How to Cancel NordVPN Subscription & Get a Refund in 2024

Manual Thomas
Manual Thomas Writer
Updated on: April 23, 2024
Fact Checked by Hazel Shaw
Manual Thomas Manual Thomas
Updated on: April 23, 2024 Writer

Short on time? Here’s how to cancel your NordVPN subscription and get a refund in 2024:

  • 1. Cancel your NordVPN subscription. Contact NordVPN customer support to ask for a refund. NordVPN gave me a full refund, no questions asked, even though I purchased the cheapest plan.
  • 2. Uninstall NordVPN. Follow our instructions below to find and remove all NordVPN files from your device.
  • 3. Try an alternative VPN. Download and install an alternative VPN to protect your online privacy and security. ExpressVPN is my top recommendation for 2024 because of its huge server network, blazing-fast speeds, and high-end security features.

NordVPN is one of my favorite VPNs, but I get that it may not be a good fit for everyone. You may be looking for a VPN with better streaming support or more simultaneous connections. Luckily, if you subscribed and found NordVPN wasn’t for you, canceling your subscription and getting a refund is quick and easy.

All NordVPN plans come with a 30-day money-back guarantee. This means you’ll get a refund if you’ve been subscribed for less than 30 days. With that being said, it can take anywhere from 5 to 10 business days to process your refund.

After you’ve canceled your NordVPN subscription, you’ll need to find a good alternative VPN (I’ve included 3 options below). ExpressVPN is my favorite NordVPN alternative in 2024. It has more features than most competitors, offers really fast speeds for seamless streaming, and has easy-to-use apps for many different devices. Editors' Note: ExpressVPN and this site are in the same ownership group.

RISK-FREE FOR 30 DAYS — TRY ExpressVPN NOW

How to Cancel Your NordVPN Subscription (Step-by-Step Guide)

How to Cancel Your NordVPN Subscription on Your Windows or Mac Computer

  1. Navigate to the NordVPN website and click Log in on the top right.

How to Cancel Your NordVPN Subscription (Step-by-Step Guide)

  1. Select Billing from the menu on the left.

How to Cancel Your NordVPN Subscription (Step-by-Step Guide)

  1. Turn off auto-renewal by clicking on Subscriptions and then on Manage.

How to Cancel Your NordVPN Subscription (Step-by-Step Guide)

  1. Click on the chat icon on the bottom right of your dashboard.

How to Cancel Your NordVPN Subscription (Step-by-Step Guide)

  1. Start a live chat by typing “livechat” into the chat box.

How to Cancel Your NordVPN Subscription (Step-by-Step Guide)

  1. At this point, the chatbot will ask you which department suits your needs — just choose “Account & Billing questions” from the list of options, and then the bot will ask you to provide your email address.

How to Cancel Your NordVPN Subscription (Step-by-Step Guide)

  1. After that, you’ll be connected to an agent shortly. Ask them to cancel your subscription. They notified me that refunds usually take 5–10 business days, but I got mine in 3 days!

How to Cancel Your NordVPN Subscription (Step-by-Step Guide)

  1. Choose an alternative VPN. There are a lot of great options out there, but I think ExpressVPN is the best VPN for 2024. It has the fastest speeds of any VPN I tested and works with all major streaming services. It’s also one of the most secure VPNs out there, with military-grade encryption and a strict no-logs policy.

How to Cancel Your NordVPN Subscription on Your iPhone or iPad

If you purchased your NordVPN subscription online, you can follow the method outlined above to cancel your subscription and then uninstall NordVPN from your iOS device. However, if you subscribed via the Apple App Store, you’ll need to follow these instructions:

  1. Open the Settings app.
  2. Tap your name at the top of the Settings menu and then choose Subscriptions.

How to Cancel Your NordVPN Subscription (Step-by-Step Guide)

  1. Find NordVPN on the list and tap Cancel Subscription.
  2. To get your refund, you then need to go to reportaproblem.apple.com.
  3. Log in using your Apple ID, then under “What can we help you with?”, select Request a refund.
  4. In the second drop-down list, pick the reason you want a refund.

How to Cancel Your NordVPN Subscription (Step-by-Step Guide)

  1. Choose an alternative VPN for your iOS device. I think ExpressVPN is one of the best iOS VPNs out there — it’s very easy to use, comes with high-end security features, and has blazing-fast speeds.

How to Cancel Your NordVPN Subscription on Your Android Smartphone or Tablet

If you purchased your NordVPN subscription online, you can follow the Windows/Mac computer instructions outlined above. However, if you subscribed through the Google Play Store and it’s been less than 48 hours since you first subscribed, you’ll need to follow these instructions (if it’s been longer than that, you should follow the desktop instructions laid out above).

  1. Open the Google Play Store app.
  2. At the top right, tap the profile icon and then choose Payments & subscriptions.

How to Cancel Your NordVPN Subscription (Step-by-Step Guide)

  1. Tap Subscriptions and find NordVPN on the list, then tap Cancel Subscription.

How to Cancel Your NordVPN Subscription (Step-by-Step Guide)

  1. Navigate to payments.google.com and sign in (using the same login details you made the purchase with).
  2. In the Activity tab, tap the Google Play Apps link with NordVPN in the description.
  3. Scroll to the bottom of the ticket and tap Contact Google LLC.
  4. Then, tap Refunds & returns, followed by Learn about refunds on Google Play.
  5. Make sure you meet Google’s refund criteria, then tap Request a refund.
  6. Go through the refund process and submit your request to Google. Google will typically respond within 1 business day to let you know its decision.
  7. Choose an alternative VPN for your Android device. ExpressVPN is my favorite Android VPN in 2024 — it has super-fast speeds, good support for streaming and torrenting, great security features, and is easy to use.

