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How to Cancel Scanguard Subscription (& Get a Refund) in 2022

Katarina Glamoslija Katarina Glamoslija

Short on time? Here’s how to cancel your Scanguard subscription and get a refund in 2022:

  • 1. Cancel your Scanguard subscription. Email Scanguard to cancel and ask for a refund.
  • 2. Uninstall Scanguard. Find the Scanguard application in your device’s settings and uninstall it.
  • 3. Try an alternative antivirus software. Download and install an alternative antivirus like Norton so your device stays protected.

To cancel your Scanguard subscription, all you have to do is contact customer service at the dedicated cancellation email address. You can also call the customer service hotline.

I emailed and got an automatic response immediately to confirm that Scanguard had received my inquiry, and a customer service agent responded just 6 hours later. They offered some incentives to remain a subscriber, but I replied that I still wanted to cancel.

I can also confirm that Scanguard’s money-back guarantee is completely legitimate. While I was told it could take up to 7 days to receive my refund, it was actually back in my account within 3 days.

Once you’ve canceled and uninstalled Scanguard, it’s important to choose another antivirus so your computer stays protected (my top choice is Norton).

RISK-FREE FOR 60 DAYS — TRY NORTON NOW

How to Cancel Your Scanguard Subscription (Step-by-Step Guide)

💰 Scanguard’s Refund & Money-Back Guarantee Policy: If you’re on an annual plan, you have 30 days to cancel and receive a refund. Monthly subscriptions must be canceled within 14 days to be eligible for a refund. Additional services like Safe Browsing, Family Protection, Adblock Pro, and other add-ons also have a 14-day money-back guarantee. Once you complete the cancelation process, your refund should be back in your account within 7 days.

Note: At this time Scanguard doesn’t offer an iOS app.

How to Cancel Your Scanguard Subscription on Your Windows or Mac Computer

  1. Go to Scanguard’s website and log into your account.

How to Cancel Your Scanguard Subscription (Step-by-Step Guide)

  1. Click on Billing Help in the Support drop-down menu on the website.

How to Cancel Your Scanguard Subscription (Step-by-Step Guide)

  1. Click on Cancelation.

How to Cancel Your Scanguard Subscription (Step-by-Step Guide)

  1. Select How do I cancel my account?

How to Cancel Your Scanguard Subscription (Step-by-Step Guide)

  1. On this page, you’ll find the email address for cancelation requests. Send an email from the account you signed up with asking to cancel. You can also request a refund at this stage.

How to Cancel Your Scanguard Subscription (Step-by-Step Guide)

  1. When you receive a response, you’ll be offered several incentives to stay with Scanguard. Just respond that you still want to cancel.

How to Cancel Your Scanguard Subscription (Step-by-Step Guide)

  1. You’ll receive another email from Scanguard with a link to finalize your cancelation. Click that link.

How to Cancel Your Scanguard Subscription (Step-by-Step Guide)

  1. Click Cancel My Account on each screen where you are offered incentives, until you reach the cancelation confirmation screen.

How to Cancel Your Scanguard Subscription (Step-by-Step Guide)

  1. Your refund will be automatically processed once the cancelation is complete. Take note of this information for your records.

How to Cancel Your Scanguard Subscription (Step-by-Step Guide)

  1. Decide on an alternative antivirus software so your devices stay protected. My favorite is Norton, because it offers heaps more useful features than Scanguard for a really good price. Bitdefender is also a great choice if you’re looking for more advanced features. If you just want a simple antivirus, TotalAV is a good choice.

How to Cancel Your Scanguard Subscription on Your Android Smartphone or Tablet

To cancel your Scanguard subscription on your Android smartphone or tablet, log into your Scanguard account via your smartphone web browser and follow the above instructions.

Best Scanguard Alternatives In 2022

Quick summary of the best Scanguard alternatives in 2022:

  • 🥇 1. Norton — Best overall alternative to Scanguard.
  • 🥈 2. Bitdefender — Feature-rich antivirus with a lightweight scanner.
  • 🥉 3. TotalAV — Great web security in an easy-to-use interface.

🥇1. Norton — Best Overall Alternative to Scanguard

Best Scanguard Alternatives In 2022
Norton 360 is the best overall antivirus alternative to Scanguard out of all the products I tested. It’s really easy to use, even for beginners with no technical knowledge, but it’s still fully customizable for users who want more control over their security settings.

