Updated on: April 30, 2024
Short on time? Here’s how to cancel your TotalAV subscription and get a refund in 2024:
- 1. Cancel your TotalAV subscription. Go to your TotalAV billing page, cancel your subscription, and contact TotalAV to request your refund. TotalAV gave us a full refund, no questions asked, even though we purchased its cheapest plan for testing.
- 2. Uninstall TotalAV. Remove all TotalAV files from your Windows, Mac, Android, and iOS devices (full instructions below).
- 3. Try an alternative antivirus. Download and install an alternative antivirus program to stay protected from malware in 2024. I recommend Norton because it has perfect malware detection, a ton of extras, and easy-to-use apps for all devices and platforms.
TotalAV is one of my favorite antiviruses, but it may not be a good fit for everyone. Perhaps you want something with a more advanced password manager or parental controls. But even if you subscribed and realized TotalAV isn’t for you, there’s no need to worry because canceling your TotalAV subscription is quick and easy. All you have to do is log into your TotalAV account, go to the billing section, and cancel your auto-renewal. From there, contact TotalAV and request your refund.
It’s also important to note that TotalAV offers a 30-day money-back guarantee for annual subscribers and a 14-day money-back guarantee for monthly subscribers. As long as you fall into one of these categories, TotalAV will fully refund your subscription. I purchased a TotalAV subscription and tested the refund process, and I can confirm that the money-back guarantee is 100% legitimate.
After you’ve canceled your TotalAV subscription, you’ll want to select a good alternative antivirus (I’ve included 3 options below). Norton is my favorite TotalAV alternative in 2024. It has a 100% malware detection rate and offers some other really useful features, such as a secure firewall, VPN, and excellent phishing protection.
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How to Cancel Your TotalAV Subscription (Step-by-Step Guide)
- Cancel on Your Windows or Mac Computer.
- Cancel on Your iPhone or iPad.
- Cancel on Your Android Device.
How to Cancel Your TotalAV Subscription on Your Windows or Mac Computer
There are 3 ways to cancel your TotalAV subscription on your Windows or Mac computer:
Note: You can only cancel TotalAV via PayPal if you purchased your subscription using PayPal.
Cancel TotalAV Through Your Account Settings
- Visit login.totalav.com and enter your account details.
- Hover your mouse over Account (at the top of your browser) and click My Billing in the drop-down list that appears.
- Under the Payment Method section, click Manage.
- Click Manage Billing Preferences.
- Choose to either Disable Auto-Renew or Cancel Account. Since you’re unsubscribing from TotalAV and picking an alternative antivirus, you should click Cancel Account.
- TotalAV will email you a verification code. Enter the code and then click Continue to Cancel.
- Click Continue to Cancel again.
- Click Cancel My Account.
- TotalAV will automatically issue your refund if you’re eligible, and you’ll receive it within 7 business days.
- Choose an alternative antivirus. Norton is my favorite antivirus of 2024. It uses a powerful malware engine to catch threats, including trojans, rootkits, cryptojackers, and more. I also really like Bitdefender, which is super lightweight and consistently caught 100% of malware samples in my tests. Intego is a great choice for Mac users and comes with some really good backup and optimization tools.
Cancel TotalAV Through Email
- Email cancel@totalav.com and tell TotalAV’s customer support team you wish to cancel your subscription. Let them know your registered email address, customer ID (from your account settings), and order ID (from your order’s email receipt). You can also request your refund at the same time. Below is an example email:
- You will receive an automated confirmation email letting you know TotalAV has received your email. When I tested this, I got an actual response from TotalAV in about 24 hours. TotalAV won’t immediately cancel your subscription and refund you. Instead, they’ll try to convince you to stay.
- Respond to their email and let them know you just want to cancel your subscription and receive a refund. You don’t even have to answer TotalAV’s questions if you don’t want to. TotalAV should cancel your subscription and issue a refund on their second email response. The refund should be in your account within 7 days.
- Choose an alternative antivirus. I like Norton, which uses advanced heuristics and machine learning to catch malware threats. It also comes with an impressive range of features. Bitdefender is an excellent choice if you’re looking for a lightweight option, and Intego is great for Mac users.
Cancel TotalAV Through PayPal
Note: You can only use this method if you used PayPal as your payment method when subscribing to TotalAV.
- Log into your PayPal account (paypal.com)
- Click on your TotalAV payment under Recent Activity.
- Click Manage TotalAV Payments.
- Click Cancel.
- Click Cancel Automatic Payments.
- Click Done.
- Email cancel@totalav.com or contact TotalAV’s live chat by visiting my.totalav.com/support and clicking the live chat icon. Tell TotalAV’s customer support team you want a refund. Include your registered email address, customer ID (from your account settings), and order ID (from your order’s email receipt).
- You’ll get an automated confirmation email. TotalAV will then respond to your email and let you know that they’ve canceled your subscription (you’ll have to go back and forth with them a few times first, as they’ll try to convince you to stay). It took TotalAV about 24 hours to respond to the first email I sent when I did this. If you’re eligible for a refund, TotalAV will eventually tell you that they’re processing it and that it should be in your account within 7 days. If you spoke to TotalAV over live chat, they should be able to cancel your account and issue your refund immediately (but it will still take up to 7 business days to appear in your bank account).
