PC Matic Review: Quick Expert Summary
PC Matic is not your typical antivirus software. Instead of using a blacklist of known malware like most antiviruses do, PC Matic’s antivirus scanner has a whitelist of all known legitimate programs. It blocks any program that’s not on the whitelist.
I was curious about whether PC Matic’s unconventional approach to malware detection would really work. To find out, I tested it against a wide range of malware, including viruses, trojans, and ransomware. I also assessed its additional features, ease of use, and overall value.
During my tests, PC Matic’s malware detection rate was 100% — while that’s good, it also blocked a lot of completely legitimate programs.
Another issue is that PC Matic doesn’t have many of the additional internet security features offered by competing brands. For example, Norton offers a VPN (virtual private network), a password manager, and parental controls, and Bitdefender offers web and microphone protection, ransomware remediation, system optimization tools, and a secure web browser.
However, I like PC Matic’s PC optimization tools. They check for driver updates, remove junk files, defragment hard disks, and do a lot of other system cleanup tasks.
I also like how easy it is to use PC Matic’s mobile app (Android only) — although it may be a little too basic for advanced users. But I’m disappointed that PC Matic doesn’t yet have a mobile app for iOS.
Honestly, I don’t think PC Matic can compete with the best antivirus programs in 2022. However, it’s a decent, low-cost antivirus that provides good protection against malware.
|🏅 Overall Rank||#19 out of 67 antiviruses|
|🎁 Free Plan||No|
|💸 Starting Price||$50.00 / year|
|💰 Money-Back Guarantee||30 Days|
|📀 Operating System||Windows, Mac, Android|
PC Matic Full Review
PC Matic is a decent antivirus that’s easy to set up and use. It uses whitelisting to block malware, which works well, but it also often blocks legitimate programs.
PC Matic Security Features
PC Matic’s malware scanner uses whitelisting to block malicious programs. This means that PC Matic has a database of known “good” programs and blocks programs that aren’t on that database.
If a program isn’t on PC Matic’s list, it’s automatically sent to the company’s testing team. If it proves to be safe, it ends up on the whitelist. You can manually whitelist a program if you don’t want to wait until PC Matic’s team tests it.
PC Matic says that blacklisting programs isn’t effective because hackers constantly come up with new threats. The logic is that it’s easier to keep track of good programs than it is to “keep up” with new malware.
This sounds good, but there are two problems with this approach:
1. PC Matic regularly blocks valid programs. If a program isn’t on its whitelist, PC Matic will block it — regardless of whether it’s an actual threat or not. Sure, the PC Matic team looks into unknown programs and you can whitelist programs, but getting a lot of false positives can be annoying.
2. PC Matic likes to say that other antiviruses only use blacklists to prevent malware. It’s true that antivirus programs use blacklists, but they also use other advanced methods to detect malicious behavior. Premium antiviruses like Norton, Bitdefender, and BullGuard use malware databases, artificial intelligence, and machine learning to identify and block emerging and advanced threats.
PC Matic also has a feature that detects malicious scripting activity — malware that, unlike a .exe file, doesn’t need to be downloaded. It also provides some protection against brute force attacks, which is when a hacker tries to discover user logins and passwords by guessing them.
PC Matic’s approach to malware detection isn’t bad — but it’s not great either. I’d like to see PC Matic come up with a more effective way to separate safe, unknown programs from dangerous, unknown threats. However, I agree that it’s better for an antivirus program to show false positives than false negatives. And I can’t say that PC Matic’s approach doesn’t work — after all, it was excellent at blocking all types of malware during my tests.
PC Matic Comprehensive System Scan
PC Matic scans devices for a wide range of problems. It looks for malware, junk files, driver updates, broadband quality, and many other things that can harm or slow down your device.
When I tested PC Matic by running a scan, it completed in just 2 minutes, which was very strange. When I looked at the report, I saw that PC Matic actually didn’t perform malware scanning.
I found this very unusual. Firstly, the default scan settings include malware scanning — and PC Matic says it “HIGHLY” recommends keeping malware scanning checked.
