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How to Cancel Norton Subscription (& Get a Refund) in 2022

Ben Martens Ben Martens

Short on time? Here’s how to cancel your Norton subscription and get a refund in 2022:

  1. Cancel your Norton subscription. Log into your Norton account (my.norton.com), select Manage my subscriptions, and choose options for canceling your subscription.
  2. Uninstall Norton. PC users can uninstall Norton with Windows’ built-in uninstall tools, and Mac users can simply drag the Norton app into the trash can. Uninstalling on mobile devices is also really easy.
  3. Try an alternative antivirus program — You can check out my list below, which includes 3 good alternatives to Norton. In my opinion, Bitdefender is the best alternative to Norton for 2022.

It only takes a few steps to cancel your Norton subscription and get your refund. I purchased a Norton antivirus subscription and tested the 60-day money-back guarantee to see if the refund process is easy and legitimate.  As I expected, Norton’s money-back guarantee is completely authentic and the subscription cancellation and refund process is pretty straightforward.

This article walks you through the necessary steps to cancel your Norton subscription and claim your refund in 2022. But since I strongly discourage leaving your device completely unprotected by an antivirus,I’m also going to recommend my favorite Norton alternatives to make sure you remain safe from malware.

Risk-Free for 30 Days — Try Bitdefender Now

How to Cancel Your Norton Subscription (Step-by-Step Guide)

💰 Norton’s Refund & Money-Back Guarantee Policy: Norton provides a 60-day money-back guarantee for all plans purchased through its official website. You need to contact customer support to initiate your refund request. Note that Norton plans purchased via the Google Play Store and Apple App Store are still eligible for Norton’s money-back guarantee, but you have to request your refund through either Google or Apple’s subscription cancellation tools.

Here’s how to cancel Norton for your PC, Mac, iPhone, iPad, or Android device

How to Cancel Your Norton Subscription on Your Windows or Mac Computer

  1. Head over to my.norton.com and sign into your Norton dashboard using your login.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1.  From your dashboard, hover the cursor over your username on the top right and click Manage My Subscriptions.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Click on the Cancel Subscription Renewal link on your far right.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Norton might give you a special offer to encourage you to stay subscribed. Click on Cancel Renewal to confirm your cancellation request.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Select a reason for your cancelation from the dropdown menu and click on Cancel Renewal again.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. You should now see a page confirming your subscription has been canceled. Click on Close and head back to your dashboard.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Now, to begin your refund request, click on the Support tab to open Norton’s support page.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Click on the chat icon on the bottom to connect with a support agent.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Request your refund in the chat. They will ask you for your account details and process your request (make sure to ask for your refund within 60 days or you won’t be eligible for it).

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Choose a different antivirus program. Bitdefender is a great alternative — its lightweight cloud-based scanner provides 100% malware detection rates, and it has excellent mobile protections, secure browser protections, and much more. I also like TotalAV, which is super easy to use and includes one of the better antivirus+VPN combos on the market in 2022.

How to Cancel Your Norton Subscription on Your iPhone or iPad

If you purchased your Norton subscription from the official website, you can open your Norton dashboard by entering my.norton.com in your iPhone or iPad’s Safari browser, and repeat the steps above to cancel your subscription.

However, if you purchased Norton from the Apple App Store, the steps are different, as shown below.

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap your Apple ID to open a new menu.
  3. Select Subscriptions. This will display all of your active subscriptions purchased from the Apple Store, including Norton.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Tap on Norton and then select Cancel Subscription.
  2. Confirm the cancellation when you’re prompted to do so.
  3. To request your refund, open your browser and go to reportaproblem.apple.com.
  4. Log in with your Apple ID.
  5. Click on the dropdown menu and select Request a refund.
  6. Choose Norton from the list of apps.
  7. You should see an option which says, “Tell us more…”. Here, type that you’d like to claim Norton’s 60-day money-back guarantee.
  8. Follow the on-screen instructions to complete your request.
  9. Now it’s time to select an alternative security app for your iOS device. I really like TotalAV’s iOS app, which comes with a secure browser, anti-phishing protections, and a handy device locator tool.