- Choose an alternative antivirus. Norton and Bitdefender are both really good options in 2024. They both include malware scanners that can consistently catch 100% of malware without any slowdowns, and they have really good additional features, like comprehensive web protection and a secure VPN. Intego is also a great choice for Mac users.
How to Cancel Your TotalAV Subscription on Your iPhone or iPad
Note: You should only follow these next steps if you purchased TotalAV from the Apple App Store. If you purchased an antivirus package on your computer (even if that package includes mobile protections), follow the above steps to cancel your subscription and receive a refund.
- Open Settings.
- Tap your AppleID.
- Tap Subscriptions.
- Look for TotalAV in your subscription list and tap on it.
- Tap Cancel Subscription.
- Confirm your choice.
You can now request your refund.
- Go to reportaproblem.apple.com on your PC, iOS, or Mac.
- Enter your Apple ID to log in, then in the dropdown list select Request a refund.
- Choose the reason you’re getting a refund from the second dropdown list.
- Go through your list of purchased items until you see TotalAV. Select it, then select Submit.
- Wait for Apple to contact you with their decision on your refund.
- Choose an alternative antivirus for your iOS device. I really like Norton 360: Mobile Security. It offers various features to protect your iOS device, such as an SMS filter to prevent phishing attacks, and a secure VPN to encrypt your information and keep you safe online. Bitdefender Mobile Security is a good choice too. It can monitor your email address for exposed data and protect you from dangerous websites.
How to Cancel Your TotalAV Subscription on Your Android Smartphone or Tablet
To cancel your TotalAV subscription on your Android device and receive your refund, simply follow the above steps.
Once you’ve done that, select an alternative antivirus for your Android device. I recommend Norton 360: Mobile Security, which has heaps of features to keep your Android safe. Bitdefender Mobile Security also offers great protection for Android users.
Best TotalAV Alternatives In 2024
Quick summary of the best TotalAV alternatives in 2024:
- 🥇 1. Norton — Best overall alternative to TotalAV in 2024, features a powerful malware scanner.
- 🥈 2. Bitdefender — Best antivirus for protecting older computers thanks to a lightweight scanner.
- 🥉 3. Intego — Best TotalAV alternative for Mac users (100% optimized for Mac devices).
How to Uninstall & Fully Remove TotalAV Files From Your Devices
After getting your refund from TotalAV, uninstall it. Once uninstalled, you can choose a new antivirus solution without conflicts.
- From Your Windows PC or Laptop.
- From Your Mac.
- From Your iPhone or iPad.
- From Your Android Smartphone or Tablet.
How to Uninstall TotalAV From Your Windows PC or Laptop
Uninstall TotalAV on Windows 11
- Click on your desktop’s start icon.
- Type “programs”.
- Click Add or remove programs.
- Scroll through your list of installed programs until you see TotalAV. There should be 3 horizontal dots to the right of it. Click on these, then click Uninstall twice.
- Follow TotalAV’s uninstallation wizard. When you reach the end, you’ll need to restart your computer. Once you have, you will have removed TotalAV from your Windows 11 PC.
Uninstall TotalAV on Windows 10
- Next to the Windows Start button, type “remove” in the search bar, then click Add or remove programs.
- In the next window, look for TotalAV. Click on it, then click Uninstall. Click Uninstall a second time in the pop-up.
- Follow TotalAV’s uninstallation wizard. When you reach the end, restart your computer. Once your computer has restarted, you will have removed TotalAV from your Windows 10 PC.
How to Uninstall TotalAV From Your Mac
- Click Finder on your Mac’s dock and drag the app into the Bin.
- Right-click the Trash icon, then click Empty Trash.
How to Uninstall TotalAV From Your iPhone or iPad
- To remove TotalAV from your iPhone or iPad, find the TotalAV app icon.
- Hold your finger on TotalAV until the Remove App button appears.
- Tap on the Remove App button, then tap Delete.
How to Uninstall TotalAV From Your Android Smartphone or Tablet
- To remove TotalAV from your Android device, go to your phone’s Settings, then tap Apps & Notifications.
- Find TotalAV on the list and tap on the Uninstall button.
Frequently Asked Questions
Can I trust TotalAV?
Yes, you can trust TotalAV. It’s a legitimate antivirus company and it will fully protect your device in 2024. However, there are some better options out there. Norton, for example, has a 100% virus detection rate and comes with some really good additional features TotalAV lacks. Check out our list of the top 10 antiviruses in 2024 to see other good options.
Is TotalAV a virus?
TotalAV is not a virus. On the contrary, it’s designed to safeguard you from viruses in 2024. It should only be deleted from your computer or mobile device if you intend to set up a different antivirus software such as Norton. Should you wish to proceed with this, you can follow our uninstallation instructions, which will help you throughout the procedure.
What is TotalAV on my bank statement?
If TotalAV appears on your bank statement, you’re paying for one of TotalAV’s premium plans. If you don’t want to be paying for this, you need to follow the steps above to cancel your TotalAV subscription. Once you’ve canceled your TotalAV subscription, you need to select an alternative antivirus.
Can I get my money back from TotalAV?
Yes, you can get your money back from TotalAV. TotalAV offers a 30-day money-back guarantee for all annual purchases and a 14-day money-back guarantee for monthly purchases. To get your refund, you need to follow our step-by-step guide above. Once you’ve followed this guide, uninstall TotalAV, and choose an alternative antivirus to keep you protected in 2024.
