SplashID Reviews 2020

2.5
DECENT
Ranked 44th from 49 password managers
Ranked 44th from 49 password managers
Sophie Anderson
Sophie Anderson
Published on: September 13, 2020

Detailed Expert Review

SplashID is one of the most limited password managers I’ve ever seen. While it manages to store your information and even offers some decent organization features, it falls behind competitors like 1Password and RoboForm, which automate actions—like importing passwords and password capturing—that in SplashID, the user has to do manually. This is a big turn off and caters only to those who are experts in password management software. And if that is the case, those users will already be using a manager that provides them much better options. All of this in combination with a poor support system leave much to be desired.

I’ve reviewed over 70 password managers in the past. Because of this, I’m able to give you a thorough review regarding SplashID, and can tell you why the app’s free plan and support systems are so limited compared to its modern counterparts. Read on to see my thoughts on the platform and why you’re going to want to stay away from this password manager.

 

Features

SplashID Features Overview
Security
2-Factor Authentication Yes
Encryption level AES-256 encryption
Multi-device sync Yes - paid
Backup and recovery Yes - paid
Mobile apps available Yes - Android, iOS
Password generator Yes - paid
Browser extensions No
Password Auto-import No
Form autofill Yes
Support
Email Yes
Live Chat No
Phone No
FAQs Yes
Languages available English
24/7 support On the forum
Before getting into the features, note that while SplashID does have a free plan, a majority of the features, such as multi-device use and automated backups, are only available on a paid plan. The free plan nets you little more than basic password management. Other free managers like RoboForm provide much more, like password strength detection, without a fee.

Key Safe

Unlike many password managers we’ve reviewed like LastPass or 1Password, SplashID has a licensed hardware device called a key safe. Holding up to 4GBs of information, this USB stick holds your information offline for ultimate protection. Plug it into a Windows or Mac device and the SplashID application will open up with all of your data. Once removed, none of that information is stored on the device. Of course, this is a fee on top of the traditional software, but there are bundle plans that include a year of the software with purchase of the hardware.

The key safe can be refunded as well, and even works with existing accounts should you buy one later on.

Dashboard

The SplashID Dashboard is similar to the strength detectors in LastPass and Dashlane. Here, the software provides an overall record of all of your passwords, noting which are weak, which are old and need to be changed, and which are repeated.

Dashboard

You can list the affected categories based on their issue, however, you must go in and manually change each password from there. The feature previously mentioned in Dashlane and LastPass sorts your passwords by strength and can even automate the changing process depending on the website. SplashID’s simply informs you of the issue and you must go back and change it yourself.

Dashboard

Overall, the dashboard is pretty basic. It tells you the amount of password records, which types they are, like credit card numbers or a driver’s license, and then the categories your info is broken into, such as business or personal logins. It does, however, show you your last five data backups and provides a link to the backup page, in which you can download, unlock or share the backed-up information.

Information Sharing

SplashID allows you to share any of your information with the other users or even non-users with the click of a button. Of course, this is a fairly standard feature, with managers like RoboForm offering it as well.

Information Sharing

That said, it is done very simply here. All you need to do is enter the email of the user you want to share with, and a password for them to unlock it. It’s recommended that you uncheck the box that reads “send password in email,” as that is a insecure way to share information. If someone unintended reads that email, they will have access to your data.

Once received, the user simply enters the password and a web page details the shared information. Unfortunately, someone with SplashID can’t automatically integrate this data into their SplashID client unlike with DashLane or LastPass. The integration must be done manually. That, and those competitors keep the password private—a feature that SplashID does not support. Also, this link is only valid for 24 hours.

Password Generator

SplashID’s password generator is just fine. It offers the baseline features for a generator and nothing more, unlike 1Password’s which allows you to customize the generator to be a PIN or a memorable password instead of a random one. That said, a generated password is still much more secure than a memorable one.

Password Generator

With this one, you can choose the character length and which special characters you’d like. The software then generates 10 passwords for you to pick between based on the criteria. An odd touch, however, is that you can generate any field in the software—not just passwords. This is an oversight, as you can accidentally overwrite something like a website URL or your health insurance policy number with a few misclicks. This is unlikely to happen, but still entirely possible. Fortunately, the software asks you to save changes before leaving, so if you accidentally do something, it probably won’t save.

Password Generator

Plans and Pricing

As mentioned above, SplashID’s free plan offers little more than a password storage solution. If that’s all that you’re looking for, feel free to try it out. That said, you can only install the software on one device—either your phone, tablet or desktop, via the free plan. Keep in mind that even trying out the software on a device means it’s stuck on that one, so download only on the device you’d like to use SplashID on.

Most other password managers like RoboForm and LastPass offer fleshed out free plans. Fortunately, the SplashID Pro plan is incredibly cheap for both its monthly and yearly plans. In fact, the prices are so cheap that it almost makes up for SplashID not having a browser extension like just about every other password manager in 2019.