Note that Apple may deny your refund request, but it’s very unlikely — and you can always try again (make sure that you note in your refund request that Norton offers a money-back guarantee with its plans). To claim your refund with 100% certainty, we recommend purchasing Norton subscriptions from Norton’s official site.

How to Cancel Your Norton Subscription on Your Android Smartphone or Tablet

If you bought your Norton subscription from the official site, then you can simply log into your online dashboard by visiting my.norton.com in your Android browser, and follow the steps above to cancel your subscription and claim a refund.

However, if you purchased Norton from the Play Store, the cancellation and refund steps are different, as shown below.

  1. Open the Play Store on your phone or tablet and tap your profile icon on the top right.
  2. Select Payments & subscriptions > Subscriptions.

How to Cancel Your Norton Subscription (Step-by-Step Guide)

  1. Select Norton and then press Cancel Subscription.
  2. Choose a reason for cancelation, then press Cancel Subscription again.
  3. To request your refund, navigate to play.google.com/store/account.
  4. Select Order History.
  5. Find your Norton payment.
  6. Select Request a refund or Report a problem and choose the option that best explains why you’re returning Norton.
  7. Make sure to note that you’re requesting a refund under Norton’s 60-day money-back guarantee.
  8. You should get an email within a day either confirming or denying your request.

Best Norton Alternatives in 2022

Quick summary of the best alternatives to Norton in 2022

  • 🥇 1. Bitdefender — Best alternative antivirus to Norton.
  • 🥈 2. TotalAV — Best antivirus for ease of use.
  • 🥉 3. McAfee — Best antivirus for families or large households.

🥇1. Bitdefender Total Security— Best Alternative Antivirus to Norton

Best Norton Alternatives in 2022

Bitdefender is the best alternative to Norton in 2022 — it comes with a powerful cloud-based antivirus engine, advanced web protection, and tons of extras like a fast and secure VPN.

Bitdefender has an advanced machine learning-based malware scanner. I ran Bitdefender’s antivirus scan against a test sample of 965 files infected with different kinds of dangerous malware like rootkits, trojans, spyware, and ransomware. Bitdefender detected and removed 100% of the malware test files from my PC.

Also, since Bitdefender’s malware scans take place in the cloud, they only consume a very small part of your CPU and memory. Even underpowered computers can easily run Bitdefender with minimal impact on performance. Although Norton’s scans are extremely efficient, they don’t run on the cloud, so unlike Bitdefender’s scans, they can slow your computer down.

Bitdefender also offers additional features like:

  • Anti-phishing and web protection.
  • Webcam protection.
  • VPN (200 MB daily).
  • Ransomware protection.
  • System optimizer.
  • Password manager.
  • And more…

In my tests, Bitdefender accurately blocked over 53% more phishing sites than Firefox and Chrome’s built-in web protections, which is really good. Plus, Bitdefender’s web protection provides a secure browser window for safe online shopping and banking. I also like how easy it is to navigate all of Bitdefender’s options and features, thanks to its intuitive and clutter-free apps.

What’s more, Bitdefender provides an excellent VPN — it offers speeds almost as good as some standalone VPN providers. However, you have to pay extra or buy Bitdefender’s Premium Security plan ($69.99 / year) to gain access to unlimited VPN data. On the other plans, you’re limited to 200 MB per day, which is pretty minimal. With Premium Security, you also get a decent password manager that allows unlimited password storage, multi-device syncing, password vault auditing, and more.

Bitdefender is very similarly priced to Norton, starting at $23.99 / year. It provides 4 plans — Antivirus Plus, Internet Security, Total Security, and Premium Security. Bitdefender Total Security provides the best value, with 5 device licenses (Android, iOS, Mac, and Windows) and features like a system optimizer, parental controls, VPN, webcam protection, firewall, and antitheft for only $35.99 / year. All Bitdefender plans come with a 30-day money-back guarantee.

