Your Kaspersky Subscription on Your Windows or Mac Computer

Canceling your Kaspersky subscription differs depending on the provider you purchased Kaspersky through. Today, I’ll show you how to cancel Kaspersky if you purchased through My Kaspersky, 2Checkout, or Digital River. This covers most users. However, if you purchased Kaspersky through another provider (Nexway or Allsoft), you need to contact the relevant customer support team to cancel your subscription.

How to Cancel Kaspersky Through My Kaspersky

  1. Sign into My Kaspersky (your online Kaspersky dashboard).

How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)

  1. Find your subscription under the Subscription tab and click Manage subscription.

How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)

  1. Click Turn off automatic renewal.

How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)

  1. Click Turn OFF.

How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)

  1. Finally, pick why you want to turn off auto-renewal, then click Turn off.

How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)

  1. If you qualify for the money-back guarantee, you now need to contact Kaspersky and ask for a refund. To do this, visit support.kaspersky.com and pick the product you want help with. For personal accounts, select For home and mobile.

How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)

  1. Scroll to the bottom of the page to see your contact options. Here are the options for Canada:

How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)

  1. Pick the option you want, and when you connect to a Kaspersky agent, let them know you want a refund. I recommend live chat, which only has a wait time of 6 minutes. Make sure you have your account and purchase information ready. The Kaspersky agent will grant your refund if you qualify, and it will appear in your account within 5-7 business days.
  2. Pick an alternative antivirus. I recommend Norton because it offers 100% malware detection rates and many other cool features. However, Bitdefender is another good choice — especially if you want something fast and lightweight. If you want a Mac-specific antivirus, Intego is another great option.

How to Cancel Kaspersky Through 2Checkout

  1. Enter your email address or order number into 2CO (secure.2co.com/myaccount) to receive an access link. How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)
  2. Click My Products.
    How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)
  3. Find Kaspersky and click Stop automatic subscription renewal.

How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)

  1. Select why you’re canceling your subscription, then click Stop auto renewal.How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)
  1. If you qualify for a refund, email support@2checkout.com with your order number, date of purchase, and name/email address. 2Checkout will get in touch within 2 business days and let you know if your refund has been granted. You can also call +31 88 000 0008.
  2. Pick an alternative antivirus. Norton is the best choice for 2022 — it’s a full-suite internet security program like Kaspersky, but its malware detection, parental controls, web protection, and dark web protection are better. Bitdefender is a really good lightweight option (that also has great extras), and Intego is the best choice for Mac users.

How to Cancel Kaspersky Through Digital River

  1. Visit findmyorder.com and enter your email address and the last 4 digits of your credit card number or your order number and password. Click Find Order.
    How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)
  2. Under the order details section, click Cancel subscription and confirm your selection.
  3. Now, click Request a Refund and follow the instructions to submit a refund request. Digital River will contact you as soon as possible and let you know if your refund was granted.
  4. Choose a different antivirus. I really like Norton. It has 100% malware detection rates, includes a really good VPN, and provides a wide range of worthwhile protections in 2022. However, if you want something more lightweight, I’d recommend Bitdefender, which uses cloud-based technology to protect your devices without taking up too much processing power.

How to Cancel Your Kaspersky Subscription on Your iPhone or iPad

If your Kaspersky iOS subscription came with Kaspersky Internet Security or Kaspersky Total Security, you need to follow the above steps and cancel your Kaspersky subscription from your computer.

Only follow these steps if you purchased Kaspersky Security & VPN on your iOS device.

  1. Tap the Settings app to open your device’s settings.
  2. Tap your User ID (name at the top of the screen).
  3. Look for Kaspersky Security & VPN on your active subscription list. Tap it.
  4. Tap Cancel Subscription.

Now, on either your iOS device or your computer, go to reportaproblem.apple.com.

  1. Sign into your Apple account. In the drop-down menu, tap Request a refund.
  2. In the following drop-down list, pick why you’re requesting a refund and tap Next.
    How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)
  3. Scroll through your list of purchased items until you see Kaspersky Security & VPN. Tap it, then tap Submit. You now need to wait for Apple to contact you and let you know if your refund has been granted.
  4. Pick an alternative antivirus. Norton provides a really good iOS app with web protection, a mobile VPN, and much more.