Second, I appreciate that PC Matic scanned my computer for a wide range of issues. But when I’m testing an antivirus software, I’m first and foremost interested in its ability to detect and remove malware from my device.
So, I gave PC Matic’s scan another try. The second scan was also finished very quickly (in 3 minutes), but the report included malware scanning this time.
One interesting thing was that PC Matic found one “virus” on my computer — Lavasoft Web Companion. Lavasoft Web Companion is a potentially unwanted app (PUA) that is often installed on a device together with other software. I don’t remember installing it, so it’s nice that PC Matic caught it.
However, as annoying as it may be to discover that you unintentionally installed an app, Lavasoft Web Companion isn’t a malicious program. I don’t think PC Matic should categorize it as a “virus”, as this may confuse some users.
PC Matic also has a simple-to-use scan scheduler. When the first system check is complete, you can schedule a scan for any device registered under your account.
To schedule a scan for all my devices, I simply had to set a time and date and go through the default options to see if I wanted to make any changes. For example, I could schedule a full scan instead of a quick scan or disable automatic driver updates. I could also choose to receive my scan results by email — which is pretty useful as I like to run scans on my home PC while I go to run errands.
Overall, PC Matic’s scan is decent. I found it very easy to scan my computer and schedule both individual and group scans. However, while its whitelisting strategy is okay, I’d like to see PC Matic include more advanced malware-fighting technology, like Norton and McAfee do.
PC Matic Report & Cleanup
After completing a scan, PC Matic delivers a detailed, color-coded report with explanations and recommendations.
The report is packed with information, and while some users may find it quite useful, I honestly felt pretty overwhelmed. After thoroughly inspecting the dashboard instructions, I understood what every color represented (for instance, red is for issues that require immediate action, gray is for skipped scans, and dark blue is a non-essential tweak). But, I think that the report should be much clearer and easier to understand.
Once I inspected my report, I proceeded to fix the issues that PC Matic found. I could choose whether I wanted to fix all the problems or skip some of them.
While it’s recommended to resolve all the detected issues, I had to uncheck one option — disk defragmentation — because I have an SSD disk. Experts recommend SSD disk users do not use defragmentation. I was surprised that PC Matic even offered me this option because it recognized that I had an SSD disk during the scan. Still, I like that I had the choice to disable this option.
PC Matic resolved all the issues in just a couple of minutes. It advised me to restart my computer and do another scan to make sure there were no more problems. I followed the instructions, and PC Matic didn’t find any new issues.
I like that PC Matic’s report is detailed, but I think it could be easier to understand and better organized. However, the cleanup process is quick and simple, and I like how you can select whether to fix all the problems or just some of them.
PC Matic does real-time malware protection differently. Antiviruses like Norton, Bitdefender, and Intego have real-time protection already included, but PC Matic offers SuperShield, an additional feature that needs to be downloaded separately.
SuperShield uses PC Matic’s “global whitelist” — all the things PC Matic thinks are legitimate — to recognize and stop malware from infecting devices.
You can turn on SuperShield at the end of PC Matic’s installation process, or you can enable it later. However, keep in mind that you can’t use SuperShield until you perform at least one system scan.
To make sure SuperShield is running on your computer, check your system tray. If the SuperShield icon is green, you’re protected. If the icon is yellow, SuperShield is updating, and if it’s red, SuperShield isn’t working.
SuperShield is easy to use and understand. I could access the SuperShield report from my dashboard, which showed all programs and apps that were running or trying to run on my device. A green circle next to an entry means it’s a good program. Yellow circles indicate unknown programs, and red circles indicate unknown or malicious programs that were blocked.
I wanted to see how SuperShield reacted to malware, so I tested it against some ransomware. As soon as I downloaded the ransomware simulator, SuperShield blocked the software. I then whitelisted the ransomware simulator and ran it on my device, but SuperShield was super persistent and wouldn’t let it execute, which is great!
I also put other malware on my PC, including viruses and trojans, and SuperShield blocked every one. Overall, SuperShield does a pretty good job at stopping malware from entering your system.
