How to Cancel Norton Subscription & Get a Refund in 2024

Updated on: April 30, 2024
Fact Checked by Hazel Shaw
Katarina Glamoslija Katarina Glamoslija
Updated on: April 30, 2024

Short on time? Here’s how to cancel your Norton subscription and get a refund in 2024:

  1. Cancel your Norton subscription. Log into your Norton account (my.norton.com), select Manage my subscriptions, and choose options for canceling your subscription. Norton comes with a 60-day money-back guarantee, so make sure you request a refund from the Support tab — I bought Norton’s cheapest plan and was able to get a refund without any hassle
  2. Uninstall Norton. PC users can uninstall Norton with Windows’s built-in uninstall tools, and Mac users can simply drag the Norton app into the trash can. Uninstalling on mobile devices is also really easy.
  3. Try an alternative antivirus program — You can check out my list below, which includes 3 good alternatives to Norton. In my opinion, Bitdefender is the best alternative to Norton for 2024.

Norton is one of my favorite antiviruses on the market, but that doesn’t mean it will work for everyone. You may be in the market for an antivirus better suited for Linux devices or want a cloud-based scanner. Fortunately, canceling is as easy as logging into your Norton account, going to Manage my subscriptions, and unsubscribing.

Norton also has a very generous 60-day money-back guarantee, so you can quickly request a refund from the Norton Support tab. When I tested it out, I just had to submit a request and provide some account details and I got refunded within 7 days.

Once you’ve unsubscribed from Norton, consider an alternative antivirus so that your device doesn’t stay unprotected. I put together a brief list of my top picks (which will all greatly improve your device’s security), but my favorite is Bitdefender. It has affordable plans, a lightweight cloud-based scanner, and great features like a password manager and a VPN.

Risk-Free for 30 Days — Try Bitdefender Now

How to Cancel Your Norton Subscription (Step-by-Step Guide)

Here’s how to cancel Norton for your PC, Mac, iPhone, iPad, or Android device

How to Cancel Your Norton Subscription on Your Windows or Mac Computer

  1. Head over to my.norton.com and sign into your Norton dashboard using your login.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1.  From your dashboard, hover the cursor over your username on the top right and click Manage My Subscriptions.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Click on the Cancel Subscription Renewal link on your far right.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Norton might give you a special offer to encourage you to stay subscribed. Click on Cancel Renewal to confirm your cancellation request.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Select a reason for your cancelation from the dropdown menu and click on Cancel Renewal again.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. You should now see a page confirming your subscription has been canceled. Click on Close and head back to your dashboard.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Now, to begin your refund request, click on the Support tab to open Norton’s support page.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Click on the chat icon on the bottom to connect with a support agent.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Request your refund in the chat. They will ask you for your account details and process your request (make sure to ask for your refund within 60 days or you won’t be eligible for it).

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Choose a different antivirus program. Bitdefender is a great alternative — its lightweight cloud-based scanner provides 100% malware detection rates, and it has excellent mobile protections, secure browser protections, and much more. I also like TotalAV, which is super easy to use and includes one of the better antivirus+VPN combos on the market in 2024.

How to Cancel Your Norton Subscription on Your iPhone or iPad

If you purchased your Norton subscription from the official website, you can open your Norton dashboard by entering my.norton.com in your iPhone or iPad’s Safari browser, and repeat the steps above to cancel your subscription.

However, if you purchased Norton from the Apple App Store, the steps are different, as shown below.

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap your Apple ID to open a new menu.
  3. Select Subscriptions. This will display all of your active subscriptions purchased from the Apple Store, including Norton.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Tap on Norton and then select Cancel Subscription.
  2. Confirm the cancellation when you’re prompted to do so.
  3. To request your refund, open your browser and go to reportaproblem.apple.com.
  4. Log in with your Apple ID.
  5. Click on the dropdown menu and select Request a refund.
  6. Choose Norton from the list of apps.
  7. You should see an option which says, “Tell us more…”. Here, type that you’d like to claim Norton’s 60-day money-back guarantee.
  8. Follow the on-screen instructions to complete your request.
  9. Now it’s time to select an alternative security app for your iOS device. I really like TotalAV’s iOS app, which comes with a secure browser, anti-phishing protections, and a handy device locator tool.

Note that Apple may deny your refund request, but it’s very unlikely — and you can always try again (make sure that you note in your refund request that Norton offers a money-back guarantee with its plans). To claim your refund with 100% certainty, we recommend purchasing Norton subscriptions from Norton’s official site.

How to Cancel Your Norton Subscription on Your Android Smartphone or Tablet

If you bought your Norton subscription from the official site, then you can simply log into your online dashboard by visiting my.norton.com in your Android browser, and follow the steps above to cancel your subscription and claim a refund.

However, if you purchased Norton from the Play Store, the cancellation and refund steps are different, as shown below.

