Short on time? Here’s how to cancel your Dashlane subscription and get a refund in 2023:
- 1. Export your passwords. Export your passwords as a CSV file so you can import them into your next password manager.
- 2. Cancel your Dashlane subscription. Cancel auto-renewal for Dashlane and get a refund (if eligible).
- 3. Uninstall Dashlane. Navigate into your computer’s settings and remove the Dashlane application.
- 3. Try an alternative password manager. Download and install a top password manager, like 1Password, to keep your passwords organized and protected in 2023.
Canceling your Dashlane subscription and getting a refund is a simple process. If you’ve been using Dashlane for 30 days or less, you’re eligible for a full refund. There are different steps to get a refund depending on whether you purchased Dashlane through the website, the Google Play Store, or the App Store.
Requesting a refund immediately terminates your Dashlane plan. Normally, when you unsubscribe from Dashlane, you’ll be able to use your plan until the end of the billing period. However, if you get a refund, you won’t be able to continue using it at all.
Once you’ve canceled your plan and gotten a refund, you should install an alternative password manager. I tested the top password managers in 2023 for you and picked my 3 favorites. 1Password is my top choice because it’s 100% secure, comes with a wide range of features that make password management easy, and provides intuitive apps for all major platforms.
RISK-FREE FOR 14 DAYS — TRY 1PASSWORD NOW
How to Cancel Your Dashlane Subscription (Step-by-Step Guide)
💰Dashlane’s Refund & Money-Back Guarantee Policy: Dashlane comes with a 30-day money-back guarantee. You can cancel and get a full refund by contacting Dashlane support within the first 30 days.
How to Cancel Your Dashlane Subscription on Your Windows or Mac Computer
- Navigate to dashlane.com and click Log In.
- Export your passwords as a CSV file to quickly import them to your next password manager. Click My Account, then Settings, then Export data.
- Click My Account, then click Subscriptions.
- Click cancel your subscription.
- You’ll have to verify you want to cancel your subscription. Click Cancel subscription to verify.
- If you purchased Dashlane recently and are still within your 30-day money-back guarantee period, you can get a refund by clicking on the Request a refund link after canceling your subscription. The refund will happen automatically. I received the money back in my account within a few minutes of clicking on this. Alternatively, you can contact Dashlane customer support and request a refund. Customer service responded quickly to my email and made getting a refund pretty easy.
- Check out an alternative password manager. My personal favorite is 1Password, which comes with multiple 2FA options, plus a ton of extra features including Travel Mode, Privacy Cards, and dark web monitoring. You can read more about it here.
How to Cancel Your Dashlane Subscription on Your iPhone or iPad
If you purchased your Dashlane subscription through the Dashlane website, all you have to do is follow the steps above to unsubscribe. However, if you bought it through the App Store on your iPhone or iPad, you’ll have to follow slightly different steps to cancel your subscription. Instead of canceling through the Dashlane website, you’ll have to do it through the App Store.
- Export your passwords as a CSV file to quickly import them to your next password manager (see instructions above).
- Open your settings and tap on your name.
- Tap on Subscriptions.
- Find the Dashlane icon and tap Cancel subscription.
- After verifying you want to cancel, you’ll have finished canceling your subscription. If you are still within your 30-day money-back guarantee, you can get a refund by contacting Apple directly. Go to reportaproblem.apple.com and sign in with your Apple ID.
- Under the “What can we help you with?” dropdown, select Request a refund. Then select your reason for wanting a refund in the next dropdown.
- Select Dashlane from the list of your purchased items and tap Submit. Apple will contact you to let you know if your refund request has been accepted.
- Check out an alternative password manager for your iPhone or iPad. I recommend 1Password since it’s a highly secure password manager with an intuitive layout and a ton of additional features. You can read all about it (and my other favorites) here.