Try Bitdefender Now

Read our full Bitdefender review >

🥈2. TotalAV — Best Antivirus for Ease of Use

Best Norton Alternatives in 2022

TotalAV is a user-friendly antivirus with strong malware blocking features and valuable extras like a web shield, a VPN, and device optimization — all accessible from one easy-to-navigate interface.

During my malware tests, TotalAV scored a 99% detection rating — almost as good as Norton and Bitdefender. However, TotalAV slowed my system down slightly during the full disk scan — I had no such problem when scanning with Bitdefender.

But I love TotalAV’s neatly designed and intuitive app interface. Whether you want to schedule a scan or launch any one of its various security tools, you can quickly navigate to the option you need from your TotalAV dashboard.

In addition to its virus scanner, TotalAV provides:

  • Anti-phishing protection.
  • Real-time malware protection.
  • Password vault.
  • Device optimization.
  • VPN.
  • And more…

TotalAV’s WebShield did extremely well during my testing, blocking almost every known phishing website that I tried to open. Its phishing detection system outperforms the anti-phishing tools of Chrome and Firefox, and it’s just as good as Norton’s.

While TotalAV’s VPN is better than most VPNs that come bundled with antiviruses, it’s not as fast as some standalone products like ExpressVPN. However, TotalAV’s VPN provides better streaming access than Norton, and it allows torrenting (which Norton does not).

The number of supported devices varies across TotalAV plans, but all plans are compatible with all major platforms (Windows, Mac, iOS, and Android). TotalAV Antivirus Pro comes with 3 device licenses and provides all premium features except the ad blocker, password vault, and VPN for only $19.00 / year. TotalAV Internet Security adds on the VPN and expands coverage to 5 devices for just $39.00 / year. Priced at $49.00 / year, TotalAV Total Security provides all features included in the lower-tier plans plus a password vault and ad blocker, with support for up to 6 devices. All TotalAV plans are backed by a 30-day money-back guarantee.

Try TotalAV Now

Read our full TotalAV review >

🥉3. McAfee Total Protection — Best Antivirus for Families

Best Norton Alternatives in 2022

McAfee is a powerful antivirus solution that includes an excellent range of security features like anti-phishing, a password manager, and Wi-Fi protection (as well as excellent parental controls).

I put McAfee’s antivirus tool through a series of tests and it exceeded my expectations by detecting 100% of the basic viruses on my test device, as well as advanced malware like cryptojackers, rootkits, trojans, and ransomware. McAfee’s malware detection is just as good as Bitdefender’s (although unlike Bitdefender, it did slow down my system slightly during scans).

McAfee includes the following extra features:

  • Firewall.
  • Password manager.
  • VPN.
  • Web protection.
  • Parental controls.
  • System tune-up.
  • And more…

I’m a huge fan of McAfee’s parental controls — they give you full insight into your child’s device usage, letting you monitor the content they’re consuming and the apps they install. Plus, the geo-fencing monitor informs you if your child leaves a designated safe area. Norton’s parental controls are really good, too, but its location tracking tool doesn’t have a geo-fencing option.

McAfee also has an excellent Wi-Fi protection feature that scans networks and warns you if any signs of intrusion are detected. Plus, the anti-phishing protection is incredibly accurate and does a far better job of identifying unsafe websites than browsers like Firefox, Edge, and Chrome.

McAfee provides several plans to choose from. McAfee Total Protection Plus provides all of the premium features and covers up to 5 devices for $39.99 / year. The Total Protection Premium Family plan is a great choice for families because it extends coverage to unlimited devices and includes parental controls for just $64.99 / year. If you’re looking for robust identity theft monitoring tools, you can upgrade to the Advanced plan ($89.99 / year). You get a 30-day money-back guarantee with all McAfee plans.

Try McAfee Now

Read our full McAfee review >

How to Uninstall & Fully Remove Norton Files From Your Devices

Now that you have a new antivirus on your computer, it’s time to uninstall Norton. Select the appropriate device or operating system from the list below.

How to Uninstall Norton From Your Windows PC or Laptop

Uninstall Norton on Windows 11

  1. Click on the start icon at the bottom of the screen.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Type “programs” into the search bar.
  2. Click on Add or remove programs.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Scroll down until you find Norton, select the 3 vertical dots beside Norton, and click Uninstall.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Follow Norton’s uninstallation wizard to fully remove all files from your Windows 11 PC.