How to Cancel Your Kaspersky Subscription on Your Android Smartphone or Tablet

If your Kaspersky Android subscription came with Kaspersky Internet Security or Kaspersky Total Security, you need to follow the above steps and cancel your Kaspersky subscription from your computer.

Only follow these steps if you purchased Kaspersky Security & VPN in the Google Play store.

  1. Open the Google Play store.
  2. Tap your profile picture in the top right corner of the app, then tap Payments & subscriptions.

How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)

  1. Tap on Subscriptions.

How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)

  1. Scroll through your list of subscriptions until you see Kaspersky and tap Cancel Subscription.
  2. Select the reason for your cancelation, then tap Continue.How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)
  3. Confirm your selection. Now, if it’s been less than 48 hours since you purchased Kaspersky, you can request a refund.
  4. Navigate to payments.google.com and log in (using the same login details you use on Google Play).
  5. In the Activity tab, find Kaspersky. Click on it, and at the bottom of the ticket that appears, tap Contact Google LLC.

How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)

  1. Next, tap Refunds & returns, followed by Learn about refunds on Google Play.
    How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)
  2. Go through the information carefully, then tap Request a refund.

How to Cancel Your Kaspersky Subscription (Step-by-Step Guide)

11. Go through the refund process and send your request to Google. Google will usually respond within 1 business day letting you know its decision.

12. Choose an alternative antivirus. Both Norton and Bitdefender provide really good Android apps. However, in this case, I’d recommend Norton. Norton includes a really cool app advisor that can scan apps on the Google Play store for malicious content before you download them onto your device.

Best Kaspersky Alternatives in 2022

Quick summary of the best Kaspersky alternatives in 2022:

  • 🥇 1. Norton — Best Kaspersky alternative in 2022.
  • 🥈 2. Bitdefender — Best feature-rich alternative to Kaspersky.
  • 🥉 3. Intego — Best Kaspersky alternative for Mac.

🥇1. Norton — Best Kaspersky Alternative in 2022

Best Kaspersky Alternatives in 2022

Norton 360 is easily my favorite antivirus in 2022. It uses machine learning and heuristic analysis to find trojans, worms, ransomware, rootkits, and more. The malware scanner consistently scored 100% detection rates in all my tests.

Norton comes with tons of additional features — and every single one is well-designed, and easy to use (unlike Kaspersky’s hit-or-miss features). My favorites are:

  • Real-time protection.
  • Web protection.
  • VPN.
  • Dark web monitoring.
  • Password manager.
  • Cloud storage.
  • ID theft protection (US only).
  • And more…

Norton’s web protection is much more comprehensive than Kaspersky’s. While Kaspersky blocked some of the sample phishing sites I tested against it, Norton managed to block more — including those my browser’s default protections missed.

I also like Norton’s VPN, which gives you access to 2,000+ servers around the world. It includes a kill switch to disconnect your internet (and protect your data) if your VPN connection drops, and it has a strict no-logs policy. Norton’s VPN is pretty fast (although not as fast as the best standalone VPNs in 2022), and there are no data limits (even on Norton’s cheapest plans). Kaspersky imposes a 300 MB daily limit unless you buy one of its more expensive plans.

I’m also a fan of Norton’s cloud backup feature. Depending on which plan you pick, you get between 10 GB and 500 GB of storage space in the cloud. Kaspersky includes a backup and restore feature, but it only gives you 2 GB of storage space via Dropbox (which is free anyway).

Norton offers three main pricing plans: Norton AntiVirus Plus, Norton 360 Standard, and Norton 360 DeluxeThese plans start at $19.99 / year, which is an excellent value given the number of quality features included in every package. I recommend Norton 360 Deluxe, which costs $49.99 / year and comes with all of the features mentioned above, plus parental controls and a privacy monitor. It covers up to 5 devices and comes with a generous 60-day money back guarantee.

Download Norton now

Read our full Norton review

🥈2. Bitdefender — Best Feature-Rich Alternative to Kaspersky

Best Kaspersky Alternatives in 2022

Bitdefender is a lightweight antivirus that uses signature-based scanning and machine learning to detect all types of malware. In each of my tests, Bitdefender consistently scored a 100% malware detection rate — and its scanner didn’t slow my system down nearly as much as Kaspersky’s did.