How to Cancel Your Dashlane Subscription on Your Android Smartphone or Tablet
If you purchased your Dashlane subscription from the Dashlane website, you can cancel your plan by following my steps above. However, if you purchased your subscription through the Google Play Store, you’ll have to follow these steps to unsubscribe.
- First, export your passwords as a CSV file, so you can quickly import them to your next password manager. Select the More icon, then Settings, then General, and finally click Export your data.
- Open the Google Play Store and tap on your profile icon, then tap Payments & subscriptions.
- Tap Subscriptions.
- Tap on your Dashlane subscription, then tap Cancel Subscription.
- It will make you verify you want to cancel. After tapping Cancel subscription again, you’ll have successfully canceled your Dashlane subscription.
- If you’re still within your 30-day money-back guarantee, contact Dashlane customer support and request a refund. You’ll need your login info and your Google Play Transaction ID.
- Finally, choose an alternative password manager for your Android device. I tested every major password manager to save you time and included my three favorite picks below. While 1Password is my favorite password manager thanks to unique features like Travel Mode, RoboForm offers the best form-filling on the market, and Keeper has its own unique secure messenger app.
Best Dashlane Alternatives in 2023
Quick summary of the best Dashlane alternatives in 2023:
🥇1. 1Password — Best Overall Alternative to Dashlane
1Password is my favorite password manager in 2023. It uses uncrackable AES 256-bit encryption — the same encryption used by banks and militaries around the globe — and has a zero-knowledge policy, meaning nobody besides you has access to any of your information. It also has a slew of extra features and a very intuitive layout.
I prefer 1Password’s multiple vault system to Dashlane’s web-based vault. 1Password allows you to create as many vaults as you’d like to better manage your passwords and other info, and you can easily share access to individual vaults. I liked that I could share some vaults with family members while keeping others totally private.
1Password comes with a lot of great security features that all performed well during my tests, like:
- Two-factor authentication (2FA). Enhances your vault security.
- Watchtower. Monitors password strength and security.
- Travel Mode. Hides your vaults while you’re traveling.
- Privacy Cards. Virtual payment cards (US only).
- Local data storage option. Save passwords on your device rather than the cloud.
- And a lot more…
I really like 1Password’s Travel Mode; it’s great when you need to hide sensitive info (such as company encryption keys and social media logins) while crossing borders. When you turn Travel Mode on, only vaults you’ve marked as “Safe for Travel” will be visible. It won’t show a change in status either, so nobody will be able to tell you’re in Travel Mode. It’s a feature that’s unique to 1Password, so if you travel a lot, 1Password is a particularly great choice.
1Password covers a single user for $2.99 / month and includes all of 1Password’s features. I think the Families plan offers the best value, though — it costs $4.99 / month and covers up to 5 users, with the option to add an unlimited number of additional users for a smalle fee. That makes 1Password a great choice for larger families and households — Dashlane’s friends and family plan on the other hand is capped at 10 users. All of 1Password’s plans come with a 14-day free trial period, so you have some time to test it out risk-free and make sure it works for you.
Read our full 1Password review
🥈2. RoboForm — Best Value Password Manager (With Flawless Form-Filling Abilities)
RoboForm is an intuitive password manager with the best form-filling capabilities on the market. While 1Password and Dashlane both offer decent form-filling, RoboForm can flawlessly fill out even the most complex online forms (like tax forms and more). When I tested its form-filling out, it successfully completed every form I tried — all I had to do was set up an identity template and RoboForm did the rest.
RoboForm also comes with a range of additional features, including:
- Multiple 2FA options.
- Password strength auditing.
- Data breach monitoring.
- Emergency access.
- Secure bookmark storage.
- And a lot more…
Organizing your vault is very simple. You can choose to keep all your passwords in your main vault, or you can create folders and subfolders — including shared folders — to better manage them. RoboForm’s vault system is just as easy to use as Dashlane’s and doesn’t require any technical expertise to master.