SuperShield also blocked legitimate programs during my tests. However, I could whitelist the programs that I knew were safe.
Keep in mind that manually whitelisting programs is ONLY recommended if you’re 100% certain that they are legitimate. Unknown programs are automatically sent to the PC Matic team for inspection, and it takes the team a couple of hours to analyze them. If you’re not absolutely sure that a blocked program is good, wait for the PC Matic team to inspect it and determine whether it’s safe or dangerous.
In general, I think it’s really weird that real-time protection is optional. That said, SuperShield was simple to use and consistently prevented malware from executing on my device. However, it also prevented safe and unknown programs from running, which is a bit annoying. But the PC Matic team is quick to analyze unknown programs, and you can manually whitelist programs you know are safe.
While it’s not my favorite real-time malware protection tool (Norton’s is way better), I still think PC Matic’s SuperShield is a decent option.
PC Matic blocks all unknown programs regardless of whether they’re malicious or not — but you can whitelist unknown programs you know are safe.
If PC Matic blocks a program during a system scan, you can easily whitelist it from within the dashboard. PC Matic shows a list of blocked programs, and all you have to do is check the whitelist box next to the program you want to unblock.
If PC Matic flags a file as unsafe but you still want to use it, you can use the Quarantine tool to restore it. All you have to do is open the Options tab on the dashboard, select Quarantine, select the item you want to restore, and click Restore.
However, when I wanted to whitelist a program that SuperShield blocked, things got a bit complicated. I had to:
- Click on the SuperShield icon in the system tray.
- Hover over Protection Level > Block Notification Method.
- Select Prompt for Override (advanced).
- Open the program I wanted to whitelist.
- A window appeared and I selected Always Allow.
After I whitelisted a program, I had to return SuperShield’s settings to normal (the default option is Display Only — Recommended) to prevent it from whitelisting ALL blocked programs in the future — including dangerous ones like malware.
Whitelisting programs that are blocked during a system scan is simple, but I’d like to see an easier solution for whitelisting programs from within SuperShield. However, I think it’s great that users don’t have to wait for PC Matic to whitelist programs that are legitimate — just don’t forget to return SuperShield’s setting to default when you’re done manually whitelisting programs!
PC Matic Plans and Pricing
PC Matic’s Home Security plan is one of the most affordable antivirus programs on the market. While it’s pretty basic when compared to top brands like Norton or TotalAV, it’s a decent option if you don’t need a lot of extra internet security features. PC Matic offers yearly or lifetime options on the Home Security plan.
If you’re based in the US, there’s also a Support Unlimited plan, which offers unlimited technical support for all of your devices (but it’s pretty expensive).
PC Matic Home Security — Annual Plan
PC Matic’s Home Security includes:
- Coverage for up to 5 devices.
- Real-time malware protection.
- PC optimization and maintenance.
- Scan scheduling for one or all devices.
- Ad blocker.
If you want to protect more devices, you can get a license that covers up to 10, 15, or 20 users, but it’ll cost extra.
Optional add-ons include PC Magnum, a program that permanently deletes sensitive information from devices and browsers. PC Magnum also includes dark web monitoring and a PC Matic installation CD. It can be upgraded to include credit monitoring and identity theft insurance of up to $1 million.
Priced at $50.00 / year, PC Matic is cheaper than many other antivirus programs, but it doesn’t include many of the features premium competitors offer. For example, Norton 360 comes with a VPN, dark web monitoring, a password manager, cloud storage, and more — this is a much better value.
PC Matic Lifetime — Best Value Plan
PC Matic’s Lifetime subscription is great value — it only costs $150.00 and provides unlimited access to PC Matic’s features and unlimited updates. It’s rare for an antivirus to offer a lifetime option, so PC Matic Lifetime is an excellent deal.
However, before making the commitment, you need to be sure that PC Matic is the right antivirus for you. If you’re interested, you can try PC Matic risk-free with a 30-day money-back guarantee.