Bitdefender comes with more features than most antiviruses on the market:

  • Real time protection.
  • Web protection.
  • Advanced ransomware protection.
  • Parental controls.
  • VPN (200 MB daily limit).
  • Anti-theft protection (Windows and Android only).
  • Password manager.
  • Webcam and microphone protection.
  • And more…

Bitdefender’s web protection blocked every phishing website I tried to access. This included phishing websites that Kaspersky’s web protection missed. Bitdefender’s web protection also checks websites for dangerous downloads and fraudulent content before you access them, which is pretty cool. Kaspersky’s web protection isn’t nearly as advanced.

I also like Bitdefender’s parental controls a lot better than Kaspersky’s. Like Kaspersky, they include geo-fencing to warn you if your kids leave a safe location, as well as content filtering, app usage restrictions, device time limits, and internet usage monitoring. But Bitdefender makes it super easy to use its parental controls, while Kaspersky’s are extremely hard to figure out.

Bitdefender offers several payment plans, including Bitdefender Antivirus Plus, Bitdefender Internet Security, Bitdefender Total Security, and Bitdefender Premium Security. Bitdefender Total Security is an awesome value — it only costs $36.00 / year and gives you access to all of Bitdefender’s features on up to 5 devices across Windows, Mac, Android, and iOS. But if you want unlimited VPN usage and coverage on up to 10 devices, Bitdefender Premium Security is only $69.99 / year. Either way, each plan is available with a 30-day money back guarantee.

Download Bitdefender Now

Read our full Bitdefender review

🥉3. Intego — Best Kaspersky Alternative for Mac

Best Kaspersky Alternatives in 2022

Intego for Mac is my favorite Mac-based antivirus in 2022. Its antivirus scanner was able to remove 100% of Mac-based malware in my tests, and it didn’t slow down my device during full system scans.

Intego for Mac also includes some really good features to keep your Mac protected in 2022, including:

  • System cleaner and optimizer.
  • Backup tool.
  • Parental controls.

Intego’s secure backup tool lets you regularly back up files, folders, or drives onto an external or separate integrated drive. In short, it works similarly to Apple’s Time Machine, but it comes with more customization. You can schedule backups, sync backups, or even back up your entire system onto a separate Mac and boot into it — which is super cool. Kaspersky’s backup and restore feature is very basic, allowing only 2 GB of storage space on the cloud.

Intego’s parental controls and system tune-up features are also really good — Kaspersky’s additional features are worse than macOS’s built-in protections, while Intego’s are more advanced and intuitive (you can check out my full Intego review for more details).

Intego’s plans are slightly more expensive than Kaspersky’s, but they’re also much better. At $24.99 / year, Mac Internet Security X9 is a good option if you’re in the market for a cheaper antivirus with only malware and web protection. But I prefer the Mac Premium Bundle X9, which includes secure backup, system tune-up, and parental controls for up to 5 Macs for only $39.99 / year. Regardless of which plan you opt for, you can try Intego for Mac with a 30-day money back guarantee.

Download Intego Now

Read our full Intego review

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

Now that you’ve chosen your alternative antivirus, you need to uninstall Kaspersky from your device. The steps vary depending on what device you’re using, so select the option most relevant for you.

How to Uninstall Kaspersky From Your Windows PC or Laptop

Uninstall Kaspersky on Windows 11

  1. First, exit Kaspersky by right-clicking on it in your taskbar and clicking Exit.

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

  1. Confirm your selection.
  2. Click on the Start icon on your taskbar.
  3. In the “Type here to search” section, type “programs”.
  4. Click Add or remove programs.

How to Uninstall & Fully Remove Kaspersky Files From Your Devices6. Find Kaspersky (and Kaspersky VPN) in the list of installed programs (you can also search for them). Click on the three horizontal dots to the right and click Uninstall.

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

7. Follow the uninstallation wizard and you will have successfully removed Kaspersky from your Windows 11 PC.

Uninstall Kaspersky on Windows 10

  1. Next to the Windows icon, in the search bar, type “remove.” Then, click Add or remove programs.

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

  1. Go through your installed program list until you see Kaspersky (and Kaspersky VPN). Click on them, then click Uninstall twice.