To put Norton to the test, I downloaded over 1,000 test malware samples to my computer, including trojans, rootkits, ransomware, and more. Norton detected 100% of this malware.

Norton 360 also includes these features:

  • Secure firewall.
  • Password manager.
  • Webcam protection.
  • VPN (with unlimited data).
  • Dark web monitoring.
  • Cloud storage.
  • Ransomware protection.
  • And a lot more…

While Scanguard makes you pay extra for its very limited password manager, all Norton’s plans include a really good password manager. While it’s not as full-featured as the best standalone password managers on the market, Norton’s password manager is a fine option if you just want a simple password management tool.

I like Norton’s VPN too. When I tested it, I found the speeds pretty decent, and it has a larger server network in more countries than most of its competitors. That said, it doesn’t allow torrenting, and while I could access Netflix and Amazon Prime with no issues, I didn’t have any luck trying to stream Disney+ or HBO Max. Nonetheless, it’s still one of the best antivirus-bundled VPNs out there. Scanguard’s VPN is pretty good too, but you have to buy it as an add-on.

Norton 360 Deluxe is my favorite Norton plan. It provides a wide range of useful features for up to 5 devices across Windows, Mac, Android, and iOS for $49.99 / year. However, if you only need protection for 1 device, Norton 360 Standard ($39.99 / year) is a good option. Users in the US can benefit from Norton’s LifeLock packages, which include identity theft protections and start at $99.99 / year. There’s a generous 60-day money-back guarantee on all Norton’s plans.

Download Norton Now

Read our full Norton 360 review

🥈2. Bitdefender — Feature-Rich Antivirus With a Lightweight Scanner

Best Scanguard Alternatives In 2022
Bitdefender is another solid alternative to Scanguard. Like Norton, it removed all malicious threats from my computer during my tests. What’s more, its malware scanner is based in the cloud, so the impact on your devices is minimal, even during full system scans.

Bitdefender has a user-friendly interface, and just about anyone can make use of its features, which include:

  • Web protections.
  • System optimizer.
  • VPN (200 MB/day).
  • Parental controls.
  • Password manager.
  • Webcam protection.
  • Ransomware protection.
  • And a lot more…

If you’ve got kids, you’ll love Bitdefender’s parental controls, which give you access to your child’s location and their phone contacts. This is an area where Scanguard is lacking, with no parental controls at all. I’m a big fan of Safepay too, Bitdefender’s secure encrypted browser window for online banking and shopping. It lets you enter sensitive financial information online without having to worry about hackers getting hold of it. Again, this is something that Scanguard doesn’t offer.

Bitdefender offers plans to fit every budget, but the most affordable plans, Antivirus Plus ($23.99 / year) and Internet Security ($32.99 / year), only cover Windows devices. Users who need coverage for Windows, macOS, Android, and iOS can choose Bitdefender Total Security, which covers 5 devices for $35.99 / year. And if you want to use Bitdefender’s excellent VPN without the annoying 200 MB daily limit, Bitdefender Premium Security is a good choice, costing $69.99 / year. Bitdefender offers a 30-day risk-free money-back guarantee on all plans, meaning you can try it out for a month to see if it works for you.

Download Bitdefender Now

Read our full Bitdefender review

🥉3. TotalAV — Great Web Security in an Easy-to-Use Interface

Best Scanguard Alternatives In 2022
TotalAV is a great Scanguard alternative for both technical and non-technical users. Its interface is virtually the same as Scanguard’s, and it’s just as easy to access both the basic and more advanced features of TotalAV.

TotalAV detected 99% of the malware I tried to install on my devices during my tests. This is really good, but it’s not quite on par with the perfect results I saw from Norton and Bitdefender.

TotalAV’s features include:

  • Anti-phishing protection.
  • System clean-up tools.
  • VPN (virtual private network).
  • Password manager.
  • Data breach monitoring.
  • Identity theft monitoring (US only).
  • And a lot more…

I’m a huge fan of TotalAV’s VPN (which is rated our top antivirus-bundled VPN of 2022). I had no problem accessing Netflix and other popular streaming services, and the speeds were really good no matter whether I was connected to a nearby or distant server. I also really like TotalAV’s performance optimizer, which works a lot better than many of the others I’ve tried. It cleared over 1 GB of junk from my computer, and I noticed a real improvement in its speed and performance.