PC Matic Ease of Use and Setup
PC Matic is super easy to use — it has a very intuitive interface and all of its features are easy to access and understand.
The best part is that PC Matic does all the work for you. You don’t have to use advanced features or deal with complicated settings to be protected against malware.
Because of this, PC Matic is a particularly good choice for beginners and non-tech-savvy users looking for a minimalistic, install-and-forget antivirus.
Installing and setting up PC Matic was simple. After I purchased PC Matic Home Security, I was redirected to the Getting Started page on the official website. There, I could go through tutorials, how-to-videos, and FAQs before installing the software.
Once I clicked on the Install PC Matic button, I was asked to choose my operating system. Even though “PC” is in the name, PC Matic works on Windows, Android, and Mac.
After choosing Windows, all I had to do was click on the Download button, confirm I had removed all other antivirus software from my system, and follow the installation instructions. When the installation was complete, I was prompted to launch PC Matic and log into my account. And that was it — installation complete!
All I had to do next was run a scan and enable SuperShield — which also didn’t take long and was just as easy (even though I didn’t like having to install a separate feature for real-time protection).
Using most of PC Matic’s features was very easy for me. I had no trouble running antivirus scans, scheduling scans, or adding safe programs to the whitelist. However, I did find some of SuperShield’s features a bit tricky.
When I wanted to whitelist a program from within SuperShield for the first time, I had to look on PC Matic’s website to find a tutorial. Thankfully, PC Matic has a great selection of FAQs and guides that clearly showed me how to whitelist programs that I use regularly.
Overall, PC Matic is easy to set up and use — I just had to make a purchase, download the program from the official site, and install it on my computer. I like that there are tons of step-by-step guides and videos on the site with detailed instructions on installing the program and dealing with any issues.
PC Matic Mobile App
PC Matic’s mobile app is only available for Android. Installing the app was simple — all I had to do was download it from Google Play Store and log into my PC Matic account.
I found the app pretty basic. I had two options:
- Scan all of my applications.
- Scan all of my files.
I tested both options, and both scans were finished in less than 10 seconds. The report only showed how many applications and files were scanned and how many infections were detected.
I then accessed the app’s menu, located in the upper right-hand corner. From the menu, I could access the app’s settings, scan history, web portal, and files that couldn’t be removed.
In the app’s settings, I could select to view my whitelisted apps and to schedule a scan. I could also choose to update the software only when I’m connected to a Wi-Fi network.
While the app doesn’t have many options, it works great. It’s not my favorite antivirus app for Android— I think there are many better options, including Norton and Avira. That said, I found it really easy to access and understand all of PC Matic’s mobile features, and performing and scheduling scans was very simple.
PC Matic Customer Support
PC Matic doesn’t have phone support or a human live chat, but they do have a live chat bot, email support, a wide range of user tutorials, and a forum.
The live chat bot is only useful for basic questions about PC Matic, like how to add it to a new device or renew your license.
For advanced questions, you need to send an email to PC Matic’s technical support team. I submitted a question using the email request form on the official site and got an automated email saying they’d get back to me as soon as possible. I received an answer in less than half an hour!
I was honestly impressed with PC Matic’s customer support — the answer I received was very detailed and easy to understand, and the support representative followed up with an email asking if I’d resolved the issue.
I also contacted PC Matic’s customer support team to request a refund. Although the site says that you have to contact the company by phone for this, I sent an email and they again got back to me in just 30 minutes. They confirmed my request and informed me that I could expect a refund in 5-7 days. And indeed, I received my refund exactly as promised.
PC Matic also has a ton of resources on their site, including:
- User guides that explain how PC Matic works.
- How-to videos.
- FAQs about all PC Matic products.
- Instructions on how to recognize and prevent tech support scams.
I really like the user guides and how-to videos. They’re very helpful when you’re getting started with PC Matic, or if you have any trouble setting up and using the software.
PC Matic also has a forum with a fairly active user community. While some topics have been inactive for months, I found the forum helpful overall. There’s tons of advice that can help you make the most out of PC Matic, and there are plenty of active users who do their best to answer new questions.