RoboForm has a very intuitive layout. During my tests, I had no problem sharing passwords, generating passwords, sharing emergency access, and checking for weak or compromised passwords. The 2FA options work well too, giving you the option of using authenticator apps, biometric logins, and more to verify your account. That said, 1Password and Keeper have more 2FA options (like smartwatch compatibility).
RoboForm comes with a decent free version, which includes form-filling, unlimited passwords, secure bookmarks, and password auditing. However, it is a bit more limited than Dashlane’s free version, since Dashlane offers 2FA and a few other features.
RoboForm Everywhere adds 2FA options, unlimited device syncing, and cloud backup for $0.99 / month. Upgrading to RoboForm Everywhere Family covers up to 5 users for $27.70 / year. RoboForm’s plans are a lot more budget-friendly than many of its competitors, and they’re all backed by a generous 30-day money-back guarantee.
🥉3. Keeper — Highly Secure With Unique Features
Keeper is a highly secure password manager with a wide range of features, including a lot of multi-factor authentication options like using authentication apps, security keys, and even smartwatches (a feature Dashlane doesn’t have). During my tests, all of Keeper’s features were easy to use and worked flawlessly. It was easy to save passwords, auto-fill passwords and web forms, share passwords, and set up specific password permissions.
Keeper’s security features also include:
- Secure messaging app (KeeperChat).
- Encrypted cloud storage (10 GB on the family plan).
- Password strength auditing.
- Several MFA options.
- Dark web monitoring.
I really like KeeperChat, which is a secure messaging app for Keeper users. It’s a feature that’s unique to Keeper — not even Dashlane or 1Password have their own messaging apps. KeeperChat automatically encrypts messages and comes with a lot of options for safely sending and receiving messages, including self-destruction, message retraction, and private galleries for storing photos.
Keeper’s premium plans begin at $3.75 / month with Keeper Unlimited, which gives you unlimited passwords on unlimited devices for 1 user. It includes features like password sharing and MFA options. Keeper Family costs $44.98 / year and includes licenses for up to 5 users and 10 GB of cloud storage. Both plans include dark web monitoring and give you the option to purchase up to 100 GB of storage (more than even Dashlane offers). All of Keeper’s premium plans come with a 30-day free trial, so you can test them out for yourself risk-free.
How to Uninstall & Fully Remove Dashlane Files From Your Devices
Dashlane is now a fully web-based app (it no longer offers a desktop app). So if you’re using the modern web-based version of Dashlane, there’s no desktop app to uninstall. All you need to do is uninstall the Dashlane browser extension (by navigating to the browser extension icon in your toolbar and removing it), and then delete your account. To delete your account, go to dashlane.com/account/delete and fill out the required details.
However, if you’re still using the legacy desktop app, you’ll need to uninstall it from your device. There’s a different uninstallation process for Windows and Mac (and indeed for Android and iOS devices), so make sure you’re following the guide that’s relevant to you below.
Remember: before you uninstall Dashlane on any device, make sure you’ve exported your passwords first.
How to Uninstall Dashlane from Your Windows PC or Laptop
Uninstall Dashlane on Windows 11
- Click on the Start icon at the bottom of your screen.
- In the search field at the top of the Start Menu, type “programs”.
- Find and click on Add or remove programs on the list of installed programs.
- Scroll down the app list until you find any programs related to Dashlane. Click on the 3 horizontal dots next to each Dashlane program and click Uninstall.
- Follow Dashlane’s uninstallation wizard. Once completed, you will have successfully uninstalled Dashlane from your Windows 11 PC.
Uninstall Dashlane on Windows 10
- Type “remove” into the search bar next to the Start button and click Add or remove programs.
- Scroll through your list of installed apps until you find programs related to Dashlane. Click on them, then click Uninstall twice.
- Follow Dashlane’s uninstallation wizard. Once completed, you will have successfully uninstalled Dashlane from your Windows 10 PC.