  1. Open the Play Store on your phone or tablet and tap your profile icon on the top right.
  2. Select Payments & subscriptions > Subscriptions.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Select Norton and then press Cancel Subscription.
  2. Choose a reason for cancelation, then press Cancel Subscription again.
  3. To request your refund, navigate to play.google.com/store/account.
  4. Select Order History.
  5. Find your Norton payment.
  6. Select Request a refund or Report a problem and choose the option that best explains why you’re returning Norton.
  7. Make sure to note that you’re requesting a refund under Norton’s 60-day money-back guarantee.
  8. You should get an email within a day either confirming or denying your request.

Best Norton Alternatives in 2024

Quick summary of the best alternatives to Norton in 2024

  • 🥇 1. Bitdefender — Best alternative to Norton in 2024 (lightweight cloud-based scanner and great extras).
  • 🥈 2. TotalAV — Best antivirus for beginners (intuitive, simple, and packed with powerful tools).
  • 🥉 3. McAfee — Most cost-effective antivirus suite for families and larger households.

How to Uninstall & Fully Remove Norton Files From Your Devices

Now that you have a new antivirus on your computer, it’s time to uninstall Norton. Select the appropriate device or operating system from the list below.

How to Uninstall Norton From Your Windows PC or Laptop

Uninstall Norton on Windows 11

  1. Click on the start icon at the bottom of the screen.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Type “programs” into the search bar.
  2. Click on Add or remove programs.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Scroll down until you find Norton, select the 3 vertical dots beside Norton, and click Uninstall.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Follow Norton’s uninstallation wizard to fully remove all files from your Windows 11 PC.

Uninstall Norton on Windows 10

  1. Look for the search bar next to the Start button, type in “remove”, and select Add or remove programs.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Find Norton and any other related apps, click on them, and select the options for Uninstall.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Norton’s uninstallation wizard will give you a few instructions to remove Norton from your PC.

How to Uninstall Norton From Your Mac

  1. Open a new Finder window.
  2. Type “Norton” into the search bar.How to Uninstall & Fully Remove Norton Files From Your Devices
  3. Drag Norton into the Trash.
  4. If you’re using macOS 10.15.x (Catalina) or later, click Continue to let Norton remove the system extension, and you’re all set.
  5. If you have macOS 10.14.x (Mojave) or earlier, you’ll be prompted to type your administrator account password, and then click OK.
  6. In the window that appears, click Uninstall.
  7. Type your administrator account password, and then click Install Helper.
  8. Click Restart Now.

How to Uninstall Norton From Your iPhone or iPad

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. On your device’s home screen, tap and hold on the Norton 360 app icon.
  2. Tap on Remove App.
  3. Select Delete App to permanently remove Norton from your iPhone or iPad.

If you’re running an older version of iOS, hold the Norton app icon until it jiggles, then tap the “X” on the top left corner of the app icon and tap Delete. Once removed, click Done or your iPhone home button.

How to Uninstall Norton From Your Android Smartphone or Tablet

  1. Go to your phone’s Settings and tap Apps & Notifications.How to Uninstall & Fully Remove Norton Files From Your Devices
  2. Find Norton on the list and tap Uninstall.How to Uninstall & Fully Remove Norton Files From Your Devices
  3. When prompted to confirm your action, tap OK to completely remove Norton from your Android smartphone or tablet.

Frequently Asked Questions

Can I cancel Norton and get my money back?

Yes, you can cancel Norton and get your money back. Norton has a 60-day money-back guarantee on all plans purchased through its official site. To cancel your Norton subscription from the official site, you can simply log into your online Norton dashboard and follow the steps shown above.

Can I continue using Norton after canceling subscription renewal?

Even after deactivating Norton’s auto-renewal, you can access it until the end of your license term. For instance, if you deactivate auto-renewal halfway through an annual subscription, it remains active for the remaining 6 months. However, canceling your Norton subscription 60 days or more after your purchase means you don’t qualify for a refund.

When your license expires, you can either manually renew your Norton subscription or purchase a new antivirus to stay protected. See this quick review of the best Norton alternatives to learn about your options.

Is there a better antivirus than Norton?

Norton is a top antivirus program with an excellent feature list, offering 100% virus scan accuracy, real-time malware protection, and extras such as a VPN, a password manager, and web protection, just to name a few.

While Norton is my favorite antivirus app, it might not satisfy everyone. If you’re looking for a Norton alternative, I strongly recommend Bitdefender — it’s a powerful antivirus that has advanced malware detection, anti-phishing, and ransomware protection tools.

Best Norton Alternatives in 2024 — Final Score:

Our Rank
Our Score
Best Deal
1
9.6
save 50%
2
9.4
save 84%
3
9.4
save $100
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About the Author
Katarina Glamoslija
Katarina Glamoslija
Head Content Manager
Updated on: April 30, 2024

About the Author

Katarina Glamoslija is Head Content Manager at SafetyDetectives. She has nearly a decade of experience researching, testing, and reviewing cybersecurity products and investigating best practices for online safety and data protection. Before joining SafetyDetectives, she was Content Manager and Chief Editor of several review websites, including one about antiviruses and another about VPNs. She also worked as a freelance writer and editor for tech, medical, and business publications. When she’s not a “Safety Detective”, she can be found traveling (and writing about it on her small travel blog), playing with her cats, and binge-watching crime dramas.