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

  1. Follow the uninstallation wizard to successfully remove Kaspersky from your Windows 10 PC.

Uninstall Kaspersky on Windows 8

Note: You should follow these steps from the Windows 8 “Live Tile” view.
  1. Type “control panel” directly into your keyboard, then click on the Control Panel (which should appear on the right side of your screen).

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

  1. Click on Uninstall a program.

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

If you can’t see Uninstall a program, you need to ensure the Control Panel’s “View by” option is set to Category.

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

  1. Go through your list of installed programs until you see Kaspersky and Kaspersky VPN. Click on both of them and click Uninstall. Follow the uninstallation wizard to successfully remove Kaspersky from your Windows 8 PC.

Uninstall Kaspersky on Windows 7

  1. Click on the start menu and click the Control Panel.

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

  1. Click on Uninstall a program.

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

Note: If you can’t see Uninstall a program, you need to ensure the Control Panel’s “View by” option is set to Category.

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

  1. Go through your list of installed programs until you see Kaspersky and Kaspersky VPN. Click on both of them and click Uninstall. Follow the uninstallation wizard to successfully remove Kaspersky from your Windows 7 PC.

How to Uninstall Kaspersky From Your Mac

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

There are two ways to uninstall Kaspersky from Mac, and they’re both easy (method 1 is much easier, in my opinion).

Method 1:

  1. Open Kaspersky Internet Security for Mac and click Help, followed by Support.
  2. In the window that appears, click Uninstall.
  3. Confirm your selection.
  4. Enter your account username and password and click OK.
  5. Wait for the uninstallation to finish.

Method 2:

  1. Download the Kaspersky Removal Tool from Kaspersky’s Support Page.
  2. Run the uninstaller file.
  3. In the window that appears, click Uninstall.
  4. Confirm your selection.
  5. Enter your account username and password and click OK.
  6. Wait for the uninstallation to finish.

How to Uninstall Kaspersky From Your iPhone or iPad

  1. Hold down the Kaspersky icon on your home screen.
  2. Select Remove App from the drop-down menu.
  3. You have successfully uninstalled Kaspersky from your iPhone or iPad.

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

How to Uninstall Kaspersky From Your Android Smartphone or Tablet

  1. Find the Kaspersky icon on your home screen and hold your finger on it until the Uninstall button appears.
  2. Tap this button, then tap OK in the pop-up that appears.
  3. You will have successfully removed Kaspersky from your Android.

How to Uninstall & Fully Remove Kaspersky Files From Your Devices

How do I uninstall Kaspersky without a password?

You don’t need a password to uninstall Kaspersky on Windows, Android, or iOS. However, Kaspersky needs your user account password to be uninstalled on Mac, and there’s no way to bypass this. If you don’t have your account username or password for Mac, follow these steps:

  1. At your Mac’s login screen, click the question mark icon.
  2. Click the arrow next to Restart and show password reset options.
  3. Follow the instructions to reset your password.

You should now be able to remove Kaspersky from your Mac by following our instructions above. Once you have, be sure to pick an alternative antivirus. I recommend Norton or Bitdefender, but Intego is also a good choice for Mac.

Are Kaspersky products safe?

Yes, Kaspersky products are safe, and there’s no evidence to suggest otherwise. Despite being headquartered in Russia, Kaspersky doesn’t steal user data and only aims to keep your device protected from malware. However, if you are worried about Kaspersky, you should uninstall Kaspersky following our instructions and select a different antivirus. I recommend Norton.

Is Kaspersky no longer free?

Kaspersky offers a free antivirus called Kaspersky Security Cloud. However, it doesn’t include the same features as Kaspersky’s premium plans. With online threats on the rise daily, I think it’s worth paying a bit of money and upgrading to an antivirus such as Norton 360 Deluxe or Bitdefender Total Security.

About the Author

Sam Boyd
Sam Boyd
Contributor
Published on: August 2, 2022

About the Author

Sam Boyd is an avid tech fan with a keen interest in cybersecurity products and online safety. When he isn't researching the latest online threats, he enjoys chilling out with some video games and getting outside, exploring new parts of the world with his family.