Uninstall Dashlane on Windows 8
- From the Windows 8 live tile view, type “control panel” directly into your keyboard and click on the Control Panel.
- Click Uninstall a program.
Note: If you don’t see an option to uninstall a program, make sure “View by” is set to Category.
- Scroll down the next menu until you see programs related to Dashlane. Click on them, then click Uninstall. Follow the uninstallation wizard, and once completed, you will have successfully uninstalled Dashlane from your Windows 8 PC.
Uninstall Dashlane on Windows 7
- Bring up your Start menu and click on Control Panel.
- Click Uninstall a program.
Note: If you don’t see an option to uninstall a program, make sure “View by” is set to Category.
- Scroll down the next menu until you see programs related to Dashlane. Click on them, then click Uninstall. Follow the uninstallation wizard’s instructions to completely uninstall Dashlane from your Windows 7 PC.
How to Uninstall Dashlane From Your Mac
If you’re still using the legacy version of Dashlane on your Mac (which is no longer available to download), here are the steps to easily uninstall it.
- Go to your Applications folder.
- Find the Dashlane application and open it.
- Select Help, then click Uninstall Dashlane. A window will appear where you can confirm your choice. You will also be asked if you want to delete all your data — make sure you’ve exported your data as a CSV file before doing this.
- Once that’s done, click Uninstall, and Dashlane will uninstall from your computer.
How to Uninstall Dashlane From Your iPhone or iPad
- Find the Dashlane app icon. Press and hold it until the menu appears.
- Select Remove App.
- A “Remove “Dashlane”?” box will appear — tap Delete App.
- Another box will appear saying “Delete “Dashlane”?”
- Tap Delete and the app will be fully removed from your phone.
How to Uninstall Dashlane From Your Android Smartphone or Tablet
- Navigate to your Settings.
- In Settings, select Apps & notifications (or Apps).
- Find Dashlane in the list of apps and tap on it to bring up the app info.
- Tap Uninstall.
- It will prompt you with an “Are you sure?” box to make sure you really want to uninstall it. Click OK and the app will be deleted.
Frequently Asked Questions
Why can’t I unsubscribe from Dashlane?
Unsubscribing from Dashlane should be a simple process. Whether you’re on a Mac, a PC, or mobile, you can follow my steps above to quickly unsubscribe.
Make sure to export your passwords into a CSV file first, so you can easily import them into another password manager. After you’ve exported your passwords and unsubscribed, it’s a good idea to check if you’re eligible for a refund. Dashlane plans come with a 30-day money-back guarantee so if you recently purchased the plan, you can get your money back.
I highly recommend you install an alternative password manager to keep all of your information secure. To save you time, I put together a list of the three best alternative password managers I tested. You can read more about them here.
Does Dashlane have a free trial?
Dashlane has a 30-day free trial period that gives you access to all of its features except the unlimited-data VPN. Coupled with a 30-day money-back guarantee, you get roughly two months to try Dashlane out and make sure it works for you.
And not only does Dashlane have a free trial — it’s also got a great free version, which ranks as our #1 free password manager. The free plan covers 1 device and has a lot of the features of the premium version, like unlimited passwords, auto-fill and auto-save, and secure password sharing.
If you’re looking for a free trial of an alternative password manager, I’d recommend trying 1Password, which is my personal favorite. It comes with a risk-free 14-day free trial period that you can cancel at any time.
Why can’t I get a refund for Dashlane?
If you are past the 30-day money-back guarantee period, unfortunately, you can’t get a refund for Dashlane. But if it’s less than 30 days since you purchased your Dashlane subscription, you can follow the steps here to get your refund.
You’ll have to request a refund from the Dashlane website, so make sure that you have all the correct information. You’ll need your username and password, and if you purchased your subscription through the Google Play Store, you’ll need your transaction ID as well. Refunds through the iOS App Store are done by contacting Apple directly.