Paying gives you access to the app on multiple devices such as iOS, Android, Windows Phone, MacOS, Windows and, for some reason, Blackberry. You also gain access to the platform’s cloud back ups. However, while the cloud is secure, it isn’t foolproof. Those with extra sensitive data may want to stick with SplashID’s local storage to mitigate that risk, or even buy the hardware key safe mentioned earlier. Fortunately, you can pick and choose which information is shared by modifying it with each entry.

You also gain access to the Dashboard with the paid plan, alongside the aforementioned sharing features. Paid users will also see priority support when interacting with the SplashID team.

Plans and Pricing

There is a “teams” plan that the SplashID website links to, but this is an entirely different software built off of the SplashID network. This platform offers a host of features like unlimited users, two-factor authentication and data imports—a much closer offering to password managers in 2019. Interested users can take advantage of a 14-day free trial.

Ease of Use and Setup

SplashID takes only minutes to install. From there, you log in with your master password or you can create a swipe pattern that works with both the desktop app and the mobile one. However, the setup past that is time-consuming and much more difficult than it needs to be.

To start, you can only import features via a CSV file or through a previous SplashID account. There is no browser bookmark import feature like in RoboForm or support for other managers like in 1Password. With the lack of a browser extension as well, you’re stuck entering in all of your information manually. Also, there is no way to change the language from English, leaving most countries in the world unable to use the platform.

In terms of data, all of your information is stored in the SplashID Safe. The software comes with default info types like bank account, insurance, phone numbers and more, with the ability to create a custom one.

Ease of Use and Setup

This process is actually quite intuitive. All you must do is click “Add new type” and you can create the name and any fields you’d like to enter. Of course, this feature is in nearly every password manager, but it’s done very easily here.

These types can be organized even further into categories. The app launches with “Personal” and “Business” categories, but you can create custom ones from within the software. On the main page, you can then sort entries by their category, type or by which you’ve marked as your favorite, which you can do by clicking the star next to its name.

Rather annoyingly, SplashID doesn’t autofill any of your information, a feature, again, part of pretty much every modern password manager. Instead, the app does allow some form of login, allowing you to automatically open the web page and enter in information via the login button on the top right-hand side of any entry. You can also change the settings to have SplashID autofill these settings with or without auto submitting as well.

Ease of Use and Setup

A nice personal touch is SplashID’s sample entries. You can choose to launch these when starting the application, which fills your safe with sample checking accounts, credit cards, logins and more. Users with almost no experience using password managers will appreciate this, as it shows exactly what sort of information you should be putting in to better your experience.

Ease of Use and Setup

This feature almost makes up for the lack of import methods. This method is in other password managers, like F-Secure Key, but most competitors like RoboForm auto-import this information.

There is also a “DeDupe” feature used to check if any of your passwords are duplicates. However, I purposefully entered two passwords that were the same, and the software didn’t catch it. 1Password offers this feature within its “Watchtower” and it works brilliantly with that app.

The mobile application works exactly the same as the desktop one. In fact, I could only find two differences. When clicking “login” in one of your data entries, the app opens the website within its own web browser rather than your device’s default one. On a desktop, it opens within your chosen browser. Also, the mobile application prevents you from taking screenshots just like 1Password’s.

Security

SplashID offers two-factor authentication for new devices via an email or mobile phone. However, it cannot be enabled via the desktop or mobile application. To turn it on, one has to log into the SplashID web app and head to account settings to enable it.

Security

Otherwise, the platform encrypts information via the industry standard 256-bit AES. Also, according to the app’s support page, SplashID’s security team performs regular scans to search for network vulnerabilities, ensuring that any information you may have stored on their servers remains safe. The team also carries out daily server backups.

As mentioned, you have the option of cloud backups or local device storage. While local is the safer option, keep in mind that information won’t sync to other devices with that option checked.

Unfortunately, there isn’t a family plan or emergency contact option like with 1Password or RoboForm’s offerings. So if you lose your master password, you’re out of luck. Passwords are never seen by SplashID staff, and multiple wrong logins will delete all local files off of a device.

Customer Support

SplashID customer support is incredibly limited. According to the features page, paid subscribers get priority support. However, there is no phone number to call. All that the website provides is an email to contact. Clicking on the email takes you to a fillable form. Platforms like RoboForm offer ticket systems, chat via social media platforms and even callbacks. This lack of contact options is quite frustrating, and there’s no clear answer as to what that priority support pertains to.

Customer Support

There is a help desk full of useful articles and user questions as well. This platform acts as a sort of forum, though not many people post on here. It’s easy enough to use, as you can browse through the posts or type in some keywords in the search bar.

Customer Support

When I asked for a refund, the customer support team sent back a templated response. They asked if I would like to stop using the apps or switch to another license, when I clearly asked for a refund on my purchase. That said, the team did respond to me in a timely fashion.

