Trend Micro Password Manager Review: Quick Expert Summary
If you’re someone who wants a basic password manager and nothing more, Trend Micro isn’t a bad option. However, those who’re looking for something a little more useful may want to stay away. This manager is missing key organization features that something like RoboForm has, and doesn’t have as many unique aspects as Keeper does.
I’ve reviewed over 70 password managers in the past. Because of this, I’m able to look at Trend Micro’s password manager and tell you that it’s missing a lot of useful extras and doesn’t provide much reason for you to pick it over a competitor. Read on to see my thoughts on this password manager and why you may want to consider looking elsewhere.
Trend Micro Features
Trend Micro’s password manager is a little different than others, as it doesn’t have a desktop application to log in with. While software like 1Password has its own mobile application, it’s usually a direct clone of the desktop one and doesn’t provide many changes.
Instead, with Trend Micro, the platform exists as a limited web app and a browser extension that supports Google Chrome, Safari, Firefox and more. This is both a good and a bad thing, as the application automatically stores passwords and fills out forms, but it’s missing a ton of features that competitors have and doesn’t have anything that makes it stand out on its own.
However, what’s interesting here is that the mobile application is more fleshed out than the browser extension or any other offering. Let’s get into a few of the features.
Automatic Password Storage and Autofill
Trend Micro’s automatic password storage works very well, but it’s also one of the most basic things you can ask for in a manager. When logging in to anything, the browser extension will automatically ask to save your information and put it into the password manager history for later.
Then, whenever you head to one of the saved websites, Trend Micro will ask if you want to login with a saved account. It will then do so, and you’ll be into the website! Again, it’s very basic, but it does what you need it to do.
Trend Micro’s browser extension and mobile application contain a password generator, though strangely, the web app doesn’t. Regardless, the feature generates some solid passwords and allows for all the different character types.
It’s pretty baseline as a feature, similar to the password storage section. But, again, password generators are useful and exactly what you should be using when creating any sort of key phrase.
Secure Notes is an extra storage area for storing encrypted notes. You can fill them out with whatever you want in terms of text, though you can’t add any file attachments which is frustrating.
Many other password managers like RoboForm allow you to attach additional files to your different storage solutions, be they passwords, credit cards, or something else. It’s odd that this section doesn’t allow attachments like images or other documents. The encryption would have been nice to help protect these files as well. Keep in mind that you can already add text to the different password entries.
Trend Micro Plans and Pricing
Trend Micro has a very limited free plan that allows you to test it out. It allows you to store five passwords and five secure notes on multiple devices. You can use everything else in the application, such as the password generator or autofill features, as well. But for only five passwords you’re not getting much out of this, especially when you consider 1Password’s free plan offers much more.
There’s a one or two-year plan offered for a reasonable yearly fee. The only difference here is that you can store unlimited passwords and secure notes. And, for the price, this isn’t that bad of an offering.
However, you have to pay yearly and you can find some other password managers, like RoboForm, that are only a little more expensive but provide a ton of extras. But, it’s possible to get some extras with Trend Micro’s higher-tier plan as well.
Entitled the Trend Micro Maximum Security plan, this offering brings in Trend Micro’s antivirus software which works on your computer and mobile devices, and even has settings that speed up your computer over time.
This plan is a little more expensive than 1Password’s higher-tier plans, though it offers something quite different than just password manager features. If you’re someone who’s interested not only in password security but also defenses while browsing around online, this plan is definitely for you.
Trend Micro Password Manager Ease of Use and Setup
Trend Micro’s password manager is funny in that the website provides a download, but opening the downloaded software only sends you to the webpage manager. That said, everything from here is clear and easy to use, despite missing a few useful features.
Here, there are three tabs to choose from. The Passwords page showcases the strength of your passwords alongside how many you have. With any weak ones, you must go in and manually alter them one by one. You can then organize these into different folders and add notes to them as well. Also, Windows users can open websites in Trend Micro’s Secure Browser which encrypts everything you type, hiding it from extensions and other third-party apps that may be trying to recover your password.
Then, you can head to the Secure Notes page which allows you to create the encrypted notes. However, there’s no sort of organization system like the folders in the password section, which is a shame. Instead, you can sort items by name or recently used, but that’s it.
Also, as mentioned before, there’s no attachment section for these notes. So, they’re just walls of text. They may be encrypted, but they’re not very interesting.
Finally, there’s the Form Filling page. This space allows you to fill in basic info, phone and email, mailing address and one credit card. Once done, the password manager will automatically fill in these respective fields whenever you come across them. However, you can only input one of each which is quite limiting.
For example, if you have a debit and a credit card, you can only autofill one of them via this section. It’s unnecessarily limiting and this doesn’t change even with a paid plan.
That said, once the info is in place, autofill works seamlessly. Whenever you’re logging into something, the extension will automatically pop up asking if you’d like to use the tied account. Then, you click ‘Sign in’ and voila! It’s quite easy to do and isn’t as intrusive as other password managers, like Keeper. Also, if you’re logging in somewhere where you don’t have a tied password, the application will ask if you want to save it. A simple click will do the job.
However, despite the password save feature being so easy, this application only allows imports from LastPass or another Trend Micro password manager account. This is extremely limiting and makes it very difficult for users to streamline the startup process.
Trend Micro’s browser extension also contains the aforementioned password generator and the ability to add new password entries. Otherwise, nearly everything else is the same as the web app, though you need to head there to view things like secure notes.
As for the mobile application, you’re looking at something very similar to the web app as well. However, there’s one organizational change that addresses one of my complaints from the web space. Trend Micro’s mobile application comes with Secure Note categories.
Here, the application provides templates for bank accounts, passports, contacts and other important information. This is a nice touch that the main web application needs!
Finally, on the web app, you can customize automatic sign-ins, auto form fillings and more. Instead of Trend Micro popping up for you to confirm every login, the application will do so automatically. That and you can select between different websites that Trend Micro won’t save or appear during. These are considered exceptions within the app.
Trend Micro Security
Unlike Dashlane, 1Password or nearly any other password manager, Trend Micro lacks two-factor authentication across all of its platforms. The mobile application does support a Touch ID fingerprint scanner for smartphones, but none of the other platforms do. And a user without a smartphone will be missing out as well.
Also, while the platform shows you how safe your passwords are, it ironically doesn’t reveal how it encrypts your information. One can assume Trend Micro uses the industry standard AES-256 style of encryption, but it’s strange that the company doesn’t share this info.
As mentioned, the security browser is a nice touch regarding privacy, however. If you’re a Windows user, this browser encrypts all of your financial information as you enter it. This ensures nobody can steal your most sensitive data.
Trend Micro Customer Support
Trend Micro’s support can be compared to SplashID’s in that there isn’t a wide variety of options, though this one fares a little better than its competitor. Anyone on Trend Micro can use the platform’s chat service, which is available during specific times every day. All of these chats are handled by a single representative via Facebook Messenger.
The one-person support team is both good and bad. It could pay off because it means you’re always dealing with someone who knows who you are, instead of someone new each time you contact them. However, having only one person available means you’ll have to wait for answers more often than you’d like.
To cater to this, Trend Micro has a bare-bones FAQ section that will answer your basic questions. From here, you can also check out the platform’s forum that anyone can post on and receive a decent answer from employees or other community members.
I posted on the forum to inquire about a refund, and I was given an answer within two hours of asking, which isn’t too bad of a response time. It’s here where you want to ask a lot of your questions since the direct support team will take a little longer to get anywhere if you’re asking during a crowded time.