Overall, PC Matic’s customer support is really good. There’s no live chat or phone support, but the live chat bot is helpful for basic questions, and the email support is quick to respond and provides detailed answers. Plus, there’s a forum where you can talk with other PC Matic users and solve potential problems.
Final Verdict: Is PC Matic Any Good?
PC Matic is a decent antivirus program. Its whitelist-based malware scanner performed well in my tests, and its real-time scanner blocked all of the malware I tried to execute.
During my tests, PC Matic blocked a lot of legitimate programs simply because they weren’t in the PC Matic whitelist — but that’s OK. I think it’s better to get a couple of false positives than even one false negative. But I can’t say I’m too happy with the way PC Matic deals with unknown programs.
PC Matic also scanned my computer for performance issues and quickly resolved all detected problems. I like that it provides system optimization, but I wish the system scan reports were easier to understand.
PC Matic’s mobile app is pretty good for people who don’t want to bother with advanced options. However, I don’t like that it’s only available for Android.
There are plenty of excellent resources on the official PC Matic website, and the customer support team is quick to answer questions. I received a reply to my email in less than half an hour, and the answer was really detailed. However, there’s no phone line or human live chat like there is with other antiviruses such as Norton or TotalAV. The AI-powered live chat bot is useful for basic questions, though.
Overall, PC Matic isn’t the best antivirus program available. While its malware detection rate is really good, it doesn’t use advanced malware detection technology, like AI or machine learning. It also lacks many of the features included in the best antiviruses with internet security. But it’s still a decent option for users who want an antivirus and system optimization scanner that is easy to install and use, and it includes all the essential features you need to stay protected against most malware.
PC Matic — Frequently Asked Questions
Can I use PC Matic on mobile?
PC Matic works on Windows, Mac, and Android, but it’s not compatible with iOS.
The Android app is somewhat basic, but it works well. It provides malware protection, but it doesn’t have the useful device optimization tools that are included in the desktop version. However, it’s still a good choice for users who are looking for a simple, install-and-forget antivirus for mobile.
On the other hand, if you have an iPhone, you won’t be able to use PC Matic on your phone. To protect your iPhone, I recommend checking out the best antiviruses for iOS that provide protection against a wide range of cybersecurity threats.
Is PC Matic free?
No, PC Matic doesn’t have a free version, which is a bit disappointing. However, you can try PC Matic risk-free with a 30-day money-back guarantee.
If you’re looking for a free antivirus program, you could try one of the best free antiviruses in 2022.
On the other hand, if you’re willing to spend a couple of bucks on a premium antivirus, PC Matic Home Security is a decent option. It includes malware protection and device optimization features. PC Matic is also one of the only antiviruses to offer a lifetime subscription.
Is PC Matic secure?
Yes – PC Matic is a very secure antivirus program that uses whitelisting to detect malware. It performed really well in my malware tests, even though it doesn’t use the same technology as some of the top antiviruses on the market.
Instead of traditional blacklisting used by most antiviruses, PC Matic has a list of “good” programs and blocks the execution of files that aren’t on this whitelist, including various kinds of malware. While this unique approach does work, PC Matic frequently blocks legitimate programs, too.
I think regularly getting false positives is pretty frustrating. Also, I don’t like that PC Matic doesn’t have many of the online security protections included in the best internet security suites like Norton 360 or McAfee Total Protection.
What is PC Matic Magnum?
PC Matic Magnum is a program that removes sensitive information from your browser and device, and includes dark web monitoring. It permanently deletes your browsing history, download history, cache, image cache, and cookies — and can also remove MS Office and PDF files. PC Matic Magnum also includes dark web monitoring tools.
PC Matic Magnum can be purchased separately or as an add-on to the PC Matic package. It covers up to 5 devices, but you can choose to protect up to 10 devices for an extra cost. PC Matic Magnum is a good program, but a lot of the top-tier internet security companies, such as Norton, offer dark web monitoring and data removal tools as part of their antivirus plans.