SplashID Products & Pricing

SplashID Free
SplashID Pro
Bottom Line

Overall, SplashID is an incredibly limited password manager. Unlike its modern competitors like LastPass, RoboForm or 1Password, SplashID is missing basic features like auto-imports or a browser extension. Its free plan is one of the most limited I’ve ever seen, and the support system leaves much to be desired.

SplashID isn’t useless, however. It does provide a good level of customization and a dashboard similar to 1Password’s Watchtower, but again, both of those features are done better elsewhere. SplashID’s one unique offering is its hardware storage device, which you have to pay extra to even gain access to.

About the Author

Sophie Anderson
Sophie Anderson
Cybersecurity researcher and tech journalist

About the Author

Sophie Anderson has spent the last 10 years working as a software engineer for some of the biggest tech companies in Silicon Valley. She now works as a cybersecurity consultant and tech journalist, helping everyday netizens understand how to stay safe and protected in an online world.

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SplashID User Reviews

8 3
Based on 11 reviews in 1 language 4
You can trust the Community! Companies can't ask us to delete or change user reviews.
Oct. 24, 2020 NEW
Mark Bonamer
Mark Bonamer
United States
0.5
Find alternative
Windows User
been using this app since Palm days but clearly they cannot keep up with IOS and Win10 changes because local sync does not work as it did in the past. Support just repeats the old update/reboot mantra when that is not fixing the problem. now i have to change direction and find a replacement.
Sep. 13, 2020
Amico
Amico
Poland
4.0
Using for 10+ years and it work
Windows User
I can agree with the author about fairly limited feature set but it is sufficient for my in daily use for so many years, so maybe this is about key features just working, not 100's of gimmicks.
What is crucial is that the software dependently works for so many years unlike other competitor which get discontinued or broken and never fixed.
Syncing between Android and PC works seamless as well as automatic backup.
Sep. 9, 2020
Alex T
Alex T
United States
3.0
SplashID is OK
iOS User
I have used SplashID since it supported the iPhone. There has been no update in almost a year. Others have mentioned some long term bugs. I get the feeling this it is either a product that is being more marketed to corporate or its on its glide path to the dust bin. Unfortunately there is app lock in for this kind of software otherwise I would have switched but it’s gonna be painful to migrate.
Aug. 10, 2020
Cromagnum Man
Cromagnum Man
United States
4.0
Author Wrong
Windows User
Author is wrong. There is a browser extension for SplashID, which I have been using since my Palm Pilot Personal days (1996). App is not perfect but I still like it.
Aug. 8, 2020
Joe L
Joe L
United States
5.0
Have used for 10 years
Mac User
Yes, it crashes sometimes. And the database becomes corrupted showing Greek characters. And sometimes the entire database duplicates itself with two records of each record. And customer service can be slow. But I prefer it to 1password which I also purchased and tried last year. Sometimes LESS automation is better! I feel like I have more control.
United States
3.5
OK review by the author.
iOS User
But you need to consider that you mention the hardware key as “but you have to pay for it”; like it’s free everyplace else in the world. Feels just a little biased. Not a perfect solution, for example, I’d like the ability to sync DIRECTLY between a phone and a tablet; however it isn’t possible today. Not sure why, but it’s not. To me, that’s the big item on the wishlist. It’s been a great product for other features, in my use case.
Andrew G.
Andrew G.
United States
4.5
an "OK Boomer" response
Windows User
So like others that have posted here, I've been using SplashID for a million years. While I get that there are many options that are more modern, it still works for me. Also, for the record, it does allow for installation on multiple devices. I've got it on my Windows 10 desktop and several iOS and iPadOS devices so that I can share with my spouse.
Gaetan
Gaetan
United Kingdom
5.0
Great for me
Windows User
I am been using SplashID since I had my first Blackberry (yes this word exist!) and I moved on to iPhone/iPAD and from about a new laptop every years since 2000. Never had an issue with installing SplashID on any device.
Works well with FaceID.
I understand its may not be the most advance PWD manager software but it does what it advertises. 5* for me.
Neil Merchant
Neil Merchant
United Kingdom
5.0
Works for me
iOS User
Key features:
1) fields are customisable, and you can store almost anything, not just userid/passwords: club memberships, license numbers, passport/IDs, whatever.
2) You can use it without any cloud features, just replicating across your devices, which suits me just fine. I really DON’T want every important asset in my entire life out there
3) Lack of autofill - a bit of a pain, but protects me from all and any browser issues
4) I have over 300 records, and have used it for many years, as Ive moved from PC to PC, tablet to tablet and phone to phone, without any issues. I did recently have a minor issue with record counts being inconsistent across devices. An export and reimport on my PC, followed by device syncs, solved that easily and ...Show More
Don G
Don G
United States
5.0
I love SplashID
Mac User
I've been a user of splashid for years and its the only password manager I use. The app allows me to cloud sync on multiple devices (iphones, ipads, mac, pc). The interface is straightforward and the fields can be customizable.

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