Best NordVPN Alternatives in 2024

Quick summary of the best NordVPN alternatives in 2024:

  • 🥇 1. ExpressVPN — Best premium alternative to NordVPN in 2024 with very fast speeds + top-notch security.
  • 🥈 2. Private Internet Access (PIA) — Best budget-friendly alternative to NordVPN with great security & customizable apps.
  • 🥉 3. CyberGhost VPN — Great streaming alternative to NordVPN (with streaming-optimized servers).

Editors' Note: Intego, Private Internet Access, CyberGhost and ExpressVPN are owned by Kape Technologies, our parent company

How to Uninstall & Fully Remove NordVPN Files From Your Devices

How to Uninstall NordVPN From Your Windows PC or Laptop

Uninstall NordVPN on Windows 11

  1. Click on the Start icon at the bottom of your screen.

How to Uninstall & Fully Remove NordVPN Files From Your Devices

  1. Type “programs” in the search field at the top of the Start menu.
  2. Click on Add or remove programs on the list of installed programs.

How to Uninstall & Fully Remove NordVPN Files From Your Devices

  1. Scroll down the App list until you find NordVPN. Click on the 3 horizontal dots beside NordVPN, and then click Uninstall.

How to Uninstall & Fully Remove NordVPN Files From Your Devices

  1. Follow NordVPN’s uninstallation wizard. Once completed, you will have successfully removed NordVPN from your Windows 11 PC.

Uninstall NordVPN on Windows 10

  1. Next to the Windows Start button, type “remove” in the search bar, then click Add or remove programs.

How to Uninstall & Fully Remove NordVPN Files From Your Devices

  1. Look for NordVPN on your list of installed apps. Click on it, then click Uninstall twice.

How to Uninstall & Fully Remove NordVPN Files From Your Devices

  1. Follow NordVPN’s uninstallation wizard. Once completed, you will have successfully removed NordVPN from your Windows 10 PC.

How to Uninstall NordVPN From Your Mac

  1. Click Finder on your Mac’s dock.
  2. Click Applications.

How to Uninstall & Fully Remove NordVPN Files From Your Devices

  1. Scroll through your list of installed apps until you find NordVPN. Drag and drop it into the Trash (located on your Mac’s dock).

How to Uninstall & Fully Remove NordVPN Files From Your Devices

  1. Right-click the Trash icon, then click Empty Trash.

How to Uninstall NordVPN From Your iPhone or iPad

  1. Find the NordVPN app icon, then tap and hold on it until the Remove App button appears.

How to Uninstall & Fully Remove NordVPN Files From Your Devices

  1. Tap Remove App, and then confirm your choice by tapping Delete.

How to Uninstall & Fully Remove NordVPN Files From Your Devices

  1. You have successfully uninstalled NordVPN from your iPhone or iPad.

How to Uninstall NordVPN From Your Android Smartphone or Tablet

  1. Find the NordVPN app icon on your home screen.
  2. Hold your finger on NordVPN until a menu pops up.

How to Uninstall & Fully Remove NordVPN Files From Your Devices

  1. Tap Uninstall, and then confirm your choice by tapping Uninstall again.

How to Uninstall & Fully Remove NordVPN Files From Your Devices

  1. NordVPN has been completely removed from your Android smartphone or tablet.

Frequently Asked Questions

How do I cancel my NordVPN subscription?

Follow our easy steps to end your NordVPN subscription and get your money back on any device (PC, Mac, iOS, or Android). The whole process is very straightforward and takes only 10 minutes.

Once you’ve removed NordVPN, make sure to get a new VPN to keep your online privacy and security safe. See the top 3 options to replace NordVPN here.

How do I stop auto payment on NordVPN?

You can disable auto-renewal whenever you want by following a few easy steps. You’ll continue to have access to NordVPN until your current subscription period ends, and you won’t be charged for a new cycle.

To receive a refund, remember that NordVPN supports every purchase with a 30-day money-back guarantee. If you ask for a refund within those 30 days, you’ll get your money back without a hassle.

Can I get a NordVPN refund if I subscribed using cryptocurrency?

Yes, if you have paid for NordVPN using a cryptocurrency like Bitcoin, you are eligible for a refund. However, to meet the refund eligibility criteria you need to start the refund process within a 30-day window.

Does deleting NordVPN’s app cancel the subscription?

No, uninstalling the NordVPN app won’t cancel your subscription. However, you can easily cancel your NordVPN subscription and get a refund on Android or iOS devices by following our guides.

Best NordVPN Alternatives in 2024 — Final Score:

Our Rank
Our Score
Best Deal
1
9.8
save 49%
2
9.6
save 83%
3
9.4
save 84%
The listings featured on this site are from companies from which this site receives compensation and some are co-owned by our parent company. This influence: Rank and manner in which listings are presented. 
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About the Author
Manual Thomas
Updated on: April 23, 2024

About the Author

Manual Thomas is a writer at SafetyDetectives. He is a cybersecurity enthusiast and software engineer who has been in the industry for over 5 years, specializing in analyzing the latest developments in online security, such as new threats and best practices for remaining secure online. Manual is also a passionate gamer, linguist, and traveler who always looks for new and intriguing places to visit.