Uninstall Norton on Windows 10

  1. Look for the search bar next to the Start button, type in “remove”, and select Add or remove programs.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Find Norton and any other related apps, click on them, and select the options for Uninstall.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Norton’s uninstallation wizard will give you a few instructions to remove Norton from your PC.

Uninstall Norton on Windows 8

  1. Press the Windows key on your keyboard to enter the Windows 8 live tile view, and simply type “control panel”. Click on the Control Panel.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Click Uninstall a program.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Find Norton and click the option for Uninstall. Norton’s uninstallation wizard will pop up and remove all of its files from your PC.

Uninstall Norton on Windows 7

  1. Open the Start menu and click on Control Panel.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Click Uninstall a program.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Find Norton, select it, and click the Uninstall option. The uninstallation wizard will start running and remove Norton from your PC.

How to Uninstall Norton From Your Mac

  1. Open a new Finder window.
  2. Type “Norton” into the search bar.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. Drag Norton into the Trash.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. If you’re using macOS 10.15.x (Catalina) or later, click Continue to let Norton remove the system extension, and you’re all set.
  2. If you have macOS 10.14.x (Mojave) or earlier, you’ll be prompted to type your administrator account password, and then click OK.
  3. In the window that appears, click Uninstall.
  4. Type your administrator account password, and then click Install Helper.
  5. Click Restart Now.

How to Uninstall Norton From Your iPhone or iPad

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. On your device’s home screen, tap and hold on the Norton 360 app icon.
  2. Tap on Remove App.
  3. Select Delete App to permanently remove Norton from your iPhone or iPad.
If you’re running an older version of iOS, hold the Norton app icon until it jiggles, then tap the “X” on the top left corner of the app icon and tap Delete. Once removed, click Done or your iPhone home button.

How to Uninstall Norton From Your Android Smartphone or Tablet

  1. Find the Norton app icon on your Home screen and tap and hold it until a new menu box opens.
  2. Press “i” to open the App info menu, and select Uninstall.

How to Uninstall & Fully Remove Norton Files From Your Devices

  1. When prompted to confirm your action, tap OK to completely remove Norton from your Android smartphone or tablet.

Can I cancel Norton and get my money back?

Yes, you can cancel Norton and get your money back. Norton has a 60-day money-back guarantee on all plans purchased through its official site. To cancel your Norton subscription from the official site, you can simply log into your online Norton dashboard and follow the steps shown above. Make sure to install an alternative antivirus like Bitdefender or TotalAV to keep your device protected from malware after removing Norton.

Can I continue using Norton after canceling subscription renewal?

Yes, you will still have access to Norton after canceling auto-renewal until your license expires. For example, if you cancel your annual subscription 6 months after purchasing it, you will have access for another 6 months before your license ends. However, you won’t be eligible for a refund if you cancel your Norton subscription 60 days or more after you purchase it.

When your license expires, you can either manually renew your Norton subscription or purchase a new antivirus to stay protected. See this quick review of the best Norton alternatives to learn about your options.

Is there a better antivirus than Norton?

Norton is one the best and most feature-rich antivirus programs on the market. It is 100% accurate during virus scans, has very comprehensive real-time malware protection, and comes with a bunch of extras like web protection, password manager, performance optimization, VPN, and much more.

While Norton is my favorite antivirus app, it might not satisfy everyone. If you’re looking for a Norton alternative, I strongly recommend Bitdefender — it’s a powerful antivirus that has advanced malware detection, anti-phishing, and ransomware protection tools. You can also check out other Norton alternatives, all of which provide money-back guarantees so you can try them out risk-free.

About the Author
Ben Martens
Ben Martens
Senior Editor

About the Author

Ben Martens is a cybersecurity journalist with a background in internet ethics, malware testing, and public policy. He resides in Oregon, and when he's not advocating for the rights of internet users, he's walking with his dog and inventing stories with his daughter.