TotalAV’s features were really easy to locate and use on its intuitive interface. Most features have an obvious icon that lets you get started quickly. If you canceled your Scanguard subscription because it didn’t have an iOS app, like I did, TotalAV has you covered. Both its Android and iOS apps are really simple to navigate.

TotalAV offers several affordable plans starting at $19.00 / year. My favorite is TotalAV Total Security ($49.00 / year). It includes a password manager and ad blocker, and it supports 6 simultaneous devices. TotalAV offers a 30-day money-back guarantee so you can decide which features matter most to you and find the right plan for your needs.

Download TotalAV Now

Read our full TotalAV review

How to Uninstall & Fully Remove Scanguard Files From Your Devices

Once you’ve picked a different antivirus, you’ll need to uninstall Scanguard and remove all its files. The steps are slightly different depending on your system, so choose the device or devices you’ve installed Scanguard on from the options below.

How to Uninstall Scanguard From Your Windows PC or Laptop

Uninstall Scanguard on Windows 11

  1. Click start on the bottom of your screen.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

  1. Type “programs” into the search bar and click Add or remove programs.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

  1. Click on the vertical dots next to Scanguard and click Uninstall.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

  1. Follow the instructions on Scanguard’s uninstall wizard until all files are removed from your device.

Uninstall Scanguard on Windows 10

  1. Type “remove” into your search bar and click Add or remove programs.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

  1. Find any programs related to Scanguard, click on them, and click Uninstall twice.

How to Uninstall & Fully Remove Scanguard Files From Your Devices3. Follow the instructions on Scanguard’s uninstall wizard until all files are removed from your device.

Uninstall Scanguard on Windows 8

  1. Type “control panel” into your search bar and click the Control Panel button.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

  1. Click on Uninstall a program.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

Note: if you don’t see the Uninstall a program option, make sure View by is set to Category.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

  1. Scroll down the menu until you can see Scanguard’s programs. Click on them, then click Uninstall. Follow the uninstall wizard to finish uninstalling Scanguard from your Windows 8 PC.

Uninstall Scanguard on Windows 7

  1. Click on Control Panel in the start menu.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

  1. Go to “programs” and then click Uninstall a program.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

Note: View should be set to Category.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

  1. Scroll down the list of programs until you see programs related to Scanguard. Click on them, then click Uninstall and follow the instructions on Scanguard’s uninstall wizard to complete the uninstallation process.

How to Uninstall Scanguard on Your Mac Computer

  1. Open the menu on your Mac and search for Scanguard. Select Uninstall Scanguard.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

  1. When prompted, confirm that you want to uninstall Scanguard.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

  1. Log into your Apple account and click OK to give Scanguard permission to make changes to your Mac.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

  1. Click OK to give osascript access to Finder on your Mac.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

  1. Click OK to complete the uninstall process.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

How to Uninstall Scanguard From Your Android Smartphone or Tablet

  1. Search for the Scanguard app on your device.
  2. Press and hold the Scanguard app icon.
  3. Tap Uninstall.

How to Uninstall & Fully Remove Scanguard Files From Your Devices

  1. Tap OK to fully remove Scanguard from your device.

Can I cancel my Scanguard subscription and get a refund?

You can get a refund for your Scanguard subscription if you cancel within 30 days for a yearly subscription or 14 days for a monthly subscription. It’s easy to get a refund. Just follow my instructions above to complete this process.

Once you’ve canceled and uninstalled Scanguard, you should pick a new antivirus software to keep your computer protected. Check out my top choices for Scanguard alternatives.

How long does it take to get a refund when I cancel my Scanguard subscription?

When you cancel a Scanguard subscription, it takes about 7 days to get a refund. The exact amount of time it takes depends on your bank.

Reach out to Scanguard’s billing department at billing@scanguard.com if you don’t receive your refund within a week.

What is the best Scanguard alternative?

Norton 360 is my favorite Scanguard alternative. It’s affordable and easy to use, and it offers heaps of useful features like an unlimited VPN, a password manager, and dark web monitoring. You can try it risk-free for 60 days to see how you like it.

About the Author

About the Author

Katarina is a tech enthusiast specializing in cybersecurity products, data protection, and maintaining strong practices for general online safety. When she's not a "Safety Detective", she likes to play with her two cats, binge watch crime dramas, sample fine wines, and read about the origins of the universe.